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Contextual enquiry

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Why contextual enquiry is such an important tool for UX designers

Text of Contextual enquiry

Slide 1

Contextual Enquiries & Observations

Kyle Morris

Contextual enquiry

Why use contextual enquiry?

Interviews

Card sorting

Competitor analysis

Usability reviews

Focus groups

Usability testing

Personas

Desk research

Heuristic evaluation

Contextual enquiry

Task analysis

How to do a contextual enquiry

Observer acts as apprentice

User is the Expert

Insight

What is (and isnt) important to the user?

Context

Where will it be used?

Environment

What is the users working environment?

Discovery

Dont just listen, watch!

Accurate

Observing users in their natural

surroundings provides more

accurate results

..

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