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Question No. 1

Which two options are the maximum number of concurrent reports supported by CUIC? (Choosetwo.)

A. Up to maximum agent capacity for historical report using live dataB. 400 concurrent Real-time reportsC. 800 concurrent Real-time reportsD. 50 concurrent Historical reportsE. 100 concurrent Historical reportsF. 400 concurrent Historical reports

Answer: B, F

Question No. 2

In Cisco Finesse 10.0(x), Which is the last operation a supervisor need to perform in order tointercept the call?

A. after a supervisor has transferred the call.B. after a supervisor has selected to talking agent for monitoringC. after a supervisor has started monitoring a callD. after a supervisor has barged into a call

Answer: D

Question No. 3

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four optionshandle the calls that are to be throttled? (Choose three.)

A. Transfer the call to the Cisco Unified Communications Manager hunt group.B. Queue the call and play a message, then release the call.C. Treat the call with System Default Label.D. Terminate the call with a Dialog Fail or RouteEnd.E. Transfer calls to an available IVR port.F. Send a Release Message to the routing client.G. Offer Courtesy Callback to the caller, then terminate the call.

Answer: C, D, F

Question No. 4

Under which circumstance(s), can the Public/Visible network share the WAN with the Privatenetwork in the Cisco UCCE clustering over the WAN deployments?

A. SONET WAN with multiple edge devices per Data Center to connect to the SONER ring.B. under no circumstancesC. MPLS WAN with a single edge device per Data Center that connects to multiple 1GbpsWAN circuits and the failover between the WAN circuits is less than 500ms.D. MPLS WAN with multiple 1Gpbs WAN circuits and a fast 100 ms Round Trip latencybetween Data Centers.

Answer: B

Question No. 5

Which setup is correct when you configure Cisco UCS B-Series VICs to reach the Fabricinterconnect switches for Cisco Unified Contact Center Enterprise (UCCE) on Cisco UCS B-Seriesdeployments?

A. Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths.B. Disable the Fabric Failover option.C. Enable this Fabric Failover only when the UCS B FI connects to a Common Layer 2 domainin upstream Network.D. Disable this Fabric Failover when the connected upstream network is operating in aDisjointed Layer 2 domain.

Answer: B