Welingkar’s Distance Learning Division

Business to Business E-Commerce

We Learn – A Continuous Learning Forum

Scalability problems

Web and Authentication Servers

Transaction Servers

LAN

LAN

Database Servers

E-business site

Multitiered Architecture

InternetInternetClient

Three Requirements to be Met by e-Business Users and customers can count

on being able to access any webservices from anywhere , any time, regarding of the load at the website and the network.

Services are provided with quality

Servers should be able to provide services to all potential customers whose number is fast growing and unknown for a company.

Quality of web services represented by availability and fast –response times, should be achieved with an IT Infrastructure that minimises cost.

Availability

Scalability

Cost-effectiveness

Should Provide information based Services to Customers

e-business

Reference Model for e-Business Planning

Business Model

Functional Model

Customer Model

Resource Model

Characteristics of Business

Navigational structure of the site

Patterns of customer Behaviour

Site Architecture and Service Demands

Technological View

Business view

External Metrics

Internal Metrics

Five Determinants of e-loyaltyQuality support system

On-time delivery

Compelling product Presentations

Convenient and reasonably priced transportation costs

Trustworthy privacy policies with respect to customers’ identity and purchases

Deter-minants of E-loyalty

Universal or server-Based unified Messaging

Telephony Server Voice mail, faxes and

E-mail

E- mail Server

Integrated or Client Based Message

Telephony Server Voice mail, faxes and e-mail

Client

E- mail Servere-mail messages

Basic Principles of Effectiveness

Basic principle of Effectiveness

Took the lead on Customers expectations

Operated in a dailyPlanning model

Reached out to new Markets by filling a gap

Get to market quickly

Anticipated or reachedIn a flash to market Changes

Guidelines of Efficiency

Guideliness ofEfficiency

Long RangePlanning

Sound Process Management

IntegratedInformation

Systems

Deep businessknowledge

Ping/Pong

Fire wall

Pong

Pong

Pong

Pong

PongPong

Ping

Ping

Ping

Ping

PingPing

e-Enterprise

1995 1997 1999 2000

e - ce - b

e - e

Brochure

ware

Business

Impact

e - b – Electronic Business

e – c – Electronic Commerce

e- e – Electronic Enterprise

Digital Nervous System-Enabled Value chain

R & D Engi-nearing

Market-ing

CustomersupportSales

Logistics

& Distribution

Internet Enabled by a Digital Nervous System

Business Internet link to Business Partners

Orignal Business ‘Intranet’ enabled by a digital nervous system

Business Internet linked to customers

Impact Found in Info-Intensive Industries

Clearing Bank Finance Insurance, Media education

Tourism Health Care

Retail Manufacturing Distribution

Petroleum Agriculture

Local Trades

Core Offering

Physical

Digital Mass ProducedValue Creation

Customer dialogue

The Essential Elements of an Electronic Business

Supplier

Financial Institution

Network

Shop front Settlement Catalog Fulfilment

Customer

Note:- Some trust and securities have to be established – not shown

(intangible attributes)

Road Map to an Electronic Business Architecture

Stage 5

Stage 1 Stage 4

Stage 2 Stage 3

Business to E-Business Transformation

Transform Core business Process

Business Intelligence ERP

E-mail Messaging and Collaboration e-commerce web applications.

Customer relationship Billing and Payments supply chain

Supply Chain Management

Customer Relationship Management

Knowledge Management

E-commerce

Leverage Knowledge and Information

Solve business problems, Build e-business applications.

Run a scalable available infrastructure

Links customers and partners

Use existing IT Infrastructure