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Unlock Difficulties:
Productivity
High performance workforce environment
High workforce engagement and motivation
Empowerment multiplication among workforce
Teamwork in reaching goals Recognition and reward
appreciationSkills for Team members
People Focus Management System
JURAN’s philosophy sought to improve quality by working within the system familiar with managers designed to fit company’s current strategic business planning; employees at different levels of an organization speak their own languages
JURAN focused on ensuring conformance ; quality cost accounting and analysis to focus attention on quality problems
QUALITY MANAGEMENT IN MANUFACTURING
• Well developed quality systems focused on technical issues such as equipment reliability, inspection, defect measurement, and process control. • Transition to Customer-Driven- product design, HRM, supplier relations• HR practices- empowering workers on research, critical operations decisions, responsibility, etc.• Lastly, on the Eight (8) quality dimensions of manufactured products
PRODUCT QUALITY DIMENSIONS
PERFORMANCE FEATURES RELIABILITY CONFORMANCE DURABILITY SERVICEABILITY AESTHETICS PERCEIVED QUALITY
QUALITY MANAGEMENT IN SERVICES
• Primary or complementary activity associated to the Physical Product• Handling Complaints/ “Honored Guest”• High Degree of Customization that fit various types of customers• Intangible and not replaceable but followed up by apologies & reparations•Produced and consumed simultaneously• Generally, are Labor intensive and customers are involved in the service process
Importance of quality to national interst
HEALTH CARE EDUCATION GOVERNMENT NON PROFIT ORGANIZATIONS
Generalizations• Numerous non profit organizations are adopting quality principles due to their impact on society/ public•The use of technologies are advocated to reduce human errors• Re structured quality assurance staff• Re-engineered core manufacturing processes for simplification preventing errors•Investment on facilities for efficient and effective adoption of new technology
Assignment• Read the next topic “Principles and Practices to TQM and Performance Excellence.• Answer the following “Cue” questions and pass them next meeting before the start of the next lesson.1. How might TQ apply to your personal
life?2. Cite an example in which you did not
purchase a product or service because of lack of dissatisfiers as defined in this lesson.
Continuous Quality Improvement by James R. Evans Pages 23-35