2013-2014 ASSESSMENT REPORT“Adventures in Assessing Advising”

Melody McMillan

RU ADVISINGCENTER

The mission of Advising Center is to advise and teach students skills that facilitate growth through exploration

as they embark upon their educational careers at RU. We help students navigate the university and make informed decisions while transitioning in to majors.

Advising Center also serves as a resource for advising excellence within the university community.

RU ADVISINGCENTER

1. STUDENT SATISFACTION

2. STUDENT LEARNING OUTCOMES

3. RETENTION & PERSISTENCE TO GRADUATION

4. ADVISOR PRODUCTIVITY

5. RESOURCE TO ADVISING COMMUNITY

• Satisfaction as related to students’ advising experiences after a scheduled advising appointment.

• Satisfaction as related to students’ advising experiences after a meeting with a walk-in advisor.

MEASURED IMMEDIATELY

AFTER EACH ADVISING

EXPERIENCE.

FALL 2013 SPRING 2014

87% HAD A SCHEDULED

APPOINTMENT

13% MET WITH A WALK-IN ADVISOR

76% HAD A SCHEDULEDAPPOINTMENT

24% MET WITH A WALK-IN ADVISOR

Scheduled Appointments

Met with a walk-in advisor

reported they were either “satisfied” or “very satisfied” with their overall experience in Advising Center (fall and spring).

DEMONSTRATE AN

UNDERSTANDING OF

FOUNDATIONS OF KNOWLEDGE

REQUIREMENTS

KNOW THE

COMPONENTS OF A

PERSONAL

EDUCATIONAL PLAN

TO GUIDE YOU TO

GRADUATION

LEARN APPROPRIATE

UNIVERSITY POLICIES TO

FACILITATE ACADEMIC

PROGRESSION

CHOOSE A MAJOR PRIOR TO

COMPLETION OF YOUR

FRESHMAN YEAR OR BY THE END

OF YOUR FIRST SEMESTER

DEMONSTRATE

AWARENESS OF

CAMPUS

RESOURCES

1. PRE-APPOINTMENT SURVEY

2. FOLLOW UP SURVEY

3. APPOINTMENT TRACKING

4. POLICY COMPLIANCE

– MANUALLY

– WITH HELP FROM BW

“CHECK-IN” SURVEY COMPLETERS:

• THE MAJORITY OF STUDENTS INDICATED

THAT THEY WERE PROMPTED TO COME TO

ADVISING CENTER BY

– AN EMAIL FROM THEIR ADVISOR

– THEIR PEER COACH

– “OTHER”

• THE MAJORITY OF STUDENTS FELT THAT

CAREER SERVICES AND/OR FINANCIAL

AID COULD HELP THEM PROGRESS

TOWARD GRADUATION AND BEYOND IF

THEY VISITED THOSE OFFICES.

• THE MAJORITY OF STUDENTS SAID THAT

STUDENTS MUST EARN A CUMULATIVE

GPA OF 2.5 OR 3.0 IN ORDER TO BE

CONSIDERED IN “GOOD ACADEMIC

STANDING.”

“FOLLOW-UP” SURVEY COMPLETERS:

AFTER MEETING WITH AN ADVISOR…

• STUDENTS DEMONSTRATED A BETTER

UNDERSTANDING OF HOW CLOSE THEY

WERE TO COMPLETING THE FOK REQUIREMENTS.

• MOST STUDENTS EXPRESSED THAT THEY

PLANNED TO VISIT LEARNING ASSISTANCE

AND/OR THEIR PROFESSORS’ OFFICE

HOURS.

• STUDENTS DEMONSTRATED KNOWLEDGE

THAT THEIR ADVISOR AND/OR THE

CATALOG COULD HELP THEM FIND OUT IF

A CLASS WOULD BE OFFERED IN A FUTURE

SEMESTER.

POLICY UNDERSTANDING AND

COMPLIANCE…

• HOW MANY STUDENTS SCHEDULED

AN APPOINTMENT DURING A

PRIORITY REGISTRATION PERIOD

EACH SEMESTER?

• HOW MANY STUDENTS ARE IN

COMPLIANCE WITH THE

DEVELOPMENTAL COURSE POLICY?

• HOW MANY ELIGIBLE STUDENTS

FILED REPEAT OPTIONS?

• HOW MANY STUDENTS CHANGED

THEIR MAJOR?

CHANGE OF MAJOR

71% of Advising Center students in fall 2013 who were eligible to declare had declared a major by the end of spring 2014.

FALL to SPRINGFALL to

FALL

59.6% OF NON-RETURNERS HAD

A HOLD PREVENTING THEM FROMREGISTERING.

43% OF NON-RETURNERS HAD

FINANCIAL HOLDS

5% WERE ACADEMICALLY

INELIGIBLE TO RETURN

5% WERE HAD DECLARED A

MAJOR OUTSIDE OF UVS

Academic SUCCESSHOW MANY STUDENTS ON WARNING/PROBATION/SUSPENSION?

HOW MANY STUDENTS MOVED FROM POOR ACADEMIC

STANDING TO GOOD ACADEMIC STANDING?

By end of Fall By end of Spring

(N=20) (N=22)

Movement toward graduationHOW MANY FRESHMEN/SOPHOMORES/JUNIORS/SENIORS?

Start of Fall Start of Spring• 776 FRESHMEN

• 170 SOPHOMORES

• 53 JUNIORS

• 16 SENIORS

• 515 FRESHMEN

• 168 SOPHOMORES

• 29 JUNIORS

• 10 SENIORS

# STUDENTS

Fall 2013: advisors saw 1,023 students during the 10 weeks surrounding priority registration.

Spring 2014: advisors saw 593 students during the 9 weeks surrounding priority registration.

PREP TIMEAverage # student records prepped*: 4.7

Average # minutes spent prepping each record*: 8.0

Average total time spent prepping student records*: 37.6 minutes

E-TIMEAverage # emails received from students*: 4.4

Average # emails sent to advisees*: 6.4

Average # minutes composing student emails*: 5 minutes

Average total time spent emailing students*: 32 minutes

1. CERTIFIED MASTER ADVISORSAs of 7/9/2014, there were 87 certified Master Advisors and 3 certified Senior Master Advisors who were employed at NKU.

2. MASTER ADVISOR ATTENDANCE• 14 Master Advisor events offered in fall 2013.

• 14 Master Advisor events offered in spring 2014.

• 84 unique individuals attended at least one Master Advisor event in 2013-2014 academic year.

• On average, 18 individual attended each Master Advisor event in fall 2013 and spring 2014. At no time were there fewer than 8 individuals at any Master Advisor event.

Because this was the first year of assessment, the 2013-14 results serve primarily as a benchmark for continued assessment.

• More data collection

• More infographics

• More improvement