Chapter 8 EmotionSamantha Gamio, Jeff Wright, Kate

Matheson

What are emotions?

Emotional intelligence› Ability to understand and manage one’s

own emotions and to be sensitive to other’s feelings

Physiological changes Nonverbal Reactions Cognitive Interpretations Activity

Verbal Expression

http://www.youtube.com/watch?v=Pjdn--pYMeU

Influences on Emotional Expression

Personality

Affects emotions› Extroverted personalities› Neurotic personalities

Influences but doesn’t control communication› Internet chat rooms, e-mail

Culture

Experience of emotions

Degree of displaying emotions

Interpretation of others emotions› Understand own cultural filters when

judging others’ emotion-related behaviors

Gender

Differences in expression of emotions› Women more likely to verbally &

nonverbally express feelings› In general, men are less emotionally

expressive

Social Conventions & Roles

Unwritten rules of communication

Emotions shared are usually positive

Suppress unpleasant

Limited by requirements of social roles

Fear of Self-Disclosure

Risky to show personal emotions

Fear of making others uncomfortable

Emotional Contagion

Emotional Contagion – process by which emotions are transferred from one person to another

Emotions are “infectious”

Influences on Emotional Expression

http://www.youtube.com/watch?v=lcZVZnMcZlY

Managing Difficult Emotions

Recognize Your Feelings

Affective Orientation

Awareness is important for communication

Identify your emotions

Recognize Your Feelings

http://www.youtube.com/watch?v=IO9d2PpP7tQ

Recognize Your Feelings

http://www.youtube.com/watch?v=FpjyCE-R4Y

Express Your Feelings

Sharing your feelings is healthier› Mentally and Physically

Sharing multiple feelings› The worst is usually expressed

Feeling vs. Acting› It’s important to know the difference

Managing Difficult Emotions

Facilitative Debilitative Thoughts cause feelings

› Interpretation of events drive emotions Self-talk

› The non-vocal, internal monologue that is our process of thinking

Debilitative Emotions

Fallacy of Perfection› People feel that they must be perfect

communicators Fallacy of Approval

› Feeling that you must go out of your way to persuade people to like you

Fallacy of Should› Obsessing about how the world should be

Fallacy of Overgeneralization› Focusing on a general shortcoming as if it is

everything Fallacy of Causation

› A person must do things as to not inflict undesirable responses

Fallacy of Helplessness› Resigning to the fact that external forces

determine happiness Fallacy of Catastrophic Expectations

› Always imagining the worst in situations

Minimizing Debilitative Emotions

Monitor Emotional Reaction› Physical: stomach butterflies, racing heart› Reactions to others

Note the Activating Event› What sets you off?

Record Your Self-talk Dispute Irrational Beliefs

› 3 steps Scenario : Boss and Employee

Questions?