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Question No. 1

A new customer needs a solution that runs on their existing Avaya Aura Unified Communication (UC)platform, and provides basic and advanced call center features like Expert Agent Selection and BestService Routing.

Based on these requirements, which solution would you recommend to the customer?

A. Avaya Aura Elite MultichannelB. Avaya Aura Call Center EliteC. Avaya Intelligent Customer RoutingD. Avaya Proactive Contact

Answer: B

Question No. 2

You have designed a reference solution that includes the Avaya G450 Media, which is targeted formid-to-large sized branch offices, medium sized standalone businesses, or small campusenvironments.

The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital(DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channelcapacity?

A. 320B. 160C. 20D. 80

Answer: C

Question No. 3

Contact centers use remote agents to expand the available talent pool, to find agents in affordableplaces, and to outsource work.

To support a customer's requirement for Remote Agents/Workers, your design scope will includewhich licensing requirement for Remote Agents/Workers?

A. Avaya SBCE Standard and Advanced LicensesB. Avaya SBCE Corporate and Standard LicensesC. Avaya SBCE Standard LicenseD. Avaya SBCE Corporate License

Answer: A

Question No. 4

You are designing a solution for a customer with Avaya IX Workforce Engagement and AvayaContact Recorder (ACR) in their contact center.

When determining the number of DSP's required for agent recording in an all IP environment usingDMCC Call Recording, what is the recommended ratio used?

A. Number of agents X 5 = DSPsB. Number of agents X 4 = DSPsC. Number of agents X 3 = DSPsD. Number of agents X 2 = DSPs

Answer: A

Question No. 5

During your discovery conversation with an existing Call Center Elite customer, they provided thefollowing requirements:

* Increase in agents from 300 to 400

* Agent/Remote Workers 10% of agents

* Increase in CMS Supervisors from 30 to 40

* No increase in 900 Business Users

* Avaya IX Messaging (Customer Provided Server)

Which Design Scope would you select for this customer?

A. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS SupervisorLicense: 40 Remote Workers: 40 - IX Messaging Users: 1340B. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS SupervisorLicense: 30 Remote Workers: 30 - IX Messaging Users: 1340C. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS SupervisorLicense: 40 Remote Workers: 30 - IX Messaging Users: 1340D. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS SupervisorLicense: 40 Remote Workers: 30 - IX Messaging Users: 1300

Answer: D