Employee Satisfaction Survey

1

A report on

“Employee Satisfaction Survey”

May 2015

(at Hindalco Industries Ltd., Muri)

Submitted on:

03-06-2015

2

Contents Executive Summary ................................................................................................. 3

Introduction: ....................................................................................................... 3

About Muri Works: ............................................................................................ 3

Objective of survey: ........................................................................................... 4

Limitations if any: .............................................................................................. 4

Research Methodology: ........................................................................................... 4

Survey tools: ...................................................................................................... 4

Universe: ............................................................................................................ 5

Sample size: ....................................................................................................... 5

Data Analysis and Interpretation ........................................................................... 6

I. Job Band 12-14 Supervisory Staff .................................................................... 6

II. Permanent Workmen ......................................................................................37

III. Contract Workmen ......................................................................................67

Conclusion ...............................................................................................................85

Job Band 12-14 Supervisory Staff ................................................................... 85

Suggestions / Feedback: ............................................................................... 85

Survey Results: .............................................................................................. 86

Permanent Workmen ........................................................................................ 87


Survey Results: .............................................................................................. 88

Contract Workmen ........................................................................................... 89


Survey Results: .............................................................................................. 90

Annexure .................................................................................................................92

I. Questionnaire for Supervisory Staff .......................................................... 92

II. Questionnaire for Permanent Workmen .................................................... 98

III. Questionnaire for Contract Workmen .................................................. 104

Bibliography: ........................................................................................................109

3

Executive Summary

Introduction:

Employee satisfaction is the terminology used to describe whether employees are happy and

contented and fulfilling their desires and needs at work. (Heathfield, 2015) It is the part of

the work attitude which results in job involvement and commitment to organization. The

employee satisfaction survey was conducted during the month of May 2015 for the following

employees:

Job Band 12-14 – Supervisory Cadre

Permanent Workmen

Contract Labour Workmen

The survey was conducted keeping in mind the recent issues at Muri Works and the

questionnaire was prepared under the guidance of the HR department. The responses were

taken using the 5 point Likert scale.

About Muri Works:

With an eye to build size and scale, Hindalco acquired in FY 2000 a majority stake in Indian

Aluminium Company Limited (Indal) - having a major presence in downstream aluminum

products and a leader in special alumina from Alcan of Canada.

In August 2004, the boards of Hindalco and Indal approved a Scheme of Arrangement

wherein all the assets of Indal other than the foil unit at Kollur in Andhra Pradesh were to be

demerged into Hindalco. This has come into effect retrospectively from 1 April 2004.

Hindalco’s presence in Jharkhand (through erstwhile Indal) dates back to 1943 when mining

commenced at Bagru in the Lohardga district. Commissioned in 1948, the Muri alumina plant

was India’s first alumina refinery. The recently expanded alumina refinery operates at

450,000 t.p.a capacity with a management team of 67 people. (Aditya Birla Management

Corporation Pvt. Ltd, 2015) The Muri plant has 130 supervisory staff (Job Band 12-14), 604

Permanent Employees and an average intake of 1200 contract workmen from about 48

contractors.

4

Objective of survey:

The objective of this survey is to find out the satisfaction index for the employees and

contract workmen working in the organization and give suggestions for improving employee

satisfaction. A target coverage of maximum employees possible has been set.

Limitations if any:

There are a few limitations to a study like this like, time constraints, insufficient data, lack of

employee interest to talk to the researcher, uncertainty of the sample matching with the entire

population, proper analysis of data. These limitations are present and hence research is never

considered error free.

Research Methodology:

Research will be done to find out the satisfaction levels amongst the employees of Hindalco,

Muri and suggest ways how to improve their satisfaction. This is primarily a qualitative and

quantitative study. This includes the following:

Survey Questionnaire

Personal interviews

Analysis of Data

Direct Observation

Survey tools:

A well-structured questionnaire will be used. Weighted scores will be assigned to each

question The Likert scale will be used in this regard to measure the responses of the

respondents. Comparative analysis will be done if required along with the use of percentages,

bar graphs etc. Interviews and direct observation will also be used. The questionnaire have

been made differently for the different job bands.

Questionnaire for JB 12-14 consists of 31 questions.

Questionnaire for permanent workmen consists of 30 questions.

Questionnaire for contract workmen comprises of 18 questions.

5

Universe:

This will consist of the entire workforce at Hindalco Industries Ltd., Muri.

Sample size:

119 employees in the Job Band 12-14 supervisory category.

370 employees in the Permanent Workmen category.

704 contract workmen among the contract laborers.

6

Data Analysis and Interpretation

I. Job Band 12-14 Supervisory Staff

1. I agree that doing job in alternative ways is encouraged in my department.

Frequency Percentage Valid %

Cumulative %

Strongly Agree 68 57.14 57.14 57.14

Somewhat Agree 39 32.77 32.77 89.92

Somewhat Disagree 8 6.72 6.72 96.64

Strongly Disagree 2 1.68 1.68 98.32

Neither Agree nor Disagree 2 1.68 1.68 100

Total 119 100 100

The above table shows the response of employees regarding the first question and among 119

people 68 people strongly agreed and 39 somewhat agreed with the question (i.e.) 107

employees (89.92%) agreed that they are given chance to do their job in alternative ways that

make them comfortable in performing the job. This indicates good work atmosphere in the

organization and favorable to the employees. The below diagram shows the pictorial

representation of data.

7

2. The Infrastructure provided to me in my department enables me to do my job

better.


Cumulative %

Strongly Agree 59 49.58 49.58 49.58

Somewhat Agree 42 35.29 35.29 84.87




Total 119 100 100

In the above table 59 people strongly agreed and 42 somewhat agreed (i.e.) 101 employees

agreed (84.87%), that the infrastructure provided by the company enables them in performing

better proving that the plant has good infrastructure that favors the employees.

Strongly Agree Somewhat AgreeSomewhatDisagree

Strongly DisagreeNeither Agree nor

Disagree

Frequency 59 42 9 8 1

0

10

20

30

40

50

60

70

8

3. I get Material & Equipment’s at the right time & at the right place.


Cumulative %

Strongly Agree 42 35.29 35.29 35.29

Somewhat Agree 45 37.82 37.82 73.11




Total 119 100 100

The above table indicates that 87 employees (42 strongly agree, 45 somewhat agree) i.e.

73.11% agreed and (23 somewhat disagreed, 6 strongly disagreed) i.e.24.37 % disagreed.

This indicates that some employees are facing the problem of shortage of materials and

equipment. Hence the company needs to make sure that supplies are provided sufficiently so

as to have better working.



Disagree


0

5

10

15

20

25

30

35

40

45

50

9

4. The safety measures in my department are good and employees are safety

conscious.


Cumulative %

Strongly Agree 89 74.79 74.79 74.79

Somewhat Agree 24 20.17 20.17 94.96




Total 119 100 100

The analysis indicates that 113 employees among 119 employees agreed that the safety

measures in the organization are good. This indicates that safety policies in the organization

are good and the employees feel secured working at plant.



Disagree


0

10

20

30

40

50

60

70

80

90

100

10

5. I get an opportunity to do what I am very good at.


Cumulative %

Strongly Agree 70 58.82 58.82 58.82

Somewhat Agree 36 30.25 30.25 89.08




Total 119 100 100

The above table depicts 106 employees of 119 employees i.e. 89.08% are agreeing that they

are getting the opportunity to do what they are good at. This indicates that organization

prefers work perfection because it gives the employee a chance to do what they are good at

making the tasks to be performed more professionally and perfectly.



