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DEAR DIARYResearching the LSE Welcome Week Experience
Eva Jirjahlke, UX Researcher, LSE Library
SESSION OUTLINE
1. The Idea
2. The Research
3. What I learned - or six tips for the UX
team of one
Question: What is important to students during their first week at LSE? How does the Library fit into the overall Welcome Week experience?
Method: Diary Study Ten new students write daily updates about the events they visit and how they feel about them.
SESSION OUTLINE
1. The Idea
2. The Research
3. What I learned - or six tips for the UX
team of one
THE LIBRARY
„“The homesickness really hit me and coupled with the poor eating and lack of sleep, it left me very upset…”
-Undergrad
„“I was worried about what options to take because I didn’t want to take the wrong ones and they be really hard and throw my chances of a 1st out of the window.“
- Undergrad
„“I am putting myself in debt to attend this school and I want to make sure I am getting the best education I can.”
-Postgrad
„“It was very exciting to get my LSE ID - a confirmation that I was truly an LSE student.”
-Undergrad
„“One thing that I still haven’t got used to is the sheer amount that I have to walk in London! I have never done so much walking before in my life!”
-Undergrad
I need to get a first! But everyone here is smarter than me...
What if I don't find any friends?
Hm...how do I select my courses?
I want to get the most out of this week! But there's so much going on.
„“This week has been surreal.”
-Undergrad
SESSION OUTLINE
1. The Idea
2. The Research
3. What I learned - or six tips for the UX team of
one
DON’T TRY TO DO IT ALONE
SH*T HAPPENS
BE PERSISTENT
KEEPING THEM ENGAGED
IT’S NEVER REALLY OVER
TALK, TALK, TALK
LEAVE THE LIBRARY*
LEAVE THE LIBRARY*
*Once in a while…then come back with a fresh perspective.
➤ Leah Buley: The User Experience Team of One: A Research and Design Survival Guide, Rosenfeld Media, Brooklyn, New York 2013. All of the book's diagrams and illustrations are available under CC licence on Flickr: https://www.flickr.com/photos/rosenfeldmedia/albums/72157634469079892
➤ Steve Portigal: Interviewing Users: How to Uncover Compelling Insights, Rosenfeld Media, Brooklyn, New York 2013.
➤ Christena Nippert-Eng: Watching Closely: A Guide to Ethnographic Observation, Oxford University Press, New York 2015.
➤ Cennyd Bowles and James Box: Undercover User Experience Design: Learn how to do great UX work with tiny budgets, no time, and limited support, New Riders, Berkeley 2011.
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