Text of Computer application to business ii dell case study
COMPUTER APPLICATION TO BUSINESS 2 PRESENTATION
TEACHER: MUZAMMIL AHMED KHAN
ZOHAIB SHAFIQMIRZA ZAIN UL ABIDIN
AKRAMA SHAKEEBABDUL WAHID
Answer: E-commerce refers to do business transactions through online. It includes buying, selling and exchange of information. Benefits to Dell: E-commerce has increased dell efficiency and effectiveness through which Dell can have face to face interaction with its customers. It has cut down the cost of Dell Pc’s which had given a great boom to its sales. Dell is selling direct to its customers which means that customers exactly tell Dell what they want. It has increased confidence & quality aspects of dell.
Benefits to Consumer: E-commerce has also given good benefits not only to Dell users but overall as well. It saves their time & efforts and face to face interaction build up confidence in them. 24x7 service also facilitates the consumers as well.
Q1: Discuss the benefits of E-commerce to businesses & consumers?
Disintermediation means removal of intermediaries between the producers and consumers. Disintermediaries removes middle person which cuts down the cost through which sales had risen up and face to face interaction with customers help them in to know the customer customization.
Q2: What is disintermediation and how its play important role in Dell
Just In Time was first introduced by Japanese automobile company Toyota. It means all the parts are imported at the time of production which saves over production, over process of inventory. It also saves the warehouses cost of storing finished cost.
Q3: What does mean by Just IN Time and what benefits it’s give to
E-commerce can contribute in many ways in raising customer satisfaction level. Like paper less work & face to face interaction will make customer comfortable. 24x7 eases the customer wealth and also saves time. It gives them more choices than visiting the physically appeared shopping Centre.
Q4: How e-commerce can contribute to customer service
Answer: Disintermediation removes middle person between the producers & consumers through which consumers enjoys the benefits & product becomes cost efficient because of profit or commission of middle person is saved ultimately consumers enjoys it.