High impact presentation a short course

SPEAK WITH IMPACT

PROGRAM

Kamarulzaman Darus, PJNKamarulzaman Darus, PJNDirector of ManufacturingDirector of Manufacturing

A Course for Executives

7 - 38 - 55RULE

VERBALVOCALVISUAL

INTRODUCTION

Kamarulzaman Darus, PJNKamarulzaman Darus, PJNDirector of ManufacturingDirector of Manufacturing 7 - 38 - 55

RULE

VERBALVOCALVISUAL

INTRODUCTION

3 © DKD

Kamarulzaman Darus, PJNKamarulzaman Darus, PJNDirector of ManufacturingDirector of Manufacturing

4 © DKDWhat makes the Individual Stand Out!

INTRODUCTION

5 © DKDThis is not what we want!

INTRODUCTION

6 © DKDThis is not what we want!

INTRODUCTION

7 © DKD

HIGH IMPACT PRESENTATION

Why is Presentation Important and Necessary?

INTRODUCTION

8 © DKDWhy is Presentation Important and Necessary?

INTRODUCTION


INTRODUCTION


INTRODUCTION

11 © DKD

INTRODUCTION

How to Ensure Presentation is Effective?

12 © DKDHow to Ensure Presentation is Effective?

INTRODUCTION

13 © DKDHow to Ensure Presentation is Effective?

INTRODUCTION

14 © DKDWhat to look out for?

INTRODUCTION

15 © DKDBefore Presenting …

INTRODUCTION

16 © DKDSUMMARY

INTRODUCTION

HIGH IMPACT PRESENTATION


RULE

VERBALVOCALVISUAL

18 Subtle Difference between Public Speaking & PresentationSubtle Difference between Public Speaking & Presentation

PUBLIC SPEAKING vs. PRESENTATION

Public Speaking

• A speech addressed to a group of five or more

• Structured & deliberate manner• To inform, influence or

entertain i.e.:• Motivational speaking,• Leadership / Personal

development• Business / Customer service,• Mass communication, etc.

• No visual aids

Presentation

• The practice of showing and explaining the content of a topic to an audience or learner.

• Structured & deliberate manner• With visual aids and props:

• Flip charts• PowerPoint• Posters• Products• Video Clips etc.

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19

“I have a Dream …”

6 Main Reasons Why We Speak to an Audience6 Main Reasons Why We Speak to an Audience

QUESTIONS IN THE AUDIENCE MIND

KNOWING YOUR AUDIENCE’S

EXPECTATIONS HELP IN PREPARING YOUR

SPEECH / PRESENTATION

Why must I attend this presentation?Why must I attend this presentation?

What do I get / gain?What do I get / gain?

Is it related to me?Is it related to me?

Is it going to be boring / interesting?Is it going to be boring / interesting?

Is it relevant?Is it relevant?

Is the speaker good?Is the speaker good?

Am I going to have fun?Am I going to have fun?

Is it worth listening?Is it worth listening?

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20

To INFORM/ANNOUNCE

• Teaching, imparting knowledge • Communicating updates,

progress or status

To SELL

• Peddle a Product or Service

To MOTIVATE / INSPIRE

• Convey stimulating and instigating message

To ENTERTAIN

• Sharing of Experiences

To LEAD

• Guiding, directing , command and control

To CONVINCE

• Persuade, prove, establish and satisfy

Never, Never, Never, Never, Give Up!

“I have a Dream …”iPad – I want one!

“One small step for Man,

One Giant step for Mankind!”

6 Main Reasons Why We Speak to an Audience6 Main Reasons Why We Speak to an Audience

WHY SPEAK TO AN AUDIENCE?

“Here’s ……….. Johnny!”

Vision2020

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21

THE COMMON MISTAKES

10 Common mistakes in delivering a Speech or Presentation10 Common mistakes in delivering a Speech or Presentation

1LACKOF

PREPARATION

2LACK

OF STRUCTURE

3LACK

OF DESIRE TO

SHARE

4LACKOF

CREDIBILITY

5LACKOF

CONFIDENCE

• Nervous• Not in control• Waste time

• Create confusion

• Unorganized manner

• Preview – Tell - Review

• Boring• Non-cognitive• No excitement

• First-hand experience

• Proven success• “Earn the

Right!”