Disagree


0

10

20

30

40

50

60

70

80

11

6. My grievances and complaints handled in time and to my satisfaction.


Cumulative %

Strongly Agree 45 37.82 37.82 37.82

Somewhat Agree 48 40.34 40.34 78.15




Total 119 100 100

The 93 employees of 119 employees i.e. 78.15% agree that their complaints and grievances

are being handled by the organization, But 22 employees i.e. 18.48% disagree with this

factor. This indicates that the organization pays attention on employee problems and in

solving them and needs to be more precise in executing them more timely.



Disagree


0

10

20

30

40

50

60

12

7. I get an opportunity to learn and grow in the work place.


Cumulative %

Strongly Agree 81 68.07 68.07 68.07

Somewhat Agree 28 23.53 23.53 91.60




Total 119 100 100

The analysis indicates that 83 employees of 119 employees i.e. 91.60% agree that they have

opportunity to learn and grow at work place. This indicates that organization has good growth

opportunities for employees and helps in improving their knowledge every day at work.

Strongly Agree Somewhat Agree Somewhat Disagree Strongly DisagreeNeither Agree nor

Disagree


0

10

20

30

40

50

60

70

80

90

13

8. The recreational facilities provided in the club are good.


Cumulative %

Strongly Agree 29 24.37 24.37 24.37

Somewhat Agree 48 40.34 40.34 64.71




Total 119 100 100

The analysis shows that 77 employees of 119 employees i.e. 64.71% are satisfied with the

recreational facilities provided by the organization, indicating that the organization pays

attention in providing the comforts regarding employee’s personal life.



Disagree

Frequency 29 48 20 11 11

0

10

20

30

40

50

60

14

9. The cultural activities are good.


Cumulative %

Strongly Agree 43 36.13 36.13 36.13

Somewhat Agree 41 34.45 34.45 70.59




Total 119 100 100

The above analysis indicates that 84 employees of 119 employees i.e. 70.59% are agreeing

that the cultural activities held in the organization are good. This indicates that the

organization pays attention in improving the healthy relationships among employees and

provides them entertainment to relieve their work stress.



Disagree


0

5

10

15

20

25

30

35

40

45

50

15

10. The communication meeting in the canteen is useful.


Cumulative %

Strongly Agree 93 78.15 78.15 78.15

Somewhat Agree 20 16.81 16.81 94.96




Total 119 100 100

The above analysis indicates that 113 employees of 119 employees i.e. 94.96% agree that the

communication meeting in the canteens is useful. This indicates that there are good meetings

in the organization that help in flow of information among employees and to express their

problems that help the organization in solving them immediately.



Disagree


0

10

20

30

40

50

60

70

80

90

100

16

11. Appraisal process in our unit are fair & objective.


Cumulative %

Strongly Agree 57 47.90 47.90 47.90

Somewhat Agree 37 31.09 31.09 78.99




Total 119 100 100

In the above analysis 94 employees of 119 employees i.e. 78.99% are agreeing that the

appraisal process in the unit is fair. This indicates that the organization follows a fair

appraisal process for employees without any barriers.



Disagree


0

10

20

30

40

50

60

17

12. The welfare facilities provided in my department are adequate and well

maintained.


Cumulative %

Strongly Agree 34 28.57 28.57 28.57

Somewhat Agree 48 40.34 40.34 68.91




Total 119 100 100

The analysis indicate that 82 employees of 119 employees i.e. 68.91% are agreeing that the

welfare facilities were adequate and well maintained, but 36 employees disagree with this

factor. This indicates that the welfare facilities have to be improvised in the necessary areas

so that employees have better facilities.



Disagree

Frequency 34 48 24 10 3

0

10

20

30

40

50

60

18

13. The transport facilities are good & timely.

The analysis shows that 84 employees of 119 employees i.e. 70.59% agree that the transport

facilities are good. This indicates that the transport facilities for work process and the

transport bills are being held good at organization.



Disagree


0

5

10

15

20

25

30

35

40

45

50


Cumulative %

Strongly Agree 46 38.66 38.66 38.66

Somewhat Agree 38 31.93 31.93 70.59




Total 119 100 100

19

14. I am Aware of Hindalco HR policies.


Cumulative %

Strongly Agree 67 56.30 56.30 56.30

Somewhat Agree 38 31.93 31.93 88.24


Strongly Disagree 5 4.20 4.20 100

Neither Agree nor Disagree

Total 119 100 100

The analysis shows that 105 employees of 119 employees i.e. 88.24% agree that they are

aware of the HR policies. This indicates that the HR policies are known by the majority of the

employees at organization.



Disagree

Frequency 67 38 9 5

0

10

20

30

40

50

60

70

80

20

15. The medical facilities provided to me through OHC are good.


Cumulative %

Strongly Agree 42 35.29 35.29 35.29

Somewhat Agree 52 43.70 43.70 78.99




Total 119 100 100

The above analysis indicate that 94 employees of 119 employees i.e. 78.99% agree with the

medical facilities provided are good, but 93 employees disagree with this factor. This depicts

that the medical facilities provided by organization should be improved so that the employees

get good medical facilities.



Disagree

Frequency 42 52 20 5

0

10

20

30

40

50

60

21

16. The canteen facilities provided are good.


Cumulative %

Strongly Agree 7 5.88 5.88 5.88

Somewhat Agree 31 26.05 26.05 31.93




Total 119 100 100

The above analysis shows that 38 employees of 119 employees’ i.e. 31.93% agree that the

canteen facilities are good, but 78 employees i.e. 65.55% disagreed with this fact. This

indicates that the organization has to pay attention in improving the canteen facilities like

improving the quality and quantity of food and hygiene of the canteen.



Disagree


0

5

10

15

20

25

30

35

40

45

50

22

17. My unit has a bright future.


Cumulative %

Strongly Agree 64 53.78 53.78 53.78

Somewhat Agree 41 34.45 34.45 88.24




Total 119 100 100

The above analysis shows that 105 employees of 119 employees i.e. 88.24% agreed that their

unit has bright future in the organization. This indicates that every employees feels the

growth of the organization and the contribution of the department in the organization.



Disagree


0

10

20

30

40

50

60

70

23

18. I am satisfied with Muri unit as a place of work.


Cumulative %

Strongly Agree 66 55.46 55.46 55.46

Somewhat Agree 40 33.61 33.61 89.08




Total 119 100 100

In the above analysis 106 employees of 119 i.e. 89.08% agree that they are satisfied with

Muri as a work place. This indicates that the organization has provided good work

atmosphere for employees at Muri that shows that the organization high retention rate.



Disagree


0

10

20

30

40

50

60

70

24

19. My senior keeps me well informed about what is going on in the department.


Cumulative %

Strongly Agree 75 63.03 63.03 63.03

Somewhat Agree 27 22.69 22.69 85.71




Total 119 100 100

In this analysis, 102 employees of 119 employees 85.71% i.e. Agreed that they are well

informed about what is going on in the department. This indicates that the organization has

good information flow from higher authorities to next levels and depicts that the organization

has good organization structure.



Disagree


0

10

20

30

40

50

60

70

80

25

20. My senior spends adequate time on my development.


Cumulative %

Strongly Agree 60 50.42 50.42 50.42

Somewhat Agree 39 32.77 32.77 83.19




Total 119 100 100

In this analysis 83.19% i.e. 99 employees of 119 employees are agreeing that the senior

spends adequate time on their development. This indicates the organization pays attention to

the individual development in the organization that integrates the overall growth of the

organization.



