JOB FRUSTRATION

Submitted to : Prof. Parthasarathy MBA Department

PBM. Mahajanas

Submitted by : Rehan Baig MBA 1st year PBM. Mahajanas.

JOB FRUSTRATIONA natural unavoidable feature of human life

INTRODUCTION Human activities are purposive and goal directed.

Accomplishment of one goal gives genesis to another goal. Hence man is called a “wanting animal”. However, all human goals are not achieved. While achieving goals gives satisfaction ,not achieving creates otherwise feeling producing a sense of deprivation in the person. The sense of deprivation may result in, what is called “frustration”

Thus, frustration is a natural and unavoidable feature of human life. Frustration causes harm to both person and organisation.

CONTENTS

What is frustration?Where does frustration come from?How does frustration affects behaviour?How to manage frustration?

WHAT IS FRUSTRATION?While achieving any goal it gives

satisfaction, not achieving creates otherwise feelings producing a sense of

deprivation in the person.This deprivation in a person may result in

“Frustration”It is a resultant feel, caused by a sense of

privation, deprivation, or conflict in relation to the goal-directed activities.

It can also be said as a sort of disappointment that people face in their

daily life.

WHERE DOES IT COME FROM ?

Privation

Deprivation

Conflict

FRUS

TRAT

ION

How does Frustration

affects behaviour?

FOUR BEHAVIOR THAT IS AFFECTED BY FRUSTRATION

FrustrationAggression

Regression Flight Explo

ration

AGGRESSIONCommon reaction to frustration. It may take forms as follows

General - kicking, knocking etcTarget - towards boss or superiorSelf-directed- blaming oneselfDisplaced- Anger is directed on dependents like relatives or subordinates

REGRESSION

A return to a former or less developed state.It can also be previous mode of behaviourMay take the form of Retrogression*

*Retrogression- Reverting to one’s past behaviour

Primitivation

Stereotype

F L I G H TEscapismIt takes several forms like APATHY when one neglects frustrationWITHDRAWAL, FANTASY and RATIONALISATION (like a baby catches shadow)

EXPLORATION

Solving the problemsExplores with alternate strategiesIt can be done in several forms like finding alternatives, self action, action by others and joint action

4

1 2 3

5 6

Aggression

Aggression

Regression Flight

Exploration Exploration

HOW TO MANAGE FRUSTRATION?

Diagnostic steps

1. To know the feelings of the frustrated employee

2. To share own feelings of disappointmen

tConstructive

steps3. Physical

effects4. Social effects5. Effects on

work