• Research• Practice• Strong Self-

Belief• Skills

6LACK

OF CONNECTION

WITH AUDIENCE

7LACK

OF EYE CONTACT

8LACKOF

TIME MANAGEMENT

9LACK

OF APPROPRIATE

PACING

10LACK

OF INTEREST

• Interaction• Focus

• Look at the audience

• Pay attention to them

• On time, don’t drag

• Don’t bore the audience

• Appropriate gestures

• Correct emphasis

• Proper timing

• Practice … practice … practice

• Show your passion

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PERSPECTIVE ON PRESENTATION


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23 4 Basic Responsibilities of a Speaker4 Basic Responsibilities of a Speaker

1

PREPARE

2

STAND UP

3

SPEAK UP

4

SHUT UP

• Research• Decides how to

deliver:• Time• Material• Methodology• Visual Aids• Props

• Walk on stage and face the audience

• Be confident and full of desire

• Show time!• Express your

thoughts and what is in your heart!

• Be passionate• Use these aids

(Time, Material, Visuals and Props) properly.

• Ensure you use only the allocated time

• Do not wander• Don’t deprive

other speakers of their opportunity!

PERSPECTIVE ON PRESENTATION

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24 A PASSION TO SHAREA PASSION TO SHARE

PREPARING YOURSELF AS A SPEAKER

DEVELOP AN INTEREST TO SHARE YOUR AREA DEVELOP AN INTEREST TO SHARE YOUR AREA OF EXPERTISE OR AUTHORITYOF EXPERTISE OR AUTHORITY

An An authority or expertise authority or expertise is someone is someone widely recognized widely recognized as as a a reliable sourcereliable source ofof technique or skilltechnique or skill a specific a specific well-distinguished well-distinguished

domaindomain. .

An An authority or expertauthority or expert, more generally, is a person with , more generally, is a person with extensive knowledgeextensive knowledge or abilityor ability based on based on researchresearch, , experienceexperience, or , or

occupationoccupation and in a and in a particular area of studyparticular area of study..

A A singersinger can talk about can talk about singingsinging, an , an engineerengineer can can talk about talk about engineeringengineering, a , a salesmansalesman can talk about can talk about

sellingselling etc. etc.

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25 ““WALK THE TALK” & REMAIN IN CONTROLWALK THE TALK” & REMAIN IN CONTROL

VALUES OF A GREAT SPEAKER

INTEGRITYINTEGRITY

Consistency of actions, values, methods, measures, principles, expectations and outcomes.

Integrity is regarded as the quality of having an intuitive sense of honesty and truthfulness in regard to the motivations for one's actions

PROFESSIONALISMPROFESSIONALISM

Ability to deal with professional situations without emotion, and base business-related interactions on intellect, industry, and experience.

Maintain focus, with a sense of urgency, and accept responsibility on a path toward a specific goal.

In the process, you maintain respect for your superiors, peers, and subordinates as well as respect them as human beings.

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26 10 SECRETS OF BEING A GREAT SPEAKER10 SECRETS OF BEING A GREAT SPEAKER

SECRETS OF BEING A GREAT SPEAKER

SECRET # 1

Treat Everyone in the Audience

as Important

SECRET # 2

Dress Consistently

SECRET # 3

Be Punctual

SECRET # 4

Get Paid for Speaking

SECRET # 5

Train to be a Professional

• Pay equal attention to each every one.

• Make them interested!

• Your attire should reflect your speech.

• Dress appropriately.

• It is expected that the speaker to be early.

• Being punctual is always a good thing!

• No reason to speak for free.

• Give more value in return!

• Practice via OJT or engagements

• Be flexible and be prepared for any eventualities!

SECRET # 6

Rest well one day before speaking

SECRET # 7

Familiarize yourself with your Notes

SECRET # 8

Over prepare but deliver just

enough

SECRET # 9

Continuous learning

SECRET # 10

Reward yourself after a job well

done

• Need a lot of energy and focus.

