2010 Online tutoring options

Online Tutoring OptionsOnline Tutoring OptionsWCET Conference WCET Conference

November 12, 2010November 12, 2010

9:30am – 10:45am9:30am – 10:45am

Carolyn Rogers, CTDLCCarolyn Rogers, CTDLC

Anna Bendo, George Steele, OLNAnna Bendo, George Steele, OLN

AgendaAgenda

Overview of online tutoring optionsOverview of online tutoring options Build your ownBuild your own Outsource your serviceOutsource your service Create or join a collaborationCreate or join a collaboration

QuestionsQuestions

Online Tutoring: Do It YourselfOnline Tutoring: Do It Yourself

North Dakota State University:North Dakota State University: Synchronous TutoringSynchronous Tutoring

•Request session by phone Request session by phone or emailor email•Multiple subjects availableMultiple subjects available•100-200 Level Courses100-200 Level Courses•VOIP emphasized, VOIP emphasized, encouragedencouraged


Houston Community College System’sHouston Community College System’sOnline Tutoring ProgramOnline Tutoring Program

•Asynchronous Document Submission ProcessAsynchronous Document Submission Process•Using their own tutorsUsing their own tutors•AskOnline does have some Synchronous CapabilitiesAskOnline does have some Synchronous Capabilities

http://hccs.askonline.net/


Central Piedmont CCCentral Piedmont CC•Tutoring via BlackboardTutoring via Blackboard

http://www.blackboard.comhttp://www.cpcc.edu/academic_learning/online-tutoring

File share and online chat, tutorials and resourcesFile share and online chat, tutorials and resources Math and writing tutoringMath and writing tutoring Appointment by request Appointment by request Sessions available daytime, M-ThSessions available daytime, M-Th


•Basic WebpageBasic Webpage

•AsynchronousAsynchronous

•Email and phoneEmail and phone

•Math, ESL, andMath, ESL, andAccountingAccounting

Online Writing LabsOnline Writing Labs

Email Based Service for Online Students

Email Based Service for All Students

100% Synchronous Service via Adobe 100% Synchronous Service via Adobe ConnectConnect

100% Asynchronous Website- one school100% Asynchronous Website- one school

100% Asynchronous Website- several 100% Asynchronous Website- several schoolsschools

Outsourcing your serviceOutsourcing your service

AdvantagesAdvantages No strain on staff in terms of resources or No strain on staff in terms of resources or

personnelpersonnel Support is handled by an outside source and Support is handled by an outside source and

no need to have specialized IT staffno need to have specialized IT staff No time needed to set upNo time needed to set up Typically have an extended schedule and Typically have an extended schedule and

number of subjects offered is higher than one number of subjects offered is higher than one single institution can providesingle institution can provide

Outsourcing your serviceOutsourcing your service

DisadvantagesDisadvantages No control over rising costs, hours offered, No control over rising costs, hours offered,

subjects offered, or tutors hiredsubjects offered, or tutors hired Politically sensitive if you are hiring tutors Politically sensitive if you are hiring tutors

from out of state or overseasfrom out of state or overseas Can’t customize as easily to the needs of your Can’t customize as easily to the needs of your

institution or students – without additional institution or students – without additional costscosts

Outsourcing your service: OptionsOutsourcing your service: Options

Smarthinking: Smarthinking: www.smarthinking.orgwww.smarthinking.org

NetTutor: NetTutor: www.nettutor.comwww.nettutor.com

Others?Others?

AskOnline: AskOnline: www.askonline.netwww.askonline.net

Tutor.com: Tutor.com: www.tutor.comwww.tutor.com

Ohio Learning Network exampleOhio Learning Network example

OLN began helping Ohio institutions employ e-OLN began helping Ohio institutions employ e-tutoring services in 2003tutoring services in 2003

Smarthinking was a successful partner, with OLN Smarthinking was a successful partner, with OLN subsidies, in helping Ohio institutions afford its subsidies, in helping Ohio institutions afford its servicesservices

OLN subsidized the purchase of Smarthinking OLN subsidized the purchase of Smarthinking through a collective purchase that saved through a collective purchase that saved institutions $7 per hour. institutions $7 per hour.

Cost was $27 per hour; institutions paid $20 per Cost was $27 per hour; institutions paid $20 per hourhour

Ohio Learning Network exampleOhio Learning Network example

Pilot started April 2003 with 9 Pilot started April 2003 with 9 institutionsinstitutions

2008-09 contract included 25 2008-09 contract included 25 institutions institutions

Smarthinking usage showed a need for Smarthinking usage showed a need for online tutoring servicesonline tutoring services

Difficult to scale due to increasing prices Difficult to scale due to increasing prices and decreasing subsidiesand decreasing subsidies

