E-LEARNING & TEAM LEADER DEVELOPMENT

Learning technology and team leader development: The opportunity for technology to shape team leader pipeline development.

Primarily a learning technology company with a strong focus on content development

Content is developed in various formats: eLearning, video, animation and games

Content is deployed through technology – LMS Portals, Mobile Devices and Tablets

What we do

1. Competent team leaders are very

difficult to recruit

BPeSA Skills Strategy highlights the issues facing team leader development in the Western Cape:

2. Slight variations in

skill requirements between BPS&O

companies

3. Lack of standardised

training content 4. General

need to keep training costs

low

Leadership Pipeline Model

Did you know?

Ram Charan, Stephen Drotter, and James Noel developed the Leadership Pipeline Model, based on 30 years of consulting work with Fortune 500 companies.

They published the model in their 2000 book, "The Leadership Pipeline," which they revised in 2011.

Group Manager to Enterprise Manager

Business Manager to Group Manager

Functional Manager to Business Manager

Managing Managers to Functional Manager

Managing Others to Managing Managers

Managing Self to Managing Others

LEADERSHIP

PIPELINE

MODEL

DeterminingBusiness Drivers

Building theSuccess Profile

Diagnosing& Assessing Readiness

ProvidingFeedback

Creating theDevelopment

Plan

Executing theDevelopment

Plan

MeasuringSuccess

TalentManagement

Cycle

How can technology support the talent management cycle?

Competency based assessments

Leadership potential assessments

360 degree assessments

Case Studies

Simulations

Diagnosing and Assessing Readiness

ProvidingFeedback

• Email

• Webinars

• WebEx

• Chat rooms

• Online forums

Creating the Development Plan• Traditional LMS systems

Able to deploy content and assessments

• Talent Management SystemsAble to facilitate:

Performance management Goal management Compensation management Talent acquisition / recruiting Learning management systems Career development Succession planning

Not enough engaging content

Balancing operational requirements & individual development

Classroom training means time out of the operational environment

Executing the Development Plan

Challenges facing team leader development

1.

2.

3.

Executing the Development Plan A course menu that team leaders can access at their desks:

SelfAwareness

Motivation

TeamSynergy

Communication

Delegation

SituationalLeadership

Diversity

PerformanceManagement

Coaching&

Mentoring

Executing the Development Plan Benefits of this approach:

Generic content – standardised & qualityvetted

Aligned to the industry objectives

In the near future this will include qualification content as well

CULTURE

EmploymentConditions

Selection

Recruitment

Orientation

ProbationPerformancePlanning

Training & performance

feedback

Career development

Performance Reviews & recognition

Executing theDevelopmentPlanDevelop anOnline Toolkit

Executing the Development Plan

Creation of a Team Leader Toolkit

Performance Planning

What do team leaders need to

know?

Definitions & Context

How to do it?

What tools do team leaders need?

Policy Guidelines

Checklists

What resources could assist team

leaders?

Videos / Demos

Discussion Forums / Peer Collaboration

Tutorials

"Ask an expert?"

Gamification

Responsive design – computer, mobile & tablet

Mobile & tablet application

Executing the Development Plan

Increased video & animation content

Creating Engaging Content