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The challenge was to create an interactive technique for the American Museum of Natural History. This project was done in a consumer behavior class during the Spring semester of 2010.
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AMERICAN MUSEUM NATURAL HISTORYOF
AMNH OVERVEIWFOUNDED IN 1869 AND LOCATED ON THE UPPER WEST SIDE OF
MANHATTAN IN NEW YORK
5 FLOORS, 25 INTERCONNECTED BUILDINGS AND HOUSING 46 EXHITION HALLS
SCIENTIFIC COLLECTIONS THAT SERVE AS A GUIDE TO THE ENTIRE PLANET AND PRESENT A PANORAMA OF THE WORLD’ S CULTURE
BEST KNOWN FOR ITS HABITAT DIORAMAS OF AFRICAN,ASIAN, AND NORTH AMERICAN MAMALS, FULL SIZE MODEL OF BLUE WHALE, 62 FOOT HAIDA CARVED AND PAINTED WAR CANOE, 31 TON PIECE OF CAPE YORK METORITE, AND THE STAR OF INDIA
REAL LIFE EXPERIENCE
COMPETITION
Meet Gisel Mother of two; daughters Chelsea & Christina, ages 4 & 8 Age 36Household Income: $40,000Resides in Brooklyn Interests/Lifestyle•Reading•Smartphone user •Stay at home mom •Bringing daughters to dance & art class•Active lifestyle •Early Adopter
AMNH can offer•Educational application for children•Recreational/educational activity •Exhibits based on interests
• The Butterfly Conservatory• Mystery at the Museum: An
Accomplice Adventure•Science and Nature program
• Innovative program, offering weekday classes during the school year, is designed to educate children ages 2 through 12 and their parents about the wonders of the Museum
•Foursquare discounts
Meet Peter Age 19 Resides in NYC Student at FordhamBaseball player Household Income: $80,000Interests/Lifestyle:•Sports•Electronic music •Mathematics •Enjoys hanging with friends and attending sporting events
What can AMNH offer? •Upgraded App •Foursquare check-in specials & prizes
• Get tips from friends• Half off exhibits • Alerts when an event of his
interest is coming soon •Exhibits
• Baseball as America • One Step Beyond with Chromeo
• Drinks and live DJ set with visual effects
Meet Jessica Age: 28 Artist/TeacherResides in Queens Household Income: $40,000Interests/Lifestyle •Exercising •Smartphone user•Painting/Drawing•Reading•Foodie•Activist
What AMNH has to offer:•Upgrade App
• Exhibit schedule• Tickets• News• Exploration tool
•Foursquare • Share tips with her friends • Upload pictures• Get discounts/prizes
•Exhibits • Body and Spirit: Tibetan Medical
Paintings • Annual IRIS Lecture • Rooftop Farming: The new
frontier
Meet Felix & MariaAge: 30Café owners Resides in Spain Household Income: 60,000 EuroInterests/Lifestyle•Traveling •Music •Latest technology •Independent Films
What AMNH has to offer?•A main tourist attraction in NYC•Foursquare
• Helps to make itinerary • Discounts• Tips for tourists
•App • East to navigate
museum• Rent iphone in museum• Exhibit schedule• Purchase tickets
•Standard museum exhibits•Special Exhibits
• From east to west on 155th street • Walking tour
• Lunchtime Spring bird walks
• Island beats: Festival of Oceania
• IMAX : journey to a prehistoric world
CONSUMER FEEDBACK
Pros Appreciative Enthusiastic Variety Excited
Cons Pricey Lacks interactive displays Lacks customer interaction Needs more recognition on the internet
GOAL
Increase brand loyalty and twitter followers by taking advantage of the foursquare application
MESSAGE
At The American Museum of Natural History there is something for everyone
FOURSQAURE DEMOGRAPHICS
Location-based social networking website based on software for mobile devices.
Allows users to bookmark information about venues that they want to visit and surfacing relevant suggestions about nearby venues
Over 8 mill ion users worldwide, adding around 35,000 new users each day
Over 2.5 mil l ion check-ins per day, with over half a bil l ion check-ins in 2010
Specials- mobile coupons, prizes, discounts
Foursquare Specials- Attract new customers• Newbie Special
Rewards users on the first time visiting a venue. • First time at The Museum Shop? Take 25% off any item
in the store!• First time at #AMNH? Tweet about it and rent an
iTouch with the AMNH app at no cost, to help you navigate around the museum!
• Friends Special Rewards groups of friends who come as a group to your business. Come with 4 friends and get 20% off admission to the Journey to the Stars exhibition!
• Swarm Special Rewards large numbers of foursquare users for visiting your business. If 20 foursquare users are here at once, get a free snack at Café on 4!
Mayor SpecialHelps encourage repeat visitors, and creates a fun game around frequenting the venue. The Mayor gets free admission to ANY exhibit ion!
Loyalty SpecialHelps encourage people to stay loyal to the business and keep them coming back. On your 5 t h t ime visit ing us, pick an item from the shop ($25-$50) and take it home for free!
Foursquare Specials - Reward loyal customers
Specials wil l not only be promoted on the Foursquare app, but also on the AMNH’s Twitter and Facebook page
Free Venue Stats Dashboard
Total daily check-ins over time
Most recent visitors
Most frequent visitors
Gender breakdown of customers
What time of day people check in
Portion of the venue’s foursquare check-ins that are broadcast to Twitter and Facebook
Allows you to optimize Specials overtime based on what drives sales
Staff page available that allows employees to interact directly with customers
New York is home to more than 12 mil l ion people and has over 35 mil l ion annual visitors & commuters
New York’s MTA Subway system has 26 interconnected routes, express l ines and multiple transfer locations. In 2008 average weekday subway ridership was 5.2 mil l ion, while the yearly r idership was 1.6 bi l l ion
NYC buses travel along 208 local routes and 36 express bus routes throughout the 5 boroughs
Exterior Bus advertising constitutes the ult imate mass-reach media
PAID ADVERTISING
SUBWAY & BUS EXTERIOR ADS
Subway $200 - $500/unit/month Minimum purchase of 30-200 advertisements 100 advertisements Approximate cost: $20,0000-$50,000 per month BLM offers free production- i.e., printing- and installation of
subway ad displays
Bus Exterior King, Queen or Tail (i.e., bus side or bus back) $150 -
$600/unit/month Minimum purchase of 25-100 bus advertisements 50 buses $7,500-$30,000 per month
PAID ADVERTISING
RATES- BLUE LINE MEDIA
@AMNH
@AMNH
@AMNH
@AMNH