Disagree


0

10

20

30

40

50

60

70

26

21. My talent / Intelligence is encouraged by my senior.


Cumulative %

Strongly Agree 67 56.30 56.30 56.30

Somewhat Agree 36 30.25 30.25 86.55




Total 119 100 100

This analysis shows that around 86.55% of employees i.e. 103 employees of 119 employees

agree that their talent is encouraged. This shows that work culture in the organization is

healthy and every individual is encouraged in displaying their skills.



Disagree


0

10

20

30

40

50

60

70

80

27

22. My senior provides me adequate information to do the work.


Cumulative %

Strongly Agree 74 62.18 62.18 62.18

Somewhat Agree 35 29.41 29.41 91.60




Total 119 100 100

The above analysis 91.60% i.e. 109 employees agreed that there are provided with the

information to perform their work. This shows that the organization provides employees the

requirements sufficiently to carry out their duties depicting good work culture.



Disagree


0

10

20

30

40

50

60

70

80

28

23. I get Timely Training.


Cumulative %

Strongly Agree 42 35.29 35.29 35.29

Somewhat Agree 42 35.29 35.29 70.59




Total 119 100 100

This analysis shows that 84 employees agreed that there are given timely training. This

indicates that organization takes timely measure in updating the skills of employees as per

requirement which ultimately helps in updating the skills of the organization.



Disagree

Frequency 42 42 21 12 2

0

5

10

15

20

25

30

35

40

45

29

24. The training Programs increases my knowledge and skill.


Cumulative %

Strongly Agree 85 71.43 71.43 71.43

Somewhat Agree 25 21.01 21.01 92.44




Total 119 100 100

In this analysis 92.44% i.e. 110 employees agreed that training increases their knowledge and

skills. This depicts that the training skills imparted in the organization are useful and

improves the knowledge of the employees.



Disagree


0

10

20

30

40

50

60

70

80

90

30

25. I get full cooperation from the other departments.


Cumulative %

Strongly Agree 54 45.38 45.38 45.38

Somewhat Agree 46 38.66 38.66 84.03




Total 119 100 100

This analysis shows that 100 employees of 119 employees i.e. 84.03% agreed that they get

full cooperation from other departments. This indicates that the organization has good inter

department relationships that work collectively for the growth of the organization.



Disagree


0

10

20

30

40

50

60

31

26. I get recognition/appreciation from my department for good performance.


Cumulative %

Strongly Agree 71 59.66 59.66 59.66

Somewhat Agree 33 27.73 27.73 87.39




Total 119 100 100


recognition/appreciation from their department for good performance.



Disagree


0

10

20

30

40

50

60

70

80

32

27. I feel that my job contribute to the achievement of the target of my department.


Cumulative %

Strongly Agree 101 84.87 84.87 84.87

Somewhat Agree 16 13.45 13.45 98.32




Total 119 100 100

This analysis indicates that 109 employees of 119 employees in the organization i.e. 98.32%

are agreeing that the job contributes to the achievement of target of their department. This

depicts that employees of organization realize the importance of job in the organization and

their role in the development of organization.



Disagree


0

20

40

60

80

100

120

33

28. I am satisfied with the cooperation given to me by my co-worker.


Cumulative %

Strongly Agree 67 56.30 56.30 56.30

Somewhat Agree 42 35.29 35.29 91.60




Total 119 100 100

In these analysis 109 employees i.e. 91.60% of employees of the organization agree that they

are satisfied with the co-worker cooperation. This indicates that the organization has healthy

work atmosphere and good employee relationships.



Disagree


0

10

20

30

40

50

60

70

80

34

29. I get appreciation in my department for any good job done.


Cumulative %

Strongly Agree 68 57.14 57.14 57.14

Somewhat Agree 39 32.77 32.77 89.92




Total 119 100 100

In the above analysis 107 employees of 119 employees i.e. 89.92% agree they get

appreciation in the department. This indicates that departments in organization identifies the

good performances and gives a timely appraisal that motivates the employees to perform

better.



Disagree


0

10

20

30

40

50

60

70

80

35

30. My opinion is taken in to account in department.


Cumulative %

Strongly Agree 49 41.18 41.18 41.18

Somewhat Agree 53 44.54 44.54 85.71




Total 119 100 100

In the above analysis table 102 employees i.e. 85.71% employees agree that their opinions

are considered in the organization. This depicts that the organization encourages individual

ideas in the organization that imparts the sense of responsibility in employees.



Disagree


0

10

20

30

40

50

60

36

31. I get Clear communication from the Notice Boards.


Cumulative %

Strongly Agree 61 51.26 51.26 51.26

Somewhat Agree 40 33.61 33.61 84.87




Total 119 100 100

The above analysis table shows that 101 employees of 119 employees i.e. 84.87% of the

employees in the organization agree that they get clear information from notice board. This

shows that the organization has good information flow in the organization that helps the

employees in being well informed about what is going in the organization.



Disagree


0

10

20

30

40

50

60

70

37

II. Permanent Workmen



Cumulative %

Strongly Agree 130 35.14 35.14 35.14

Somewhat Agree 131 35.41 35.41 70.54




Total 370 100 100

The above table shows the response of employees regarding the first question and among 370

people 130 people strongly agreed and 131 somewhat agreed with the question (i.e.) 261




representation of data



Disagree

Frequency 130 131 40 56 13

0

20

40

60

80

100

120

140

38

2. The Infrastructure provided to me in my department enables me to do my job better.

Frequency Percentage Valid

%

Cumulative

%

Strongly Agree 137 37.03 37.03 37.03

Somewhat Agree 132 35.68 35.68 72.70




Total 370 100 100

In the above table 137 people strongly agreed and 132 somewhat agreed (i.e.) 269 employees



Strongly AgreeSomewhat

AgreeSomewhatDisagree

StronglyDisagree

Neither Agreenor Disagree

Frequency 137 132 53 47 1

0

20

40

60

80

100

120

140

160

39

3. I get Material & Equipment at the right time & at the right place.


Cumulative %

Strongly Agree 108 29.19 29.19 29.19

Somewhat Agree 85 22.97 22.97 52.16




Total 370 100 100


52.16%agreed and (91 somewhat disagreed, 75 strongly disagreed) i.e. 44.86% disagreed.






Disagree

Frequency 108 85 91 75 11

0

20

40

60

80

100

120

40

4. The safety measures in my department are good and employees are safety conscious.


Cumulative %

Strongly Agree 170 45.95 45.95 45.95

Somewhat Agree 117 31.62 31.62 77.57

Somewhat Disagree 37 10 10 87.57



Total 370 100 100

The analysis indicates that i.e. 287 employees among 370 employees agreed that the safety





Disagree

Frequency 170 117 37 45 1

0

20

40

60

80

100

120

140

160

180

41



Cumulative %

Strongly Agree 168 45.41 45.41 45.41

Somewhat Agree 105 28.38 28.38 73.78




Total 370 100 100


are getting the opportunity to do what they are good at. This indicates that organization

prefers work perfection because it gives the employee a chance to do what they are good at

making the tasks to be performed more professionally and perfectly.