• The mind must be alert!

• Assimilate the speech internally.

• Ensure the notes reflect the speech.

• Prepare more than required.

• Deliver with clarity, conviction and power!

• “The day you stop learning, is the day you should stop training”

• Kaizen … improvise!

• Reward so you look forward for the next presentation!

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PREPARATION BEFORE

A PRESENTATION


RULE

VERBALVOCALVISUAL

28 A TYPICAL CHECKLIST …A TYPICAL CHECKLIST …

THE PREPARATION BEFORE A PRESENTATION

An An excellent presentation excellent presentation requires a lot of requires a lot of hard hard workwork!!

CHECKLISTCHECKLIST

1.1.What is the What is the TopicTopic??2.2.What is the What is the PurposePurpose of the Presentation? of the Presentation?3.3.What does the Client want to What does the Client want to AchieveAchieve??4.4.WhenWhen will You be Speaking? will You be Speaking?5.5.How much How much TimeTime are You Given to Speak? are You Given to Speak?6.6.Who is Your Who is Your AudienceAudience? Who else will be ? Who else will be Attending?Attending?7.7.Where is the Where is the LocationLocation??8.8.What is the best What is the best MethodologyMethodology to Deliver to Deliver Your Presentation?Your Presentation?9.9.What What ResearchResearch do You Need to Do? do You Need to Do?

RESEARCHRESEARCH

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29 CHECKLIST #1 …CHECKLIST #1 …

WHAT IS THE TOPIC?

TOPICTOPIC

•Must be something Must be something close to your heartclose to your heart..•You must be You must be passionatepassionate about it! about it!•Something that Something that you believed inyou believed in!!•You must have the You must have the expertiseexpertise, , experienceexperience and and knowledgeknowledge about it. about it.•You have You have strong interest strong interest and have been and have been involvedinvolved in it. in it.

Example:Example:If you are an Engineer and have been working If you are an Engineer and have been working

as one for 20 years, you will be well-versed about the topic as one for 20 years, you will be well-versed about the topic of engineering because, first you are a practitioner and of engineering because, first you are a practitioner and second You are The Speaker!second You are The Speaker!

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WHAT IS THE PURPOSE OF THE PRESENTATION?

PURPOSEPURPOSE

•The purpose The purpose must be clearmust be clear..•Are You going to Are You going to informinform, , sellsell, , inspireinspire, entertainentertain?•This will determine Your This will determine Your StructureStructure, Your , Your StoriesStories, Your , Your MethodologyMethodology of Your Speech or of Your Speech or Presentation.Presentation.

Notes:Notes:

If you are selling and idea or service, you If you are selling and idea or service, you provide success testimonials, proven strategies, and provide success testimonials, proven strategies, and happy clients! You can show pictures of people who have happy clients! You can show pictures of people who have used your idea/service.used your idea/service.

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WHAT DOES THE CLIENT WANT?

CLIENT NEEDSCLIENT NEEDS

•The purpose The purpose must be clearmust be clear..•Are You going to Are You going to informinform, , sellsell, , inspireinspire, entertainentertain?•This will determine Your This will determine Your StructureStructure, Your , Your StoriesStories, Your , Your MethodologyMethodology of Your Speech or of Your Speech or Presentation.Presentation.

Notes:Notes:

If you are selling and idea or service, you If you are selling and idea or service, you provide success testimonials, proven strategies, and provide success testimonials, proven strategies, and happy clients! You can show pictures of people who have happy clients! You can show pictures of people who have used your idea/service.used your idea/service.

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WHEN WILL YOU BE SPEAKING?

WHEN?WHEN?

•Then You will know how much Then You will know how much TimeTime You You have to have to PreparePrepare..

•How much How much time to invest time to invest – research, draft, – research, draft, review, finalize, practice, refine, practice review, finalize, practice, refine, practice again … again …

Notes:Notes:

If your speech or presentation is relatively short If your speech or presentation is relatively short and the audience is small, you may invest relatively and the audience is small, you may invest relatively shorter time compared to a bigger audience and a longer shorter time compared to a bigger audience and a longer presentation time.presentation time.

