Facilitating Online Some Tips And Hints
Slides used in hands on workshop in Perth WA, for Online 09 E-learning by Design, Nov 09.
1. Facilitating Online some tips and hints 2. Purpose, process, payoff Purpose: To explore good practice in online facilitation and share our learning Process: Mix of online activities, quests and face to face discussion individually and in groups. Payoff: Lots of ideas to enhance our own practice and/or get us started facilitating online 3. Tips and hints - resources Add your own tips, hints and tools to: http://tipsandtoolsforfacilitation.wikispaces.com/ 1. 701 Tips for e-Learning collated by the Maisie Centre http://www.masie.com/701tips/ 2. Jane Knight's "e-Learning centre http://www.e-learningcentre.co.uk 3. Nancy Whites blog and resources, be warned! Its chock full of goodies! http://www.fullcirc.com/ 4. Top 100 Tools for e-learning http://www.c4lpt.co.uk/recommended/index.html 4. Frankie Forsyth home office Photo Frankie Forsyth, all rights reserved. 5. Frankie Forsyth online Del.icio.us Edna groups Own Websites Me.edna Twitter Flickr Bloglines Facebook Wikispaces Skype i-Google Plus other peoples web spaces! 6. Why use a facilitated model of e-learning? Increased completion rates (85% - 90%) Suits the majority of VET learners Lends itself to best practice in education 7. What makes a good online facilitator? Many of the same skills used by good f2f facilitators Be supportive and responsive to students Communicate, Communicate, Communicate + Go to http://tipsandtoolsforfacilitation.wikispaces.com/ to view responses generated in the session. 8. Activity 1 In pairs, discuss what makes a good online facilitator. Consider, skills, attributes, knowledge, face to face experience etc. Well debrief in the large group. 9. Models of Online Learning 1) Self paced online model Students are completely online The resources do the teaching Limited, if any role for online facilitation 2) The Blended Model The most popular model of online learning Students participate online and face to face Facilitated discussion adds value to classroom interaction 10. Models of Online Learning 3) The collaborative online learning model Set start and end dates Lock Stepped Communication based content More emphasis on group work, role plays debates etc Online Facilitation is the key to success for this model 11. The Model Induction/technical issues addressed Content driven activities with no wrong answers Community Building Level of facilitation Bridging activities Content driven activities heavy facilitation Content driven activities less facilitation Concluding the course With thanks to Brad Beach (adapted version) and Gilly Salmon (original concept) 12. Facilitated model A typical week Monday Release content (if any) and 1 to 2 discussion topics Tuesday Release content (if any) and 1 to 2 discussion topics Wednesday Facilitation of topics Possible real time activity Thursday Facilitation of topics Possible real time activity Friday Extra Notes and Summary of topics 13. Pre-course 1. Check the site to see all messages have been posted to correct areas and each area has been set up correctly 2. Add welcome message 3. Organise dates for synchronous activities and responsibilities for db if shared 4. Check/change all dates are correct for course (in course schedule) 5. Once names are known check they all have access - tracking 6. Add names to monitoring checklist if needed excel or internal 7. Create email list of participants for individual/bulk mail outs. 14. Pre-course 8.One week before course send email welcome note saying: Who you are How to contact you Who is facilitating/shadowing (if applic) Who is technical/support person Role of facilitator No of participants registered Any holiday issues (ie if Easter, Christmas, Australia Day intervene!) Time to allocate to program In mailbox, tidy up any old files into a new folder (if applic) 15. Arrivals, Induction/technical issues 1. Welcome every participant by name 2. Summarise arrivals 3. Respond to personal emails (copy to shadow, support person as needed) 4. Chase anyone not online/posting within 3 days of start date 5. If expectations summarise for use later 6. Encourage group forming/task allocating if required 7. Post a list of all participant's names and country (and group if known) in some way Announcement, photo board etc 16. Arrivals, Induction/technical issues 8. At end of week 1 send out email with copy to Announcements saying: congrats for getting started what week 1 was about reinforce need to move on and also go back to encourage latecomers reminder re completing tasks and reflections explain that not all messages will be answered in week 2 to give them space to practice responding 17. Socialisation 1. Encourage discussion; if needed give some personal information about yourself to encourage others to do the same. 2. Remember to check early activity and encourage stragglers. 3. Email any non-participants 4. Summarise common areas of interest/unusual ones 5. Check who has been individually responded to and who hasn't 18. Information exchange and content driven activities heavy facilitation 1. Encourage everyone to respond to tasks set and to each others posts 2. Stand back a little (read but dont post unless its needed) 3. Mini summaries and weaving to change direction, pull together individual threads 4. Allow/encourage more challenging behaviour. 19. Building knowledge and content driven activities less facilitation 1. Be the guide on the side not the sage on the stage! 