Disagree

Frequency 168 105 40 53 4

0

20

40

60

80

100

120

140

160

180

42



Cumulative %

Strongly Agree 68 18.38 18.38 18.38

Somewhat Agree 102 27.57 27.57 45.95




Total 370 100 100

The 170 employees of 370 employees i.e. 45.95% agree that their complaints and grievances

are being handled by the organization, But 176 employees i.e. 47.57% disagree with this

factor. This indicates that the organization pays attention on employee problems and in

solving them and needs to be more precise in executing them more timely.



Disagree

Frequency 68 102 75 101 24

0

20

40

60

80

100

120

43



Cumulative %

Strongly Agree 157 42.43 42.43 42.43

Somewhat Agree 100 27.03 27.03 69.46




Total 370 100 100

The analysis indicates that 257 employees of 370 employees i.e. 69.46% agree that they have

opportunity to learn and grow at work place. This indicates that organization has good growth

opportunities for employees and helps in improving their knowledge every day at work.



Disagree

Frequency 157 100 48 60 5

0

20

40

60

80

100

120

140

160

180

44

8. The recreational facilities provided in the club and in community center are good.


Cumulative %

Strongly Agree 54 14.59 14.59 14.59

Somewhat Agree 59 15.95 15.95 30.54




Total 370 100 100

The analysis shows that 113employees of 370 employees i.e. 30.54% are satisfied with the

recreational facilities provided by the organization but 170 employees disagree with the fact,

indicating that the organization needs to pay attention in providing the comforts regarding

employee’s personal life.



Disagree

Frequency 54 59 39 131 87

0

20

40

60

80

100

120

140

45



Cumulative %

Strongly Agree 61 16.49 16.49 16.49

Somewhat Agree 89 24.05 24.05 40.54




Total 370 100 100


that the cultural activities held in the organization are good but 202 employees, i.e. 54.6%,

disagree with this fact. This indicates that the organization needs to pay attention in

improving the healthy relationships among employees and provides them entertainment to

relieve their work stress.



Disagree

Frequency 61 89 33 169 18

0

20

40

60

80

100

120

140

160

180

46



Cumulative %

Strongly Agree 118 31.89 31.89 31.89

Somewhat Agree 92 24.86 24.86 56.76




Total 370 100 100


communication meeting in the canteens is useful. This indicates that there are good meetings

in the organization that help in flow of information among employees and to express their

problems that help the organization in solving them immediately.



Disagree

Frequency 118 92 55 63 42

0

20

40

60

80

100

120

140

47

11. Job promotion in this organization are fair & objective.


Cumulative %

Strongly Agree 112 30.27 30.27 30.27

Somewhat Agree 63 17.03 17.03 47.30




Total 370 100 100

In the above analysis 157 employees of 370 employees i.e. 47.30% are agreeing that the

appraisal process in the unit is fair. This indicates that the organization follows a fair

appraisal process for employees without any barriers.



Disagree

Frequency 112 63 68 112 15

0

20

40

60

80

100

120

48

12. The welfare facilities provided in my department are adequate and well maintained.


Cumulative %

Strongly Agree 54 14.59 14.59 14.59

Somewhat Agree 57 15.41 15.41 30




Total 370 100 100

The analysis indicate that 111 employees of 370 employees i.e. 30% are agreeing that

the welfare facilities were adequate and well maintained, but 237 employees disagree with

this factor. This indicates that the welfare facilities have to be improvised in the necessary

areas so that employees have better facilities.



Disagree

Frequency 54 57 50 187 22

0

20

40

60

80

100

120

140

160

180

200

49



Cumulative %

Strongly Agree 41 11.08 11.08 11.08

Somewhat Agree 47 12.70 12.70 23.78




Total 370 100 100

The analysis shows that 241 employees of 370 employees i.e. 65.14% disagree that the

transport facilities are not good. This indicates that the transport facilities for work process

and the transport bills are not being held good at organization.



Disagree

Frequency 41 47 71 170 41

0

20

40

60

80

100

120

140

160

180

50

14. The medical facilities provided to me are good.


Cumulative %

Strongly Agree 85 22.97 22.97 22.97

Somewhat Agree 126 34.05 34.05 57.03




Total 370 100 100

The above analysis indicate that 211 employees of 370 employees i.e. 57.03% agree with the

medical facilities provided are good, but 151 employees disagree with this factor. This

depicts that the medical facilities provided by organization should be improved so that the

employees get good medical facilities.



Disagree

Frequency 85 126 89 62 8

0

20

40

60

80

100

120

140

51


Frequency Percentage Valid % Cumulative %


Somewhat Agree 26 7.03 7.03 9.46




Total 370 100 100

The above analysis shows that 35employees of 370 employees’ i.e.9.46% agree that the

canteen facilities are good, but 319 employees i.e. 86.21% disagreed with this fact. This

indicates that the organization has to pay attention in improving the canteen facilities like

improving the quality and quantity of food and hygiene of the canteen.



Disagree

Frequency 9 26 51 268 16

0

50

100

150

200

250

300

52



Cumulative %

Strongly Agree 98 26.49 26.49 26.49

Somewhat Agree 160 43.24 43.24 69.73




Total 370 100 100

The above analysis shows that 258 employees of 370 employees i.e. 69.73% agreed that their

unit has bright future in the organization. This indicates that every employee feels the growth

of the organization and the contribution of the department in the organization.



Disagree

Frequency 98 160 46 54 12

0

20

40

60

80

100

120

140

160

180

53



Cumulative %

Strongly Agree 180 48.65 48.65 48.65

Somewhat Agree 127 34.32 34.32 82.97




Total 370 100 100

In the above analysis 307 employees of 370 i.e. 82.97% agree that they are satisfied with

Muri as a work place. This indicates that the organization has provided good work

atmosphere for employees at Muri that shows that the organization high retention rate.


Strongly DisagreeNeither Agreenor Disagree

Frequency 180 127 33 27 3

0

20

40

60

80

100

120

140

160

180

200

54

18. My supervisor keeps me well informed about what is going on in the department.


Cumulative %

Strongly Agree 163 44.05 44.05 44.05

Somewhat Agree 106 28.65 28.65 72.70




Total 370 100 100

In this analysis, 269 employees of 370 employees 72.70% i.e. Agreed that they are well

informed about what is going on in the department. This indicates that the organization has

good information flow from higher authorities to next levels and depicts that the organization

has good organization structure.



Disagree

Frequency 163 106 30 70 1

0

20

40

60

80

100

120

140

160

180

55

19. My supervisor spends adequate time on my development.


Cumulative %

Strongly Agree 119 32.16 32.16 32.16

Somewhat Agree 118 31.89 31.89 64.05




Total 370 100 100

In this analysis 64.05% i.e. 237 employees of 370 employees are agreeing that the senior

spends adequate time on their development. This indicates the organization pays attention to

the individual development in the organization that integrates the overall growth of the

organization.



Disagree

Frequency 119 118 53 68 12

0

20

40

60

80

100

120

140

56

20. My talent / Intelligence is encouraged by my supervisor.


Cumulative %

Strongly Agree 128 34.59 34.59 34.59

Somewhat Agree 101 27.30 27.30 61.89




Total 370 100 100

This analysis shows that around 61.89% of employees i.e. 229 employees of 370 employees

agree that their talent is encouraged. This shows that work culture in the organization is

healthy and every individual is encouraged in displaying their skills.