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HOW MUCH TIME ARE YOU GIVEN TO SPEAK?

HOW MUCH TIME?HOW MUCH TIME?

•The The ShorterShorter Your Speech Time is, the Your Speech Time is, the MoreMore You Need to Prepare.You Need to Prepare.

•The The LongerLonger Your Speech Time, the Your Speech Time, the EasierEasier Your Preparation is.Your Preparation is.

Notes:Notes:

A five to ten minutes speech – needs a lot more A five to ten minutes speech – needs a lot more time to perfect it and require hundreds of times for time to perfect it and require hundreds of times for rehearsal.rehearsal.

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WHO ARE YOUR AUDIENCE? WHO ELSE WILL BE ATTENDING?

AUDIENCEAUDIENCE

•Your Your AudienceAudience will will DetermineDetermine Your Style, Your Style, Examples, Methodology and Overall Examples, Methodology and Overall PresentationPresentation•ComposeCompose your speech / presentation your speech / presentation according to Your according to Your ListenersListeners::

• Adult or Young• Layman or Corporate• General or Technical

Notes:Notes:

Must stay composed and connected with the Must stay composed and connected with the audience, whoever they are.audience, whoever they are. An enthralled audience!An enthralled audience!

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WHERE IS THE LOCATION?

LOCATIONLOCATION

•The location The location determines your approachdetermines your approach•It also requires you to It also requires you to prepare well in prepare well in advanceadvance::

• Audio Visual Equipment• Presentation / Seating Arrangement• Fall-back plan

Notes:Notes:

It is better to be over prepared than under It is better to be over prepared than under prepared.prepared.

A big hall!A big hall!

A meeting roomA meeting room

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WHAT IS THE BEST METHODOLOGY TO DELIVER A PRESENTATION?

METHODOLOGYMETHODOLOGY

•The best methodology is one that can help The best methodology is one that can help you you show your audience what you meanshow your audience what you mean!!

• Laptop & Projector• Flip chart• Personal touch /involvement• Music

Notes:Notes:

Each methodology is dependent on what you Each methodology is dependent on what you want your audience to believe, remember and experience.want your audience to believe, remember and experience.

A typical presentationA typical presentationmethodologymethodology

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WHAT KIND OF RESEARCH DO YOU NEED TO DO?

RESEARCHRESEARCH

•Kind and depth depends on the Kind and depth depends on the topictopic, your , your audienceaudience, your personal , your personal knowledgeknowledge, , experienceexperience and and expertiseexpertise!!

• Internet• Newspaper cuttings• Quotations• Statistics• Testimonials• Etc.

Notes:Notes:

Anything related to support your points in your Anything related to support your points in your speech.speech.

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DESIGNING YOUR

SPEECH


RULE

VERBALVOCALVISUAL

39 OPEN YOUR SPEECH POWERFULLY!OPEN YOUR SPEECH POWERFULLY!

DESIGNING YOUR SPEECHOPENING THE SPEECH

•Open Your Speech Powerfully!Open Your Speech Powerfully!

• The most important moment – getting attention, building credibility and rapport, entice and hook the audience – all within 60 seconds to 2 minutes.

1. Outline an incident2. Ask for a show of hands3. Ask a thought provoking question4. Make and entrance5. Create humor6. Show a video clip7. Make a statement8. Use famous quotations

““People come in with People come in with closed minds and before closed minds and before

you can pour in any you can pour in any information, you must information, you must

open their minds as wide open their minds as wide as you can and get them as you can and get them

hungry and deliver hungry and deliver everything you can offer.”everything you can offer.”

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40 OPEN YOUR SPEECH POWERFULLY!OPEN YOUR SPEECH POWERFULLY!

DESIGNING YOUR SPEECHOPENING THE SPEECH

• Did the opening create a safe and positive environment?

• Did it motivate the participants to want to listen?

• Did the opening answers some of the questions that the participants have in mind?

Is what I say or do to excite the audience

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41 END YOUR SPEECH WITH IMPACT!END YOUR SPEECH WITH IMPACT!

