Facilitating Online Some Tips And Hints

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Slides used in hands on workshop in Perth WA, for Online 09 E-learning by Design, Nov 09.


  • 1. Facilitating Online some tips and hints
  • 2. Purpose, process, payoff Purpose: To explore good practice in online facilitation and share our learning Process: Mix of online activities, quests and face to face discussion individually and in groups. Payoff: Lots of ideas to enhance our own practice and/or get us started facilitating online
  • 3. Tips and hints - resources Add your own tips, hints and tools to: http://tipsandtoolsforfacilitation.wikispaces.com/ 1. 701 Tips for e-Learning collated by the Maisie Centre http://www.masie.com/701tips/ 2. Jane Knight's "e-Learning centre http://www.e-learningcentre.co.uk 3. Nancy Whites blog and resources, be warned! Its chock full of goodies! http://www.fullcirc.com/ 4. Top 100 Tools for e-learning http://www.c4lpt.co.uk/recommended/index.html
  • 4. Frankie Forsyth home office Photo Frankie Forsyth, all rights reserved.
  • 5. Frankie Forsyth online Del.icio.us Edna groups Own Websites Me.edna Twitter Flickr Bloglines Facebook Wikispaces Skype i-Google Plus other peoples web spaces!
  • 6. Why use a facilitated model of e-learning? Increased completion rates (85% - 90%) Suits the majority of VET learners Lends itself to best practice in education
  • 7. What makes a good online facilitator? Many of the same skills used by good f2f facilitators Be supportive and responsive to students Communicate, Communicate, Communicate + Go to http://tipsandtoolsforfacilitation.wikispaces.com/ to view responses generated in the session.
  • 8. Activity 1 In pairs, discuss what makes a good online facilitator. Consider, skills, attributes, knowledge, face to face experience etc. Well debrief in the large group.
  • 9. Models of Online Learning 1) Self paced online model Students are completely online The resources do the teaching Limited, if any role for online facilitation 2) The Blended Model The most popular model of online learning Students participate online and face to face Facilitated discussion adds value to classroom interaction
  • 10. Models of Online Learning 3) The collaborative online learning model Set start and end dates Lock Stepped Communication based content More emphasis on group work, role plays debates etc Online Facilitation is the key to success for this model
  • 11. The Model Induction/technical issues addressed Content driven activities with no wrong answers Community Building Level of facilitation Bridging activities Content driven activities heavy facilitation Content driven activities less facilitation Concluding the course With thanks to Brad Beach (adapted version) and Gilly Salmon (original concept)
  • 12. Facilitated model A typical week Monday Release content (if any) and 1 to 2 discussion topics Tuesday Release content (if any) and 1 to 2 discussion topics Wednesday Facilitation of topics Possible real time activity Thursday Facilitation of topics Possible real time activity Friday Extra Notes and Summary of topics
  • 13. Pre-course 1. Check the site to see all messages have been posted to correct areas and each area has been set up correctly 2. Add welcome message 3. Organise dates for synchronous activities and responsibilities for db if shared 4. Check/change all dates are correct for course (in course schedule) 5. Once names are known check they all have access - tracking 6. Add names to monitoring checklist if needed excel or internal 7. Create email list of participants for individual/bulk mail outs.
  • 14. Pre-course 8.One week before course send email welcome note saying: Who you are How to contact you Who is facilitating/shadowing (if applic) Who is technical/support person Role of facilitator No of participants registered Any holiday issues (ie if Easter, Christmas, Australia Day intervene!) Time to allocate to program In mailbox, tidy up any old files into a new folder (if applic)
  • 15. Arrivals, Induction/technical issues 1. Welcome every participant by name 2. Summarise arrivals 3. Respond to personal emails (copy to shadow, support person as needed) 4. Chase anyone not online/posting within 3 days of start date 5. If expectations summarise for use later 6. Encourage group forming/task allocating if required 7. Post a list of all participant's names and country (and group if known) in some way Announcement, photo board etc
  • 16. Arrivals, Induction/technical issues 8. At end of week 1 send out email with copy to Announcements saying: congrats for getting started what week 1 was about reinforce need to move on and also go back to encourage latecomers reminder re completing tasks and reflections explain that not all messages will be answered in week 2 to give them space to practice responding
  • 17. Socialisation 1. Encourage discussion; if needed give some personal information about yourself to encourage others to do the same. 2. Remember to check early activity and encourage stragglers. 3. Email any non-participants 4. Summarise common areas of interest/unusual ones 5. Check who has been individually responded to and who hasn't
  • 18. Information exchange and content driven activities heavy facilitation 1. Encourage everyone to respond to tasks set and to each others posts 2. Stand back a little (read but dont post unless its needed) 3. Mini summaries and weaving to change direction, pull together individual threads 4. Allow/encourage more challenging behaviour.
  • 19. Building knowledge and content driven activities less facilitation 1. Be the guide on the side not the sage on the stage! 2. Nod more, say less, be neutral or neutrally provocative if a position is missing. 3. Summarise 4. Backchannel for praise/encouragement 5. Remind people whats needed to successfully complete.
  • 20. Final days, endings 1. Post a message in the goodbye section for early completers. 2. Final reminder of the requirements for successful completion. 3. Give feedback on and future plans of participants. Consider: is it SMART, are evaluation measures clear, will actions improve participant behaviour not just understanding 4. Summarise anything outstanding. 5. Be active in the ending spaces 6. Check all participants have completed, make any arrangements re late completers
  • 21. Post Course 1. Tidy up mailbox, create new folder and move all messages into it. 2. Email administrator names and emails of participants completing successfully (for certificates, if needed) 3. Invoice if not done at start. 4. Evaluations 5. Relax till the next one
  • 22. General things to remember Continuous Improvement 1. Keep a journal of ideas for changes/improvements E-convenor contributions. 1. For all personal notes to participants say that it is personal and not sent to the conference. 2. Use constructive criticism 3. Aim to be developmental eg relate to content where possible in addition to counselling support 4. Focus on the impact of their contributions on their participants.