Disagree

Frequency 128 101 52 80 9

0

20

40

60

80

100

120

140

57

21. My supervisor provides me adequate information to do the work.


Cumulative %

Strongly Agree 149 40.27 40.27 40.27

Somewhat Agree 113 30.54 30.54 70.81




Total 370 100 100

The above analysis 70.81% i.e. 262 employees agreed that there are provided with the

information to perform their work. This shows that the organization provides employees the

requirements sufficiently to carry out their duties depicting good work culture.



Disagree

Frequency 149 113 47 54 7

0

20

40

60

80

100

120

140

160

58

22. The training programs increase my knowledge and skill.


Cumulative %

Strongly Agree 198 53.51 53.51 53.51

Somewhat Agree 113 30.54 30.54 84.05




Total 370 100 100

In this analysis 84.05% i.e. 311 employees agreed that training increases their knowledge and

skills. This depicts that the training skills imparted in the organization are useful and

improves the knowledge of the employees.



Disagree

Frequency 198 113 24 30 5

0

50

100

150

200

250

59



Cumulative %

Strongly Agree 110 29.73 29.73 29.73

Somewhat Agree 124 33.51 33.51 63.24




Total 370 100 100

This analysis shows that 234 employees agreed that there are given timely training. This

indicates that organization takes timely measure in updating the skills of employees as per

requirement which ultimately helps in updating the skills of the organization.



Disagree

Frequency 198 113 24 30 5

0

50

100

150

200

250

60



Cumulative %

Strongly Agree 148 40 40 40

Somewhat Agree 99 26.76 26.76 66.76




Total 370 100 100


full cooperation from other departments. This indicates that the organization has good inter

department relationships that work collectively for the growth of the organization.



Disagree

Frequency 148 99 45 73 5

0

20

40

60

80

100

120

140

160

61

25. My department recognizes high achievers.


Cumulative %

Strongly Agree 105 28.38 28.38 28.38

Somewhat Agree 75 20.27 20.27 48.65




Total 370 100 100

This analysis shows that 180 employees of 370 employees i.e. 48.65% agreed that they are

recognizes high achievers by the department but 186 employees’ i.e. 50.27%, does not fell

connected with this statement.



Disagree

Frequency 105 75 59 127 4

0

20

40

60

80

100

120

140

62

26. I feel that my job contributes to achievement of my department.


Cumulative %

Strongly Agree 250 67.57 67.57 67.57

Somewhat Agree 76 20.54 20.54 88.11




Total 370 100 100

This analysis indicates that 326 employees of 370 employees in the organization i.e. 95.95%

are agreeing that the job contributes to the achievement of target of my department. This

depicts that employees of organization realize the importance of job in the organization and

their role in the development of organization.



Disagree

Frequency 250 76 29 13 2

0

50

100

150

200

250

300

63



Cumulative %

Strongly Agree 300 81.08 81.08 81.08

Somewhat Agree 60 16.22 16.22 97.30


Strongly Disagree


Total 370 100 100

In these analysis 360 employees i.e. 97.30% of employees of the organization agree that they

are satisfied with the co-worker cooperation. This indicates that the organization has healthy

work atmosphere and good employee relationships.



Disagree


0

50

100

150

200

250

300

350

64

28. I get appreciation in my department.


Cumulative %

Strongly Agree 98 26.49 26.49 26.49

Somewhat Agree 115 31.08 31.08 57.57




Total 370 100 100

In the above analysis 213 employees of 370 employees i.e. 57.57% agree they get

appreciation in the department. This indicates that departments in organization identifies the

good performances and gives a timely appraisal that motivates the employees to perform

better.

Strongly AgreeSomewhat

AgreeSomewhatDisagree

StronglyDisagree

Neither Agreenor Disagree

Frequency 98 115 47 100 10

0

20

40

60

80

100

120

140

65



Cumulative %

Strongly Agree 120 32.43 32.43 32.43

Somewhat Agree 121 32.70 32.70 65.14




Total 370 100 100






Disagree

Frequency 120 121 65 64

0

20

40

60

80

100

120

140

66

30. I get clear communication from the Notice Board.


Cumulative %

Strongly Agree 145 39.19 39.19 39.19

Somewhat Agree 120 32.43 32.43 71.62




Total 370 100 100

The above analysis table shows that 265 employees of 3 employees i.e. 71.62 % of the

employees in the organization agree that they get clear information from notice board. This

shows that the organization has good information flow in the organization that helps the

employees in being well informed about what is going in the organization.



Disagree

Frequency 145 120 50 54 1

0

20

40

60

80

100

120

140

160

67

III. Contract Workmen

1. I know my job well and can execute it nicely.


Cumulative %

Strongly Agree 691 98.15 98.15 98.15

Somewhat Agree 3 0.43 0.43 98.58


Strongly Disagree

Neither Agree nor Disagree 3 0.43 0.43 100.00

Total 704 100 100

The above table shows the response of employees regarding the first question and among

704 people 691 people strongly agreed and 3 somewhat agreed with the question (i.e.) 694




representation of data



Disagree

Frequency 691 3 7 3

0

100

200

300

400

500

600

700

800

68

2. The Infrastructure provided to me by my contractor enables me to do my job

better.


Cumulative %

Strongly Agree 361 51.28 51.28 51.28

Somewhat Agree 51 7.24 7.24 58.52




Total 704 100 100

In the above table 361 people strongly agreed and 51 somewhat agreed (i.e.) 412employees





Disagree

Frequency 361 51 83 203 6

0

50

100

150

200

250

300

350

400

69

3. I get Material & Equipment’s at the right time & at the right Place.


Cumulative %

Strongly Agree 427 60.65 60.65 60.65

Somewhat Agree 134 19.03 19.03 79.69




Total 704 100 100


79.69 %agreed and (60 somewhat disagreed, 55 strongly disagreed) i.e.16.33 % disagreed.






Disagree

Frequency 427 134 60 55 28

0

50

100

150

200

250

300

350

400

450

70

4. The safety measures in my department are good and are given top priority.


Cumulative %

Strongly Agree 398 56.53 56.53 56.53

Somewhat Agree 127 18.04 18.04 74.57




Total 704 100 100

The analysis indicates that i.e.525 employees among 704 employees agreed that the safety





Disagree

Frequency 398 127 89 79 11

0

50

100

150

200

250

300

350

400

450

71

5. I get on the job training and safety training on regular basis.


Cumulative %

Strongly Agree 302 42.90 42.90 42.90

Somewhat Agree 170 24.15 24.15 67.05




Total 704 100 100


are getting the opportunity to do safety training on the regular basis and on the job training.

This indicates that organization prefers work perfection because it gives the employee a

chance to do what they are good at making the tasks to be performed more professionally and

perfectly.



Disagree

Frequency 302 170 64 166 2

0

50

100

150

200

250

300

350

72

6. Employees of Hindalco, Muri treat me with dignity and respect and we work together

in a team.


Cumulative %

Strongly Agree 539 76.56 76.56 76.56

Somewhat Agree 16 2.27 2.27 78.84




Total 704 100 100

The 555 employees of 704 employees i.e. 78.84% agree that employees of Hindalco, Muri

treat them with dignity and respect so that they work together in a team. This indicates that

the organization pays attention on employee self-respect and prestige.



Disagree

Frequency 539 16 113 23 13

0

100

200

300

400

500

600

73

7. I am communicated on regular basis through my contractor.


Cumulative %

Strongly Agree 497 70.60 70.60 70.60

Somewhat Agree 31 4.40 4.40 75.00




Total 704 100 100

The analysis indicates that 528 employees of 704 employees i.e. 75% agree that they are

communicated by through the contractors on regular basis. This indicates that there are no

communication gaps between employees and the contractors in an organization.