DESIGNING YOUR SPEECHENDING THE SPEECH

•End Your Speech with Impact!End Your Speech with Impact!

• Closing is important – either create and impact on the audience OR just another boring talk!. Tell them something powerful enough to REMEMBER and ACT or DO SOMETHING!

1. End like a movie2. Use emotions3. The Power of the Visual4. A surprise gift …5. With a song to create a feeling of

achievement6. A commitment to make a change or action

““People expect to have People expect to have an impact at the end of an impact at the end of

the speech … ”the speech … ”

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42 THE SPEECH STRUCTURETHE SPEECH STRUCTURE

DESIGNING YOUR SPEECHSTRUCTURE

•The Speech Structure

• STRUCTURE 1:1. P: POINT2. R: REASON3. E: EXAMPLES4. P: POINT

• STRUCTURE 2 (UNIVERSAL):1. PROBLEM or OPPORTUNITY2. CONSEQUENCES3. PROPOSED SOLUTION4. UNIQUENESS5. ADVANTAGES6. FACTS & FIGURES

TESTIMONIALS7. SUMMARY8. ACTION

“ “A Good Speaker designs A Good Speaker designs his own speech because it his own speech because it

must come from him! must come from him! Only then will it be Only then will it be

powerful and effective.”powerful and effective.”

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P.R.E.P.P.R.E.P.

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8 POINT STRUCTURE8 POINT STRUCTURE

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DELIVERY SKILLS


RULE

VERBALVOCALVISUAL

46 THE DELIVERY SKILLSTHE DELIVERY SKILLS

SKILLS ESSENTIAL FOR GOOD PRESENTATIONSFACIAL EXPRESSIONS & EMOTIONS

•Facial Expressions and Emotions:Facial Expressions and Emotions:

• Angry – AngerAngry – Anger• Sad – SadnessSad – Sadness• Cheerful – JoyCheerful – Joy• Happy – HappinessHappy – Happiness• Shocking – ShockShocking – Shock• Surprised – SurpriseSurprised – Surprise• Confident – ConfidenceConfident – Confidence• Terrified – TerrorTerrified – Terror• Horrified – HorrorHorrified – Horror• Calm – CalmnessCalm – Calmness• Nervous – NervousnessNervous – Nervousness• Fearful – FearFearful – Fear• Panicky – PanicPanicky – Panic• Humorous - HumorHumorous - Humor

Tell a Story through appropriate Facial Tell a Story through appropriate Facial Expressions and Emotions.Expressions and Emotions.

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SKILLS ESSENTIAL FOR GOOD PRESENTATIONSHAND GESTURES

•A World of Difference between Someone A World of Difference between Someone Who uses Hand Gestures and Someone who Who uses Hand Gestures and Someone who just speaks!just speaks!

Use appropriate Hand Gestures to Emphasize Use appropriate Hand Gestures to Emphasize a point in Your Story.a point in Your Story.

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SKILLS ESSENTIAL FOR GOOD PRESENTATIONSBODY POSTURE

•A Great Trainer or Speaker must understand A Great Trainer or Speaker must understand that the whole body “speaks”. that the whole body “speaks”. •A Trainer or Speaker should convey one A Trainer or Speaker should convey one message at a time where all body posture, message at a time where all body posture, facial expression, voice and body language facial expression, voice and body language are consistent and congruent.are consistent and congruent.

• Basic rule is to “Stand Straight” and “Not to Lean” Basic rule is to “Stand Straight” and “Not to Lean” on any object.on any object.

Body Posture plays an important role .Body Posture plays an important role .

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SKILLS ESSENTIAL FOR GOOD PRESENTATIONSEYE CONTACT

•Eye contact means Connection to Your Eye contact means Connection to Your Audience!Audience!

•Eye Contact is when you look at someone Eye Contact is when you look at someone and do the followings:and do the followings:

• Find Someone to Look at• Speak to Him for a Few Seconds• Then let Him off Your Sight and fins a New Target

•Keep on doing this and Sweep Across the Keep on doing this and Sweep Across the Room with Your Eyes.Room with Your Eyes.

The greatest asset of a Speaker. The greatest asset of a Speaker.