2. Nod more, say less, be neutral or neutrally provocative if a position is missing. 3. Summarise 4. Backchannel for praise/encouragement 5. Remind people whats needed to successfully complete. 20. Final days, endings 1. Post a message in the goodbye section for early completers. 2. Final reminder of the requirements for successful completion. 3. Give feedback on and future plans of participants. Consider: is it SMART, are evaluation measures clear, will actions improve participant behaviour not just understanding 4. Summarise anything outstanding. 5. Be active in the ending spaces 6. Check all participants have completed, make any arrangements re late completers 21. Post Course 1. Tidy up mailbox, create new folder and move all messages into it. 2. Email administrator names and emails of participants completing successfully (for certificates, if needed) 3. Invoice if not done at start. 4. Evaluations 5. Relax till the next one 22. General things to remember Continuous Improvement 1. Keep a journal of ideas for changes/improvements E-convenor contributions. 1. For all personal notes to participants say that it is personal and not sent to the conference. 2. Use constructive criticism 3. Aim to be developmental eg relate to content where possible in addition to counselling support 4. Focus on the impact of their contributions on their participants. 23. General things to remember Measures 1. Aim for 1 e-moderator/facilitator posts to 4 participant postings in short courses over the length of the course. 2. Aim for 1 e-moderator/facilitator posts to 8 participant postings in longer courses over the length of the course. 3. Aim for 75% contributions with insight - not just 'well done'... well done because....! 4. Aim for 3 personal feedback messages per participant 5. Aim for 80-95% participant completion. 24. General things to remember Intervention criteria Respond to 1. Direct question to e-convenor 2. Direct question to anyone, after a reasonable time gap to allow others to answer the question 3. the first message from a participant Challenge everything that is less than good practice. Praise 1. something brilliant (if no one else has) 2. each person if possible (i.e spread praise around the group) 25. General things to remember Intervention criteria Intervene when 1. nothing is happening 2. discussion rambles 3. confusion is escalating 4. flaming occurs or something is said which you think might upset a member of the group 26. Activity 2 You have been asked to facilitate an online course in your subject area. Yaaay!!! Prepare a Welcome message to your learners to greet them when they arrive in your web-space. 27. Sample Welcome Page 28. Sample welcome message (chatty version) Hi everyone, My name is Frankie and I am co facilitating this course with x. Hi x, it's great to be working with you again. :) L am very much looking forward to getting to know everyone, I meet many people through this course and it's always a pleasure to catch up with old friends and meet new people. I work as a private consultant and in Pelion Consulting which is a private RTO I set up over 13 years ago with Jo Murray. We provide professional development and consultancy services on all things online to trainers/teachers from many disciplines - from fire fighters to massage and natural therapists. I work mainly online (around 95%) plus some face to face. My passion is facilitation both text based and using voice and I really enjoy making contact with people through the online world. I've been working online for more years than I care to tell and still love it! I live in Hobart in Tassie with my 12yr old daughter, two guinea pigs (for now) and a huge garden. My home office has a tree just outside the window which is full blossom despite the winds weve had here and I have a great view to the mountains and river beyond. Well, that's enough for now from me. Now it's your turn! Cheers, Frankie 29. Sample welcome message (short version) Hi everyone, My name is Frankie and I am co facilitating this course with x. I am very much looking forward to working with you to achieve your outcomes. My background is in providing professional development in e- learning to industry and registered training organisations. I have x qualifications and some of my clients include x, y and z. I work from a home office in Hobart, Tasmania, mainly online (around 95%) consulting, facilitating and mentoring facilitators in Australia and overseas. Further information about me is available at http://www.pelion.com.au Well, that's enough for now from me. Now it's your turn! Cheers, Frankie 30. Whats important to learners? The research shows that the number one reason why people return to sites like these is to see who has replied to their posts and to read what has been said. So from a community building perspective it's important to ensure participants feel that they have been read, understood and given a fair response. 