Maximizing Performance Through Effective HiringJonathan Bergman | Hire Well Now

The RIGHT employees can make you a lot

of MONEY!

The Good News:

The WRONG employees will cost you a LOT OF MONEY!

The Bad News:

The Truth:We aren’t real good at picking

the BEST from the REST!

•Produces High Turnover•Causes Hiring Mistakes•Lowers Retention •Leads to poorly trained staff

Ineffective Hiring

_______ How many?

X $7000.00 (Average cost of a failed hire when including wages paid, cost to recruit, hire, train and Start Up) = A. _________________

Cost of Turnover

_______ How many?

X $21000.00 (Dept. of Labor says a dishonest employee can cost 3 TIMES a typical hire via absenteeism, theft, fraud and poor performance) = B. _________________

Cost of Bad Hires

Cost of Low Retention ___________ Difference in sales/units

x $ Average commission/unitX ________ Estimated number of employees leaving within the first 4 months of employment

= C. $ __________

(Commission lost per year based on retention issues caused by hiring reps that do not FIT the position, team or culture of the company.

_______ # of days stores are open/year?X _______ # of doors you ownX $100.00 The amount of profit dollars lost per day / per store due to poor performance of front line associates and managers.

= D. $_________________

Cost of Incompetence

Where did the profit go?

A + B + C + D =

_______________

Do a better job hiring!

But HOW?

What’s the FIX?

• INVENTORY your TALENT

• Create BENCHMARKS• Make it EASY to apply• PRE-SCREEN

Candidates• Interview for FIT• On-Board for

SUCCESS• Train by TRAITS• Manage by

STRENGTHS• Engage to RETAIN

Hiring Process

• How can you hire effectively when you don’t know what you have?

• Use a Strength / Character Trait Assessment

• Review individual performance and create categories or TIERS of Competency

• Determine team needs before you hire

INVENTORY your talent

• Determine what makes your best people TIC based on common traits and performance.

• Let the benchmarks put your people in the right seats of your bus.

• Set benchmarks to HIRE BETTER than your BEST

BENCHMARK by position

• Attract applicants• On Line applications

systems and tracking• Recruiting Services• Actively Recruiting• Social Media Recruiting

Make it EASY to Apply

• Make it hard to get hired!• Phone Interview• Use CHARACTER

assessments for a Character interview

• Reference / Past Employment Checks

• Background Checks • Drug Screening• Skill Assessments

PRE-SCREEN applicants

Applicants who show up to work LATE, LIE to your customers and STEAL from you won’t help you

•51%* of information on resumes is EXAGGERATED•The risk of not running background checks could be as much as a MILLION DOLLARS* due to NEGLIGENT HIRING*•38 – 50% of Worker’s Comp claims are related to substance abuse•S.A.’s incur 300% more* medical costs, are 2.5 X more* likely absent 8 or more times per year, are 1/3 less productive and have 140% higher* turnover rates•High School Diploma’s do not guarantee basic skills competency

*Sources: CareerBuilder, SHRM, Dept. of Labor Statistics

The Truth

• Use assessments to determine position, team and culture FIT.

• Interview based on position and team needs.

• Audition / try out for the job

• Applicant must WIN the job.

Interview for FIT

• Set expectations for EXCELLENCE on day one

• Imprint SUCCESS on your new hire

• Use Electronic Systems to on board associates correctly, legally and thoroughly

• TRAINING & DEVELOPMENT plan

On Board for SUCCESS

Employee Training and coaching is critical to customer satisfaction and employee success.

•Reduces employee Turn Over by 32%*•INCREASES profit margin by 24%*•INCREASES productivity by 17-21%*

*Source: SHRM & American Society of Training and Development

Train & Coach by TRAITS

Employee engagement is critical for increased employee retention.

Engaged employees:

•Are 18%* more productive•Generate 22%* more profits•51% lower Turnover

*Source. Data from Gallup Q12 study of over 17 millionemployees and their employers over 30 years.

Engage to Retain

Strength based leadership generates:

•20%* more yearly profits•15%* more sales from front line and recovery teams•24% fewer absences- BECAUSE THEY LIKE THEIR JOB!

* Source: Gallup Q12 Study

Manage by STRENGTHS

Profit-Maker Agenda:

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“When the RIGHT people, do the RIGHT things, amazing RESULTS follow!”

Jonathan Bergman

CEO | Hire Well Now

•Online Application Systems•Online Character, Behavioral and Skill Surveys•Position Benchmarking•Competitive Background Checks•Simplified Drug Screening•Online Human Resource Management Systems•Electronic I9 Forms•HR Process Consulting•Payroll Services

GOOD HIRING shouldn’t be a lucky roll of the dice!

We deliver the keys to SUCCESS!

• SELLING VALUE in Wireless Front Line Sales Training

• BEAT YOUR BEST™ Store Manager Training

• DISTRICT MANAGER Training & Development

• Leadership & Regional Management Training

• Profit Summit – “Making money in Wireless”