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SKILLS ESSENTIAL FOR GOOD PRESENTATIONSVOICE VARIETY

•Make maximum use of your Voice:Make maximum use of your Voice:

• Tone – High or Low• Enthusiasm - Passion• Volume – Audible, Loudness• Pitch - High or Low• Vocal Variety – Sad. Happy etc.• Diction - Pronunciation• Clarity - Audible

Your Voice is a Vital part of Speaking. Your Voice is a Vital part of Speaking.

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SKILLS ESSENTIAL FOR GOOD PRESENTATIONSPOSITIONING & MOVEMENT

•You move because:You move because:

• To be closer to your audience• To ask someone a question• To make a point

•Positioning with reference to the Audience:Positioning with reference to the Audience:

• Where everyone can see you• Spend most of the time speaking• The Prescribed Place

Don’t move a lot. Move with a Purpose.Don’t move a lot. Move with a Purpose.Position Yourself to have Centre of Control Position Yourself to have Centre of Control

STEVE JOBSSTEVE JOBS

BILL GATESBILL GATES

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DEVELOPING THE ULTIMATE

CONFIDENCE AND MANAGING YOUR

FEAR


RULE

VERBALVOCALVISUAL

53 DEVELOPING CONFIDENCE & MANAGING FEARDEVELOPING CONFIDENCE & MANAGING FEAR

MANAGING FEAROVERCOMING STAGE FRIGHT

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TIP # 1

VISUALIZATION

TIP # 2

BE YOURSELF!

TIP # 3

POSITIVE AFFIRMATION

TIP # 4

SHOW OFF YOUR STRENGTH!

TIP # 5

TRAIN WITH A COACH

• Actually You are Competing with Yourself!

• Think of the Best Outcome.

• Be a Winner in Your Mind!

• People come to listen to You! – Your Style, Your Way, Your Story, Your Message.

• Speak from Your Heart!

• Think Positively!• Focus on Your Inner

Strengths• Don’t become Your Own

Victim!

• Use props!• Sing, Read Poem …• Use Your Best Strength!

• Actually Speak and Get the Right Feedback!

• Get the Right Coach.

TIP # 6

RIGHT POSTURE & BREATHING

• Stand Straight!• Good Posture and Attire.• Breath Slowly and

Deeply.


MANAGING FEAROVERCOMING STAGE FRIGHT

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TIP # 7

BE WELL REHEARSED

TIP # 8

LOOK AT YOUR AUDIENCE

TIP # 9

PREPARE ALTERNATIVE

TIP # 10

HUMANIZE YOURSELF

TIP # 11

THE FIRST LINE MAGIC

• Prepare … prepare … prepare

• Rehearse … rehearse … rehearse

• Be familiar with Your Speech

• Speak With Your Audience

• Look Them in the Eyes!• People Loose Attention

when they have no eye contact.

• Be prepared with more than one method of presentation – PowerPoint, OHP Slides, Flip Charts etc.

• Position Yourself as the Expert and also as a Human Being

• Allow the audience to accept you for who you are!

• You can come down the stage and speak to the first line audience.

• They are the nicest, happiest and most supportive!

TIP # 12

THE POWER OF APPEARANCE

• Dress well … dress your best!

• Be comfortable.


MANAGING FEARDEVELOPING CONFIDENCE

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PreparePrepare your your PresentationPresentation

Realize that Realize that audience want audience want you to Do Wellyou to Do Well

Realize that Realize that everyone everyone

Experience the Experience the SameSame

Focus on your Focus on your General General PurposePurpose

Focus on Focus on your your AudienceAudience

Reduce the Reduce the Stress and Stress and

TensionTension

Envision your Envision your Physical Physical

MovementMovementGestureGesture freely freely

Memorize your Memorize your Introduction Introduction and Openingand Opening

COLOR YOUR PRESENTATION


RULE

VERBALVOCALVISUAL

57 COLOR YOUR PRESENTATIONCOLOR YOUR PRESENTATION

EXCITE YOUR PRESENTATIONVARIETY OF SPICES & CONDIMENTS

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Analogies

Visuals

Movements

GamesGames

DemonstrationsDemonstrations

QuestionsQuestions

HumorHumorProps

Magic Show Magic Show

CommendationsCommendations

Audience’s Audience’s InvolvementInvolvement

DramaDrama

Sing A

Song

Video Clips /Video Clips / Short MoviesShort Movies

•They will listen when you open up their They will listen when you open up their minds!minds!