31. Sample generic help message Hi everyone, Id like to expand on the workings of a discussion board for those who are newish to discussion boards. Definition A forum or topic is a whole discussion topic, such as Open Discussion or Work Task - Sharing Resources Replying within a thread A thread is a separate conversation within a topic, e.g. theres a Welcome to the Open Discussion thread within this forum. Normally, when you want to continue a thread, you should reply to a previous message. You can tell from the indented messages which is the latest one. If you are continuing the conversation its ok to reply to someone who has replied to the message before (its helpful if you indicate by name the person that you are directing your message to or whose message prompted your posting). If you want to change the direction of the conversation, it is easily done by replying, but changing the heading in the Subject box. 32. Sample response to FAQ on discussion board Question to you - how do you ensure that you are equitable in your responses to all participants? Do you respond to all their comments or those of greater relevance? Do you find at times you unknowingly respond to some more than others? Mmm. As Jo says, it's sometimes difficult to do this but I have a number of strategies. 1. I always respond to every participant's initial message to the group and to me and to those etivities which require it. 2. I try in my summaries to ensure I've captured the views of different people in different etivities. 3. I keep track of who has responded to each etivity in a table format and have a column for those I've responded to. I sample this column every now and again to check I'm fair. 4. I try to make sure that participants know I won't be responding to every message 5. In the earlier etivities I respond to initial postings to guide future comments - regardless of who posts them 6. In later etivities I hold back from responding to initial postings -other than 'nodding' to encourage discourse - regardless of who posts them 7. I try to respond to etivities by picking out points that will further the individual's learning and be relevant and meaningful to all rather than than choose responses in 'turn'. Though if I haven't responded to an individual in a while I do search for something I can use. (grin - it's a bit of a balancing act) 8. I tend to respond more often to latecomers until they 'belong' to the group. 9. I flag messages I've read but want to come back to later to respond if others haven't done so for me. 10. I actively encourage self-reflection and development of self directed learners (F's self reflection - Gosh I didn't realise I did all that - thanks for helping me summarise them) 33. Use the view facility within your LMS/system I especially like forums that display by date posted, by author and by threads. Each view has its own advantages for a facilitator and by experimenting with views and becoming familiar with your forum system it becomes easier to work in. 34. Top tips for online facilitation http://learnscope.flexiblelearning.net.au/learnscope/golearn.asp?category=12&DocumentId=4729 What motivates you online? The results were: A feeling of community, sharing ideas and information. (14 votes) 13% Having fun, a sense of humour, enjoying experiences as a group and stimulating, challenging discussions. (13 votes) 12% Finding, exploring and discovering new things. (13 votes) 12% A relevant and engaging topic that grabs your interest. (12 votes) 11% User friendly software (12 votes) 11% Great facilitation and encouragement and motivation through feedback. (11 votes) 10% The excitement of finding information on something youre passionate about/interested in. (10 votes) 9% Activities that are challenging, timely and supported. (8 votes) 7% Building of knowledge and sharing information. (7 votes) 7% Making a connection with people, finding similarities. (7 votes) 7% The discussion forum resulted in 40 top tips collated from 5 days of discussion 35. In your online courses are you enabling participants to? Read/Listen Write/Talk Create/Share Photo Frankie Forsyth, all rights reserved. http://creativecommons.org/ns#" Original image: 'pencil Original image: 'Palette' about="http://www.flickr.com/photos/futureofm rainbow' http://www.flickr.com/photos/35387868@ ath/75798654/">http://www.flickr.com/photos/futureofmath/ 29648757@N00/2540944174 by: Jake Rome / CC BY-ND 2.0 36. Sharing where you post professionally? 37. Make use of the time you are online and enjoy being able to work from anywhere and... Photos Frankie Forsyth, all rights reserved. 38. Take time out to walk the beach :) 39. Some websites 1. Top tools for learning http://www.c4lpt.co.uk/recommended/index.html 2. Frankies delicious site at http://delicious.com/frankieforsyth 3. Nancy Whites delicious site at http://delicious.com/choconancy (Nancy has sorted her 5,064 bookmarks into bundles 4. Collect feeds from Social Bookmarking into one spot at Bloglines 5. Software explanation videos http://www.commoncraft.com/ 6. Store photos at flickr at http://www.flickr.com/ 7. Edit photos with Picasa (Google) at http://picasaweb.google.com.au/ 8. Store presentations on Slideshare at http://www.slideshare.net/ 9. Frankies flickr site at http://www.flickr.com/photos/88018791@N00/ 10.Nancy Whites flickr site at http://www.flickr.com/photos/choconancy/ (5,726 items!) 40. Interested in more? Contact me: Email: firstname.lastname@example.org Skype: frankieforsyth Twitter: frankief Facebook: Frankie Forsyth Delicious links: frankieforsyth http://delicious.com/frankieforsyth Phone: 613 (03) 6278 9292 A copy of this presentation is available at http://www.slideshare.net/ 41. Thank you Contact me: email@example.com and on skype: frankieforsyth A copy of this presentation is available at http://www.slideshare.net/ Original image: 'Rainbow Cafe's door knob' http://www.flickr.com/photos/93382027@N00/80959145 by: CarolineReleased under an Attribution-NonCommercial-ShareAlike License