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Question No. 1

Which expense is an operating expense (OPEX)?

A. payrollB. computer equipmentC. softwareD. office improvements

Answer: C

Question No. 2

The customer wants to increase their market share and protect brands reputation. Which twobusiness outcomes are critical to the company's success? (Choose two.)

A. risk managementB. credibilityC. business growthD. cost efficiencyE. sustainability

Answer: C, E

Question No. 3

Which two outcomes are expansion opportunities within customer success? (Choose two.)

A. expansion of solution featuresB. renewal of solution subscriptionC. purchase of a new solutionD. deployment of solutionE. expansion of solution services

Answer: A, D

Question No. 4

Which method is directly associated with evaluating a customer outcome?

A. milestonesB. key performance indicatorsC. metricsD. benchmarks

Answer: D

Question No. 5

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A. Run analysis on all the license types used by the customer on all platformsB. Share the report with the customer point of contact for license types B and D anddetermine causesC. Provide trending information on license types B and D and share with all stakeholdersD. Inform the Sales Account Manager to position a new version of licenses types B and D withadditional features

Answer: A