Disagree


0

100

200

300

400

500

600

74



Cumulative %

Strongly Agree 186 26.42 26.42 26.42

Somewhat Agree 173 24.57 24.57 50.99




Total 704 100 100

The analysis shows that 359 employees of 704 employees i.e. 50.99% are agree with the

grievances and complaint handles. This indicate that the organization does pay attention on

the employee grievances, complaint and their satisfaction.



Disagree

Frequency 186 173 82 213 50

0

50

100

150

200

250

75

9. Salary is paid to me on regular basis by my contractor.


Cumulative %

Strongly Agree 373 52.98 52.98 52.98

Somewhat Agree 93 13.21 13.21 66.19




Total 704 100 100


that the salary paid to them by the contractor on the regular basis. This indicates that the

organization keep attention that the salary should reached on time.



Disagree

Frequency 373 93 52 186

0

50

100

150

200

250

300

350

400

76

10. The welfare facilities provided to me are adequate and well maintained.


Cumulative %

Strongly Agree 196 27.84 27.84 27.84

Somewhat Agree 88 12.50 12.50 40.34




Total 704 100 100


welfare facilities provided to the are adequate and well maintained and same 414 employees

of 704 i.e. 58.81% disagree. This indicates that the welfare facilities have to be improvised in

the necessary areas so that employees have better facilities.



Disagree

Frequency 196 88 121 293 6

0

50

100

150

200

250

300

350

77

11. The canteen facilities provided are good and hygiene.


Cumulative %


Somewhat Agree 95 13.49 13.49 18.18




Total 704 100 100

In the above analysis 444 employees of 704 employees i.e. 63.07% are disagreeing that the

canteen facilities provided to them are good and hygiene. This indicates that the canteen

facilities have to be improvised.



Disagree

Frequency 33 95 156 288 132

0

50

100

150

200

250

300

350

78



Cumulative %

Strongly Agree 189 26.85 26.85 26.85

Somewhat Agree 246 34.94 34.94 61.79




Total 704 100 100

The analysis indicates that 435 employees of 704 employees i.e. 61.79% are agreeing that

they have a bright future, but 137 employees disagree with this factor. This indicates that

every employee feels the growth of the organization and the contribution of the department in

the organization.



Disagree

Frequency 189 246 65 72 132

0

50

100

150

200

250

300

79



Cumulative %

Strongly Agree 330 46.88 46.88 46.88

Somewhat Agree 178 25.28 25.28 72.16




Total 704 100 100

The analysis shows that 508 employees of 704 employees i.e. 72.16% agree that they are

satisfied with Muri unit as a place work. This indicates that the organization has provided

good work atmosphere for employees at Muri that shows that the organization high retention

rate.



Disagree

Frequency 330 178 120 60 16

0

50

100

150

200

250

300

350

80

14. My contractor spends adequate time on my development.


Cumulative %

Strongly Agree 245 34.80 34.80 34.80

Somewhat Agree 114 16.19 16.19 50.99




Total 704 100 100

The above analysis indicates that 345 employees of 704 employees i.e. 49% are disagree with

contractors because they don’t spends time on the employee development. This indicates that

the employees are not provided a proper development facilities in the organization.



Disagree

Frequency 245 114 114 231

0

50

100

150

200

250

300

81

15. My contractor provides me adequate information to do the work.


Cumulative %

Strongly Agree 262 37.22 37.22 37.22

Somewhat Agree 173 24.57 24.57 61.79




Total 704 100 100

The above analysis indicates that 435 employees of 704 employees i.e. 61.79% agree with the

adequate information to do the work provided by the contractor, but 266 employees disagree

with this factor. This depicts that the contractor have to improve the communication level.



Disagree

Frequency 262 173 124 142 3

0

50

100

150

200

250

300

82

16. I get appreciation from my contractor, supervisor and permanent employees.


Cumulative %

Strongly Agree 147 20.88 20.88 20.88

Somewhat Agree 73 10.37 10.37 31.25




Total 704 100 100

The above analysis shows that 462 employees of 704 employees’ i.e.65.62% disagree that

they get appreciation from there supervisor or contractor and permanent employees. This

indicates that the negative behavior toward the employees in the organization.



Disagree

Frequency 147 73 104 358 22

0

50

100

150

200

250

300

350

400

83

17. My opinion is taken in to account in my department.


Cumulative %

Strongly Agree 251 35.65 35.65 35.65

Somewhat Agree 137 19.46 19.46 55.11




Total 704 100 100






Disagree

Frequency 251 137 53 228 35

0

50

100

150

200

250

300

84

18. I get Clear communication from the notice board.


Cumulative %

Strongly Agree 163 23.15 23.15 23.15

Somewhat Agree 130 18.47 18.47 41.62




Total 704 100 100

In the above analysis 293 employees of 704 i.e.41.62% agree that they get clear information

from the notice board. This indicates that the organization has adequate communication

bridge for the employees which need improvement.



Disagree

Frequency 163 130 77 152 182

0

20

40

60

80

100

120

140

160

180

200

85

Conclusion

Job Band 12-14 Supervisory Staff

Suggestions / Feedback:

Facilities should be provided for visiting other Hindalco units for training and

experience, to learn about successful implementation in other Hindalco units and

implement them in Muri. Training according to personal preferences/qualification is

not available. Additional training with respect to requirements are not available. No

schedule for supervisor training, HR policy should be explained in training.

Canteen should provide better quality food because food quality in canteen is very

low.

Control room, station should have notice boards which should be updated. Older

supervisors prefer noticeboard as they do not check email that often. The internet

connection is slow too.

Medical facility should be improved. Medical claim facility is not good, claim is only

possible when admitted for more than three days. Doctors are not available always in

OHC, There are no specialists at OHC. It function only as a first aid center not as a

health center. Medical bill reimbursement is also a cause of dissatisfaction because it

takes too many days in settlement.

Transport Facilities can be improved. More kilometers in transport allowance should

be added.

The existing welfare benefits and facilities should be maintained. Recreational

facilities in the club need improvement. Plays and nukkad natak to be included in their

recreational facilities.

Heavy workload with no overtime pay is a quite demotivating, but they will be more

motivated to work overtime if overtime pay is there.

86

Survey Results:

Questions % (Highly Satisfied + Satisfied)

I feel that my job contribute to the achievement of the target of my department.

98.3193

The safety measures in my department are good and employees are safety conscious.

94.9580

The communication meeting in the canteen is useful. 94.9580

The training Programmes increases my knowledge and skill. 92.4370

I get an opportunity to learn and grow in the work place. 91.5966

My senior provides me adequate information to do the work. 91.5966

I am satisfied with the cooperation given to me by my co-worker. 91.5966

I agree that doing job in alternative ways is encouraged in my department.

89.9160

I get appreciation in my department for any good job done. 89.9160

I get an opportunity to do what I am very good at. 89.0756

I am satisfied with Muri unit as a place of work. 89.0756

I am Aware of Hindalco HR policies. 88.2353

My unit has a bright future. 88.2353

I get recognition/appreciation from my department for good performance.

87.3950

My talent / Intelligence is encouraged by my senior. 86.5546

My opinion is taken in to account in department. 85.7143

My senior keeps me well informed about what is going on in the department.