Create or Join a Create or Join a CollaborationCollaboration

Connecticut Distance Connecticut Distance Learning ConsortiumLearning Consortium

eTutoring.orgeTutoring.org

About UsAbout Us

CTDLC’s eTutoring ProgramCTDLC’s eTutoring Program Started in Fall 2001Started in Fall 2001 Funded by a Grant from the Davis Education Funded by a Grant from the Davis Education

FoundationFoundation

eTutoring Collaborations eTutoring Collaborations

Total = 12 states

eTutoring Partner InstitutionseTutoring Partner Institutions

Total = 94Institutions

Cost SavingsCost Savings Utilize Existing ResourcesUtilize Existing Resources Share ResourcesShare Resources Build it TOGETHER, Own it TOGETHERBuild it TOGETHER, Own it TOGETHER Flexibility in DesignFlexibility in Design The Strength and Size of the group makes The Strength and Size of the group makes

more things possiblemore things possible

The Collaborative Effort The Collaborative Effort

Why CollaborateWhy Collaborate

““eTutoring represents the enormous value gained from eTutoring represents the enormous value gained from collaboration. The network of talent made available collaboration. The network of talent made available through the pooling of resources of the participating two through the pooling of resources of the participating two and four-year schools is hugely superior to whatever any and four-year schools is hugely superior to whatever any individual institution may possess. Moreover, the individual institution may possess. Moreover, the ongoing sharing of ideas and resources contributes to ongoing sharing of ideas and resources contributes to even greater benefits. What you have done is create a even greater benefits. What you have done is create a forum for the sharing of new ideas in teaching and forum for the sharing of new ideas in teaching and learning and, remarkably, a platform for the realization learning and, remarkably, a platform for the realization and testing of these ideas.” and testing of these ideas.”

Greg Fallon, Assistant Dean for Learning Resources, Greg Fallon, Assistant Dean for Learning Resources,

Passaic County Community CollegePassaic County Community College

eTutoring.orgeTutoring.org

A Collaborative, Aggregated Service:A Collaborative, Aggregated Service: Institutions join for a fee, based on usageInstitutions join for a fee, based on usage

Tutors provided by each institutionTutors provided by each institution

Tutoring hours are combined into one scheduleTutoring hours are combined into one schedule

Students at each institution access all tutors on this Students at each institution access all tutors on this one scheduleone schedule

eTutoring ServiceseTutoring Services

Online Tutoring Services Offered:Online Tutoring Services Offered: Synchronous Student-Tutor SessionsSynchronous Student-Tutor Sessions

• Drop in Sessions Scheduled 7 days a weekDrop in Sessions Scheduled 7 days a week

Asynchronous Student QuestionsAsynchronous Student Questions• Response received in 24 to 48 hoursResponse received in 24 to 48 hours

Asynchronous Online Writing LabAsynchronous Online Writing Lab• Response received in 24 to 48 hoursResponse received in 24 to 48 hours

CTDLC

INSTITUTIONS

Coordinators

CTDLC COLLABORATIVE TUTORING MODEL

Director

Facilitates

Monitors

Schedules

Trains

Create Platform

Technical Support

Host

Market Hire

PayMeet Regularly

Set Policy Collectively

Choose Subjects

Supervise Tutors

A Collaborative Tutoring PlatformA Collaborative Tutoring Platform

The Development ProcessThe Development Process

Tutors Identify What Works, Tutors Identify What Works, What Doesn’t, What’s Missing?What Doesn’t, What’s Missing?

Students let us know if our processes and Students let us know if our processes and systems are easy to usesystems are easy to use

Coordinators Identify Tools they need: Coordinators Identify Tools they need: Reports, Student Registration, Tutor Reports, Student Registration, Tutor SupervisionSupervision

Process of Creating Ohio Process of Creating Ohio CollaborativeCollaborative

Ohio PilotOhio Pilot Started Fall 2009Started Fall 2009 6 participating institutions6 participating institutions Worked with the Northeast Consortium Worked with the Northeast Consortium

Process of Creating Ohio Process of Creating Ohio CollaborativeCollaborative

Ohio eTutoring CollaborativeOhio eTutoring Collaborative Oct 2009 – information meeting for interested Oct 2009 – information meeting for interested

institutionsinstitutions Nov 2009 – institutions that want to be part of the Nov 2009 – institutions that want to be part of the

collaborative beginning in Jan 2010 send a collaborative beginning in Jan 2010 send a representative to the meetingrepresentative to the meeting

Nov/Dec 2009 – designate tutoring coordinators, Nov/Dec 2009 – designate tutoring coordinators, decide on number of sessions, hire tutors, set up decide on number of sessions, hire tutors, set up login pages, train tutorslogin pages, train tutors

Jan 2010 – Began Ohio eTutoring Collaborative!Jan 2010 – Began Ohio eTutoring Collaborative!

Questions?Questions?

Carolyn RogersCarolyn Rogers

[email protected]@ctdlc.org

George SteeleGeorge Steele

[email protected]@oln.org

Anna BendoAnna Bendo

[email protected]@oln.org