Leadership Styles & Tactics

By Nisha Hariyani

• After the september 11, 2001 terrorist attacks, entire airline industry in US faced devasting lossess.

• South west airlines did not go for layoffs. But also posted profits in the same year.

• How????????????????

• Through leadership of Herbert Kelleher

Points To ponder

• Leadership Styles• Likert’s four styles• Tannenbaum & SCHMIDT

CONTINUUM of leader behavior

Leadership styles

• Clear about what he is doing and why he is doing it

• Instills the same clarity in his followers

• Determines the end and leaves the choice of means to his people.

Authoritative Style

Leadership style…

• Retains all authority and decision making power

• No suggestions – no considerations

• Instruct on what to do and how to do

Autocratic Style

Leadership style…

• Keeps employees happy & in harmony

• Ensures better communication

• Relationship builder

Benevolent style

Leadership style…

• Helps employees to identify their strengths & weakness

• Aligning employees• Encourages long term

development• Issues challenging

assignments

Coaching style

Leadership style…

• Involves employees in decision making process

• Gets ideas from his people• Creates trust • Sets realistic goals

Democratic Style

• Sets high standards and adheres on it

• Passionate about increase in quality and productivity

• You perform or leave organization is the attitude

Leadership style…

Pacesetting style

Leadership style…

Expert Style

Manipulative Style

Bureaucratic Style

Participative Style

Likert’s Four Style

• System 1 management – “exploitative-authoritative” style

• System 2 management – “benevolent-authoritative” style

• System 3 management – “consultative” style

• System 4 management – “participative leadership” style

Tannenbaum & SCHMIDT CONTINUUM of leader behavior

• Leader as an announcer• Leader as a seller• Leader as a clarifier• Leader as a senior partner• Leader as a seeker• Leader as a equal partner• Leader as a follower

Points To Remember

• Leadership Styles• Likert’s four styles• Tannenbaum & SCHMIDT

CONTINUUM of leader behavior

Leadership skills &Tactics

Nisha Hariyani

Points to Learn• Persuasion skills• Motivational skills• Conflict resolution skills• Leadership tactics

Persuasion skills • Consider a situation where a company has to take

an important decision about funding a lucrative yet risky project. …..!!!!!!!!!!!!!!!!!!!!!

• Learn how to persuade by analyzing whom to persuade

How to persuade a Skeptics Skeptics are highly

suspicious Skeptics trust same

backgrounds They don’t like

oppositions or challenges thrown to them

Gain as much credibility

Find out something common with him

Handle them delicately, if they are wrong correct smartly

How to persuade a Charismatic

Charismatic are talkative & enthusiastic

They look for facts to support their emotions

Charismatic have short attention span

While deciding they take suggestions from high profile executes

Persuader should control the urge to match his enthusiasm

Don’t hide the facts, discuss the risk with him/her

Present information at earliest

Give them one and give time

How to persuade a Followers

Followers rely on past decisions made

They fear making wrong choices

Followers like proven and reliable ideas.

Make them feel confident give E.g.

Provide testimonials & take a safe dwell in past

Don’t suggest out of box ideas

How to persuade a Charismatic

Thinker are more academic and logical

They like arguments which are quantitative and backed by data

They don’t forget bad experiences and have contradictory view

Persuader should communicate the draw – backs initially

Using presentations and arguments to appeal their intelligence

Talk intellectually and proposal should appear to be best option

Motivational Skills

• How do one ensures high level of enthusiasm and commitment during bad times?????????................

• Motivating people is not as easy as it sounds

General Methods of Motivation Truth as the highest virtueDesire to be greatCommunicate, communicate & communicateSharing the burden of riskMotivating by caringMotivating people at different levelsMotivating by setting difficult goalsMotivating in times of crisis

Motivating frontline staff• Emotionally energies frontline people• How????

Take an example of US Marine Corps

Who invested time and energy to cultivate strong values,

Encouraging to take up leadership positions

Clarity between team and leader

Motivating Problem People

Motivational lectures, cash incentives, or memos etc … will it motivate all of them????

What about problem employees… or difficult people…!!!!!!!!!!!

Learn more about them, about yourself

and about situation

Have a range of alternatives

Have a formal one to one sessions

Conflict resolution skillsWhat to do??????

Skills required are: Listening Questioning Communicating Non verbal signs Mediation skills

Leadership Tactics

• A model of Power & InfluenceRelationships beyond chain of command

Step 1: identify the people who have to be led

How do leaders identify these relationships?Step 2: identify people who may resist cooperation

How do leaders assess power?Step 3: develop relationship with resisting parties

How do leaders develop such relationships?Step 4: good relations & good communication

• A model of Power & Influence continue….

Relations with SubordinatesRelations with superiors

How do effective leaders deal with their superiors ?????

Evaluate your boss strength and weakness

Evaluate your strength and weakness

Build a relationship & maintain it

Communicate, utilize his time prudently

Model of effectiveness and influence

Setting Agenda

Building Network

Implementing agenda

summary

• Persuasion skills• Motivational skills• Conflict resolution skills• Leadership tactics