85.7143

The Infrastructure provided to me in my department enables me to do my job better.

84.8739

I get Clear communication from the Notice Boards. 84.8739

I get full cooperation from the other departments. 84.0336

My senior spends adequate time on my development. 83.1933

Appraisal Process in our unit is fair & objective. 78.9916

The medical facilities provided to me through OHC are good. 78.9916

My grievances and complaints are handled in time and to my satisfaction 78.1513

I get Material & Equipment at the right time & at the right Place. 73.1092

The cultural activities are good. 70.5882

The transport facilities are good & timely. 70.5882

I get Timely Training. 70.5882

The welfare facilities provided in my department are adequate and well maintained.

68.9076

The recreational facilities provided in the club are good. 64.7059

The canteen facilities provided are good. 31.9328

Total 2558.8235

Satisfaction Index 82.5426

87

Permanent Workmen


Pay should increase according to present scenario. Promotion policy should be made

more employee friendly. Payment must be work based. Overtime must be given to

motivate the employees.

Training is not according to the workmen's choice. More training is required for

young workmen as they are new to an industrial work environment. Talent should be

promoted in the work place. Training provided should be better and more job related.

Each and every employee should be involved in training. Practical and process job

related training should be given to the well qualified employees.

There is no meaning of cycle allowance as most of the employees have motorcycles.

Transport facility is only available during emergency. Transport allowance should be

increased. Transport bill reimbursement for ambulance and vehicle take days to settle.

Canteen should have facility for cold drinks in summer. Canteen should have

improvement in hygiene. There should be changes in menu, like Non Veg in canteen.

Canteen food especially breakfast should have a more balanced diet with essential

vitamins. Canteen allowance of 50 rupees should be increased to 100 rupees.

Medical bills reimbursed after a long time. Medical facilities not given in time. This

facility is only good for first aid. Family and dependents should be covered under this

facility. No specialist doctors in OHC. Doctors should not be absent without notice.

No information is given about the timing of communication meeting. Shift workmen

have no time to attend communication meeting. Notice board not updated on time.

Notice board should contain notices in both English and Hindi as well. It is

maintained and updated by canteen staff, which should not be the case.

Cultural programs should be held more frequently. Only sweet packets given as

welfare in the whole year. No maintenance of gym in the club. Welfare facilities

should be restarted as before.

Safety equipment are not provided at the right time, e.g. Apron for safety not given.

Safety measures should not take place after the accidents. There is too much

paperwork that has to be done before getting safety equipment, this affects the

production. Quality of safety equipment are not good. Safety Materials and Plant

materials (working materials) should be good quality and branded (ISI marked).

88

Very difficult for complaints to be resolved on time. Complaints and grievance take

time to be resolved completely.

Survey Results:


I am satisfied with the cooperation given to me by my co-worker. 97.2973

I feel that my job contribute to the achievement of the target of my department. 88.1081

The training Programmes increases my knowledge and skill. 84.0541


The safety measures in my department are good. 77.5676

I get an opportunity to do what I am very good at. 73.7838

The Infrastructure provided to me in my department enables me to do my job better. 72.7027

My supervisor keeps me well informed about what is going on in the department. 72.7027

I get Clear communication from the Notice Boards. 71.6216

My supervisor provides me adequate information to do the work. 70.8108

I agree that doing job in alternative ways is encouraged in my department. 70.5405


I get an opportunity to learn and grow in the work place. 69.4595

I get full cooperation from the other departments. 66.7568

My opinion is taken in to account in department. 65.1351

My supervisor spends adequate time on my development. 64.0541

I get Timely Training. 63.2432

My talent / Intelligence is encouraged by my supervisor. 61.8919

I get appreciation in my department. 57.5676

The medical facilities provided to me are good. 57.0270

The communication meeting in the canteen is useful. 56.7568

I get Material & Equipment at the right time & at the right Place. 52.1622

My department Recognizes High achievers. 48.6486

Job promotion in this organization is fair & objective. 47.2973

My grievances and complaints are handled in time and to my satisfaction 45.9459

The cultural activities are good. 40.5405

The recreational facilities provided in community centre and the club are good. 30.5405

The welfare facilities provided in my department are adequate and well maintained. 30.0000

The transport facilities are good & timely. 23.7838

The canteen facilities provided are good. 9.4595

Total 1822.1622


89

Contract Workmen


Payment not in time, payment given is too low, proper payment not given,

contractor keeping some part of the payment, some guys given PF and considered

as permanent contract workmen who even If they take a leave or come after some

days they still are able to keep their job. The non PF guys can be kicked out any

time, don’t get PF, and don’t get proper pay.

Delay in giving uniforms, raincoat, shoes, safety helmets, gloves, some contractors

ask their workmen to pay for it asking them 100 rupees for their shoes etc. Big

contractors already detect the amount systematically from the pay along with PF

etc.

Contract labour of some contractors who eat in the company canteen are made to

wait and only after permanent workmen finish they are let in and don’t get second

serves and also have to pay for their meal. Meals are 12 rupees around and the plate

doesn’t have sufficient rice. Canteen utensils like glass, plate etc. finish after the

permanent workmen have had their food and hence when contract labour come they

tell that because of lack of utensils they can’t serve them food. Canteen itself is run

by a contractor. Some of them have to wash the dirty glasses in order to drink tea.

In the unloading shed in the white area if the trucks come inside the shed then the

workers have to carry the load only a short distance and the work can be done

faster, however bringing the trucks inside the shed is prohibited even though

sometimes they do it. The trucks tires dirty the shed floor which has alumina

hydrate which is white in color so maybe that could be the reason.

Cool drinking water not available at all places and sometimes the labour has to walk

a long distance to have a drink. Toilet facilities are provided however some labour

face issues walking longer distances.

People doing skilled and unskilled jobs both get the same pay. Cleaning the road or

cleaning 100 ft. bauxite tanks, u get paid the same. Climbing the tanks in itself is a

fight among the laborers on who is going to do it. U fall nobody knows u and

supervisor asks who told u to climb so high. Need height allowance? Laborers

doing skilled work get pay of semi-skilled pay.

90

Contract labor having P.F made to do less work whereas the non P.F guys made to

do more and hence these guys get paid less. In the agreement when work is there

the P.F guys are given preference over the non P.F guys but in reality it is not so.

Load/Unload wagon tipper section where earlier there were around 4 guys for a task

now reduced to 2.5. Workload increase and manpower shortage.

Bauxite crusher area heavy dust and sprinklers not provided near the dust area and

only provided during the wagons entry into the plant.

Survey Results:


I know my job well and can execute it nicely. 98.5795

I get Material & Equipment’s at the right time & at the right Place. 79.6875

Employees of Hindalco, Muri treat me with dignity and respect and we work together in a team.

78.8352

I am communicated on regular basis through my contractor. 75.0000

The safety measures in my department are good and are given top priority. 74.5739


I get On the job training and safety training on regular basis. 67.0455

Salary is paid to me on regular basis by my contractor. 66.1932


My contractor provides me adequate information to do the work. 61.7898

The Infrastructure provided to me by my contractor enables me to do my job better. 58.5227

My opinion is taken in to account in my department. 55.1136

My grievances and complaint handled in time and to my satisfaction. 50.9943

My contractor spends adequate time on my development. 50.9943

I get clear communication from the Notice Board. 41.6193

The welfare facilities provided to me are adequate and well maintained. 40.3409

I get appreciation from my contractor, supervisor and permanent employees. 31.2500

The Canteen facilities provided are good and hygiene. 18.1818

1082.6705


91

The overall satisfaction index for supervisory staff is 82.5426%. The satisfaction index for

supervisory cadre has improved since the last survey, however some improvements have to

be made in order to ensure better job involvement and cooperation.

