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A broad-based discussion about change, technology, libraries, and more.
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Special thanks to these inspiring librarians who helped shape this talk:
Pete BrombergJoan Frye WilliamsMichael Stephens
Roy TennantAnne Lipow
Michael CaseyJenny Levine
Marshall ShoreKathryn Greenhill
… and many more!
Evergreen support & development company
http://esilibrary.com
what did I just do?
Blog?Facebook?
Social bookmarking?Podcast?Twitter?
Screencast?Youtube?
Text messaging?Webinar?
Space shuttle?
“speak with a human voice”
-- Michael Stephens
kill the jargon
With the aim of improving our service and our efficiency, the circulation area at the Main Library will be remodeled for better patron accessibility and oriented toward increased self-checkout options. To this end we’re adding two more self-checkout stations, for a total of four. … We’ll have the same number of circulation clerks …
find your technology sweet spot
crisis as opportunity
“it’s more fun to rethink than to retrench” – Joan Frye Williams
1981: UCB launches online Melvyl
1978: AACR2
http://www.flickr.com/photos/michaelsphotos/858451052/
http://gathernodust.blogspot.com/2007/07/doing-it-without-dewey-perry-branch.html
reconsider workflows
http://www.geekologie.com/2007/06/24-week/
the staff-public balance
1890s: “The Fiction Question”
the two-book system
deputize your informal leaders
“Perceptions of librarians are highly related to
support.”
-- OCLC, From Awareness to Funding
deploy “embeds”
defy conventional wisdom
“Interestingly, there has also been a massive increase in patronage from males aged between 18 and 35.” – Bibliothekia Blog
http://flickr.com/photos/yarmando/236030044/sizes/o/
banish “no”
http://www.flickr.com/photos/travelinlibrarian/1924719853/sizes/l/
accentuate the positive
make the mundane fun
# Description Price Total=== =========== ===== ===== 1 [Name of CD] $14.00 $14.00 Sub Total $14.00 Shipping $2.25 Grand Total $16.25
Your CD has been gently taken from our CD Baby shelves with
sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CD and
polished it to make sure it was in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the
finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!"
to your package, on its way to you, in our private CD Baby jet on this day, Thursday, November 15th. …
make it easier for everyone
remove barriers
rethink services
make plain technologies beautiful
join communities
Remember this slide?
1981: UCB launches online Melvyl
http://flickr.com/photos/tracy_the_astonishing/
Evergreen support & development company
http://esilibrary.com
PINES fixes the problem, or assigns an internal owner to fix the problem
Working with the PINES help desk, PINES staff determine that the problem is a small bug that needs to go to Equinox.
PINES will communicate back to the library the expected time for resolution.
The PINES staff determine (through discussion with Equinox) that this is a larger development issue and will go to Emily Almond, PINES project manager, for prioritization. She then communicates directly with the library reporting the issue.
Emily will ensure that the PINES Evergreen development roadmap is kept updated and maintained on the PINES page for all to see.
Together, Equinox and PINES also interact with the larger Evergreen community—hundreds of libraries of all types worldwide.
Many times, libraries experience the same challenges. Open source means we can share problems and solutions.
Karen G. SchneiderCommunity Librarian
Twitter: kgsFriendfeed: kgsDelicious: kgs
Skype: freerangelib
