Communication behaviour

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  1. 1. Communication Presented by: Kaavya L G. Srinivas K V Rajeev Shruthi Koreth Manjunath Pai
  2. 2. What is communication? Communication is the effective sharing or transfer of facts, opinions or emotions by 2 or more people. Communication is effective when it produces the desired action in the reader. The 3 basic goals of communication are 1. To inform 2. To persuade 3. To mobilize
  3. 3. Effective communication requires competence in 5 different areas Listening Speaking ReadingWriting Non verbal communi cation.
  4. 4. Communication Transmission Skills Writing Speaking Reception Skills Listening Reading
  5. 5. Effective Communication 5 factors Technology Diversity Dispersal & decentralization Time Constraints Legal liability
  6. 6. Technology: Email, voice mail, text message and online chat are some of the means through which technology has pervaded our lives. Diversity: Organizations are employing more diverse people than ever before. Differently abled employees as well as employees belonging to different culture mingle & work together. Dispersal & decentralization: Most global organizations are geographically dispersed today, in order to better manage the scale of operation and achieve greater efficiency.
  7. 7. Time Constraints: Executives are increasingly pressed for time . With time as a premium, communication needs to be more crisp, focused, and precise. Legal liability : As organizations grow more professional, legal issues need to be kept in mind. The written or spoken word is susceptible to misinterpretation.
  8. 8. One-way & Two-Way One-Way Two-Way When no reply is expected or desired. E.g:- A public notice outside a room stating Trespassers prohibited E.g:- Traffic signs Two-way communication is a form of transmission in which both parties involved transmit information.
  9. 9. Channels of communication Spoken Meetings Oral Instructions Discussions Presentations Written Letters Reports Circulars Memoranda Proposals Electronic Email Instant messaging Voice mails Video conferencing
  10. 10. Methods of communication Meetings Presentations Written Messages Public notices on bulletin boards Memoranda Reports Staff bulletins or magazines Electronic messages
  11. 11. Methods of communication Telephonic conversations Communication through computers Communication through local area networks Video conferences Fax Email
  12. 12. Classification on the basis of flow 1. Downward communication: It flows in a downward direction from a higher authority to a lower authority in order to convey routine information, new policies or procedures, to seek clarification, to ask for analysis, feedbacks etc. It takes place in the form of memos,notice,face to face interactions or telephone conversations.
  13. 13. Classification on the basis of flow 2. Upward communication When subordinates send reports to inform their superiors or to present their findings and recommendations, the communication flows upward. In an open culture without too many hierarchical levels, managers are able to create a climate of trust and implement participative decision making which results in considerable upward communication.
  14. 14. Classification on the basis of flow 3. Lateral communication: This form of communication takes place among peer groups or hierarchically equivalent employees. It is necessary to facilitate co-ordination, save time, and bridge the communication gap between various departments. 4. Diagonal communication: It flows in all directions and cuts across functions and levels in an organization. It is quick and efficient and increased use of e-mails encourages diagonal communication.
  15. 15. Types of communication Verbal Non-Verbal Verbal Communication is the process of communication through sending and receiving messages through the use of words. Non-Verbal Communication is the process of communication through sending and receiving wordless messages.
  16. 16. Forms of non verbal communication Facial expression Appearance Eye contact Voice Posture and body Orientation Gestures
  17. 17. Networks of communication Formal network model: There are five types of formal network: Chain Network Y-Network All-Channel Circle Network Wheel Network Informal network model: It is also known as grapevine form of communication and constitute of four forms.
  18. 18. Informal networks It is also known as grapevine. This network is very active in most of organizations. There are four forms of this network: 1. Single strand: It is the way in which most people view the grapevine. It is vertical communication. 2. Gossip: In this type of network one person passes information to all others.
  19. 19. Informal networks 3. Probability: In this type of network each person tells others at random. 4. Cluster: This type of network refers to that flow of information in which some people tell a selected few of others. It is most popular pattern of grapevine communication.
  20. 20. Barriers to communication The Noise Barrier The Feedback Problem The Problem of Media Selection Mental Barriers The problems of Language and Articulation Use of improper words Use of jargons Ambiguity Physical Barriers Personal Barriers Cultural Barriers Interpersonal Barriers
  21. 21. You can have brilliant ideas, but if you cant get them across, your ideas wont get you anywhere. - Lee Iacocca
  22. 22. Thank-you