• Who is this person here?• What is His Credibility?• What can He Share with Me?• Will he be interesting?• Is he a Good Speaker?• What’s in it for me?• What kind of content will he present?

The Audience has a Closed-Mind in the The Audience has a Closed-Mind in the Beginning!Beginning!

SPEAKING WITH

AN IMPACT


RULE

VERBALVOCALVISUAL

59 SPEAK WITH AN IMPACT!SPEAK WITH AN IMPACT!

IMPACTWHAT IS AN IMPACT?

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•To Speak with Impact, the 5 To Speak with Impact, the 5 (Five) Factors must be (Five) Factors must be Combined!Combined!

1. BE SINCERE TO HELP2. BE MASTER OF YOUR OWN

TOPIC (“EARN THE RIGHT”)3. PRESENT EXCEPTIONALLY

WELL4. START AND END

POWERFULLY5. GOOD INTERACTION SKILLS

WITH PARTICIPANTS

The Lasting Impression that the The Lasting Impression that the Speaker Leaves Behind!Speaker Leaves Behind!

““QUOTES”QUOTES”

““INSPIRING”INSPIRING”

““EXPERT”EXPERT”

““SINCERE”SINCERE”

““SELFLESS”SELFLESS”

““LARGER LARGER THAN THAN LIFE”LIFE”

““MAVERICK”MAVERICK”

1.1.CONVICTION – CONVICTION – belief, whole-belief, whole-heartednessheartedness2.2.INTENTION TO SHARE – INTENTION TO SHARE – excited and passionateexcited and passionate3.3.GOOD USE OF VOICE – GOOD USE OF VOICE – dramatic impactdramatic impact4.4.ALERTNESS – ALERTNESS – fresh and feel fresh and feel goodgood5.5.EXCELLENT HEALTHCARE EXCELLENT HEALTHCARE – – stamina and endurancestamina and endurance6.6.COMFORTABLE SHOES – COMFORTABLE SHOES – preserve energypreserve energy

Producing an Energy Packed Producing an Energy Packed Presentation would require the Presentation would require the

followings!followings!

At 60+ !At 60+ !

IMPACTWHAT IS AN IMPACT?

60 SPEAK WITH AN IMPACT!SPEAK WITH AN IMPACT! © DKD

9SECRETS

OF HANDLING

QUESTIONS


RULE

VERBALVOCALVISUAL

R – R – RecognizeRecognize the Person the Person

R – R – RepeatRepeat the Question the Question

R – R – RewardReward with Compliment with Compliment

R – R – RespondRespond to the Question to the Question

True test of credibility is during True test of credibility is during the Question & Answer the Question & Answer

session!session!

SECRETS TO HANDLING QUESTIONSTHE 4R FACTOR

62 HANDLING QUESTIONSHANDLING QUESTIONS © DKD

Involving the Audience to Involving the Audience to answering the difficult answering the difficult question that you are not question that you are not sure the answer to it!sure the answer to it!

You must determine:You must determine:

1.1. What type of questions to answer.What type of questions to answer.2.2. Duration of the Q&A session.Duration of the Q&A session.3.3. When you will accept the question.When you will accept the question.4.4. What nature of question.What nature of question.5.5. The number of questions.The number of questions.6.6. The kinds of questions to be The kinds of questions to be

answered.answered.7.7. Answering in Private or Public.Answering in Private or Public.

Whatever the intention is, You Whatever the intention is, You must always be In Control!must always be In Control!

SECRETS TO HANDLING QUESTIONSHANDLING DIFFICULT QUESTIONS

63 HANDLING QUESTIONSHANDLING QUESTIONS © DKD

END


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VERBALVOCALVISUAL

Education

High impact presentation a short course