ASSERTIVENESS

Prepared By-Chirag SolankiWasim KazmiMacklinbrett VeigasMayur Veer(SE MECH-B)

WHAT IS ASSERTIVENESS?•Assertiveness is about self

confidence which means having a positive attitude towards yourself and others.

• Assertiveness is form of behavior characterized by a confident declaration or affirmation of a statement without need of proof; this affirms the person's rights or point of view without either aggressively threatening the rights of another (assuming a position of dominance) or submissively permitting another to ignore or deny one's rights or point of view.[1]

Ten Points about Assertive Behaviours

1-It depends on expressing yourself2-Showing respects to others rights3-Being honest4-Indirect and certain 5-Mutual equilibrim and benefit is

important in a relationship6-It is expressing emotions, rights,

realities, thoughts and boundaries by words

7-Using non-verbal comminication for sending the message

8-It is not universal, it depends on the position and the individual

9-It is getting social responsibility10-It is not the nature of the

hunamkind, it can be learned

Being Assertive

1-Being assertive is focusing on your goal2-Being assertive is being self-aware3-Being assertive is being true to yourself4-Being assertive is building self esteem5-Being assertive is nurturing yourself.

TYPES OF ASSERTIVENESS

Negative attitude and passive behaviour

• Lack of self confidence and low self esteem• Lack of self respect• Self putdowns• Negative feelings and thoughts about yourself• Feeliings of inferiority compared to others• Like others to be in control of people and

situations• Feel guilty towards others• demotivated

Negative attitude and manipulative behaviour• Lack of self confidence and low self

esteem• Lack of self respect and lack of respect

for others• Mistrustful and suspicious of others’

motives• Negative feelings and thoughts about

self and others• Feel very wary towards others• Dishonest and indirect• Twist what others have said• Undermine others’ self esteem• Depressed and demotivated

Negative attitude and aggressive behaviour• Lack of self confidence and low self

esteem• Lack of respect towards others• Put others down• Feelings of superiority• Like to be in control of people and

situations• Disinterested in others’ thoughts and

feelings• Feel angry towards others and are

quick to blame them• Don’t listen to or ask questions• Dismissive of feedback

Positive attitude and assertive behaviour

•Self confidence and high self esteem

•Respect for self and towards others

•Take responsibility for self•Motivated to do a good job•İnterested in others’ feelings

and thoughts•Ask questions•Honest and direct•Listen to others•Ask others for feedback

SKILLS OF ASSERTIVENESS

a) Broken recordb) Foggingc) Negative assertiond) Negative inquirye) Free informationf) Self disclosureg)Workable compromise

ASSERTIVENESS BY VERBAL AND NONVERBAL COMMUNICATION

“It ain’t what you say, it is the way that you say it”

• Tonation

‘I will phone you’ – It will be me not any other person‘I will phone you’ – I will not forget!‘I will phone you’ – I will not write or visit.‘I will phone you’ – It will be you,not any other

person.

• Faces and the looks• Eye signal• Body image• Personal space• The gesture

ASSERTIVENESS IN CULTURES•ASIAN Low degree of individualism ,

nonassertive.• EUROPEAN,AMERICAN High degree of individualism ,

assertive.

HUMAN ASSERTIVE RIGHTS

• The right to express sexuality

• The right to have needs and desires

• The right to have information

• The right to have goods or services which have been paid

• The right to be independent and to be left alone

• The right to say no• The right to be

treated with respect

• The right to do anything which does not violate the rights of others

• The right to be assertive or non-assertive

• The right to make choices• The right to change • The right to control over

body,time and possesions• The right to express opinions

and beliefs• The right to think well of

oneself• The right to make requests

THE IMPORTANCE OF ASSERTIVENESS IN ORGANISATIONS

Assertiveness• Personal identity• Wages or salary• Satisfaction from

exercising skills• Satisfaction from

helping people• Social environment

Need to dealing with

• Theirselves• The manager to

whom they report• Their colleagues• Their

subordinates• Clients or

customers

ASSERTIVENESS TRAINING IN WORK PLACE

• Body-language awareness leading to work body oriented therapies

• Role-plays and then work in psyhcodrama

• Awareness of other people’s perceptions and so work in sensitivity groups and encounter

• Looking at situations in the past where one was, or was not assertive and hence traditional psychoteraphy

Techniques in Assertiveness Training:

• Verbal communication• Non-verbal communication• Anxiety reduction and control • Anger reduction and control, and

redirection of this energy• Increase in self esteem• Awareness of self and others in

interpersonnal situations• Awareness of social and cultural rules of

behaviour

Ackowledgement-

•Google•Wikipedia•Communication Skills by Oxford

Publications