The overall satisfaction index for permanent workmen is 60.7387%. This index has fallen

since the last survey and certain areas like canteen, welfare, recreational and transport need

significant improvements.

The overall satisfaction index for contract workmen is 60.1483%. This index is more or less

the same as the last survey and requires efforts to improve the conditions of the contract

workmen as they form the majority of the workforce and their conditions determine the

productivity of the organization. Certain areas like canteen, welfare etc. require urgent

improvement.

92

Annexure

I. Questionnaire for Supervisory Staff

Employee Satisfaction Survey –Supervisory Staff


a) Strongly agree

b) Somewhat agree

c) Somewhat disagree

d) Strongly disagree

e) Neither agree nor disagree


a) Strongly agree

b) Somewhat agree




3. I get Material & Equipment at the right time & at the right Place.

a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree




93


a) Strongly agree

b) Somewhat agree




6. My grievances and complaints handled in time and to my satisfaction

a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree




8. The recreational facilities provided in the clubs are good.

a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree




94


a) Strongly agree

b) Somewhat agree




11. Appraisal process in our unit is fair & objectives.

a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree




14. I am aware of Hindalco HR policies.

a) Strongly agree

b) Somewhat agree




95

15. The medical facilities provided to me through OHC are good.

a) Strongly agree

b) Somewhat agree





e) Strongly agree

f) Somewhat agree

g) Somewhat disagree

h) Strongly disagree



a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree



e) Neither agree nor disagrees

19. My senior keeps me well informed about what is going on in the department.

a) Strongly agree

b) Somewhat agree




96

20. My senior spends adequate time on my development.

a) Strongly agree

b) Somewhat agree




21. My talent / Intelligence is encouraged by my senior.

a) Strongly agree

b) Somewhat agree




22. My senior provides me adequate information to do the work.

a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree




97


a) Strongly agree

b) Somewhat agree




26. I get recognition/appreciation from my department for good performance.

a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree


d) Strongly disagree.


29. I get appreciation in my department for any good job done.

a) Strongly agree

b) Somewhat agree




98


a) Strongly agree

b) Somewhat agree.





a) Strongly agree

b) Somewhat agree.




II. Questionnaire for Permanent Workmen

Employee Satisfaction Survey – Permanent Workmen


e) Strongly agree

f) Somewhat agree





e) Strongly agree

f) Somewhat agree




99

3. I get Material & Equipment at the right time & at the right Place.

f) Strongly agree

g) Somewhat agree

h) Somewhat disagree

i) Strongly disagree

j) Neither agree nor disagree


e) Strongly agree

f) Somewhat agree





e) Strongly agree

f) Somewhat agree




6. My grievances and complaints handled in time and to my satisfaction

e) Strongly agree

f) Somewhat agree





f) Strongly agree

g) Somewhat agree




100

8. The recreational facilities provided in community center and the clubs are good.

a) Strongly agree

b) Somewhat agree





e) Strongly agree

f) Somewhat agree





e) Strongly agree

f) Somewhat agree




11. Job promotion in this organization are fair & objective.

e) Strongly agree

f) Somewhat agree





e) Strongly agree

f) Somewhat agree




101


f) Strongly agree

g) Somewhat agree




14. The medical facilities provided to me are good.

a) Strongly agree

b) Somewhat agree



e) Neither agrees nor disagree


e) Strongly agree

f) Somewhat agree





e) Strongly agree

f) Somewhat agree





e) Strongly agree

f) Somewhat agree



e) Neither agree nor disagrees

102

18. My supervisor keeps me well informed about what is going on in the department.

e) Strongly agree

f) Somewhat agree




19. My supervisor spends adequate time on my development.

e) Strongly agree

f) Somewhat agree




20. My talent / Intelligence is encouraged by my supervisor.

e) Strongly agree

f) Somewhat agree




21. My supervisor provides me adequate information to do the work.

e) Strongly agree

f) Somewhat agree





e) Strongly agree

f) Somewhat agree




103


e) Strongly agree

f) Somewhat agree





f) Strongly agree

g) Somewhat agree




25. My department recognizes high achievers.

e) Strongly agree

f) Somewhat agree





a) Strongly agree

b) Somewhat agree





f) Strongly agree

g) Somewhat agree


i) Strongly disagree.


104

28. I get appreciation in my department.

f) Strongly agree

g) Somewhat agree


i) Strongly disagree.



a) Strongly agree

b) Somewhat agree.

f) Somewhat disagree

g) Strongly disagree.

h) Neither agree nor disagree


a) Strongly agree

b) Somewhat agree.




III. Questionnaire for Contract Workmen

Employee Satisfaction Survey – Contract Workmen

1. I know my job well and can execute it nicely.

i) Strongly agree

j) Somewhat agree

k) Somewhat disagree

l) Strongly disagree


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2. The Infrastructure provided to me by my contractor enables me to do my job better.

i) Strongly agree

j) Somewhat agree




3. I get Material & Equipment’s at the right time & at the right Place.

k) Strongly agree

l) Somewhat agree

m) Somewhat disagree

n) Strongly disagree

o) Neither agree nor disagree

4. The safety measures in my department are good and are given top priority.

i) Strongly agree

j) Somewhat agree




5. I get on the job training and safety training on regular basis.

i) Strongly agree

j) Somewhat agree




6. Employees of Hindalco, Muri treat me with dignity and respect and we work together in a

team.

i) Strongly agree

j) Somewhat agree




106

7. I am communicated on regular basis through my contractor.

k) Strongly agree

l) Somewhat agree

m) Somewhat disagree

n) Strongly disagree

o) Neither agree nor disagree

8. My grievances and complaint handled in time and to my satisfaction.

e) Strongly agree

f) Somewhat agree




9. Salary is paid to me on regular basis by my contractor.

i) Strongly agree

j) Somewhat agree




10. The welfare facilities provided to me are adequate and well maintained.

i) Strongly agree

j) Somewhat agree




11. The Canteen facilities provided are good and hygiene.

a) Strongly agree

b) Somewhat agree




107


a) Strongly agree

b) Somewhat agree





a) Strongly agree

b) Somewhat agree




14. My contractor spends adequate time on my development.

a) Strongly agree

b) Somewhat agree




15. My contractor provides me adequate information to do the work.

a) Strongly agree

b) Somewhat agree




16. I get appreciation from my contractor, supervisor and permanent employees.

a) Strongly agree

b) Somewhat agree




108

17. My opinion is taken in to account in my department.

a) Strongly agree

b) Somewhat agree




18. I get clear communication from the Notice Board.

a) Strongly agree

b) Somewhat agree




109

Bibliography:

Aditya Birla Management Corporation Pvt. Ltd. (2015). http://www.hindalco.com/muri. Retrieved

from http://www.hindalco.com: http://www.hindalco.com/muri

Heathfield, S. M. (2015).

http://humanresources.about.com/od/employeesurvey1/g/employee_satisfy.htm. Retrieved

from http://humanresources.about.com:

http://humanresources.about.com/od/employeesurvey1/g/employee_satisfy.htm

Education

Employee Satisfaction Survey