February 16-18 2011, Geneva, Switzerland

Welcome to Geneva

Welcome & Keynote

• Welcome address, – Michel Léonard, University of Geneva, IESS 1.1 co-

chair– Conference Introduction and Announcements,

Mehdi Snene, University of Geneva, IESS1.1 PC Chair

• Keynote Speech– Professor Ahmed Seffah, Columbia University

Welcome

Many thanks for your participation

Many thanks to the authors

Many thanks to the reviewers

Many thanks to all who are contributing and working towards the emergence of this field of Services Science

IESS 1.1 General Planning

Wed 16 Thu 17 Fri 18

Session II Session VI

Coffee break Coffee break

Session III Closing session

Lunch Lunch Societal Forum

Welcome & Keynote Session IV

Coffee break Coffee break

Session I Session V

Welcome reception Banquet Dinner

Refer to detailed planning for exact schedule of sessions

Program Update

• First session updated• Booking for Friday lunch• Compliance with Springer form• EMISS presentation

IESS1.1 Statistics

• 38 regular papers, 9 short papers• 17 regular accepted and 2 short papers• 39% acceptance rate• Two journals• to be indexed • Post conference with revised papers

Proceeding• Reviewer committee is open to all particpants

Housekeeping and Misc• – SSID : UNIGE

Login: ucd_7418337 Password : iQ2Htbnw• Social Media– IESS 1.1 hash tag : #iess11– Presentation Slides (if agreed)

http://www.slideshare.net/ServicesScience – Pictures : Flickr photo stream

http://www.flickr.com/photos/iess/ Direct email upload : indeed54lost@photos.flickr.com

• Please complete the evaluation Form– http://bit.ly/fI4ACm

Banquet Dinner @ Lipp

• Thursday Feb. 17, 7:30 pm

• 15’ walk from conference location

• Directions in your registration packets– http://bit.ly/h0zMnW