Difference Between Quality

Assurance And

Quality Control

Fredy Rante Taruk (222150511)Andreas Avelinus Dwi Hartono

(222150506)

Nilai 95

ISO 9000 Definitions

Quality Control

“Apart of quality management focused on

fulfilling quality requirements”.

Quality Assurance :

“A part of quality management focused on providing

confidence that quality requirements

will be fulfilled.”

Reference : ISO 9000:2005 Quality Management Systems - Fundamentals and Vocabulary

Quality Control• Quality Control is defined as “The

operational techniques and activities used to fulfill requirements for quality”.

• Quality Control on the other hand is the physical verification that the product conforms to these planned arrangements by inspection, measurement etc

• Quality Control just measures and determines the quality level of products or services. It is a process itself.

Quality Assurance• Quality Assurance is defined as “All the planned and

systematic activities implemented within the quality system that can be demonstrated to provide confidence that a product or service will fulfill requirements for quality”.

• Quality Assurance is fundamentally focused on planning and documenting those processes to assure quality including things such as quality plans and inspection and test plans

• Quality Assurance is a system for evaluating performance, service, of the quality of a product against a system,standard or specified require- ment for customers.

• Quality Assurance is a complete system to assure the quality of products or services. It is not only a process, but a complete system including also control. It is a way of management.

DifferenceQuality Control

• What: The activities or techniques used to achieve and maintain the product quality, process and service.

• How: Finding & eliminating causes of quality problems through tools & equipment so that customer’s requirements are continu- ally met.

Quality Assurance : • What: Prevention of

quality problems through planned and systematic activities including documentation.

• How: Establish a good quality management system and the assessment of its adequacy & conformance audit of the operation system & the review of the system itself.

DifferenceQuality Control

• Product• Reactive• Line Function• Find the defects• Walk through • Testing• Inspection • Checkpoint

Review

Quality Assurance : • Process• Pro-active• Staff Function• Prevent the

defects• Quality Audit • Defining Process • Selection of tools • Trainings

Other DefinitionsMerriam Dictionary• Quality Control is the

activity of checking goods as they are produced to make sure that the final products are good

• Quality Assurance is a program for the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met

Oxford Dictionaries• Quality Control is a system

of maintaining standards in manufactured products by testing a sample of the output against the specification.

• Quality Assurance is the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.

DifferenceQuality Control (QC) Quality Assurance (QA)

QC is performed after the work has been completed and the deliverable is created.

QA is performed while the work is being done to create the deliverable.

QC is performed on the created deliverable.

QA is performed on the process to create the deliverable.

QC is all about created deliverables – perform testing & inspections, finding faults & defects, analyze faults & defects, suggest repairs etc.

QA is all about defined processes – follow process, ensure processes are followed, analyze processes, find process gaps, suggest process improvements etc.

Quality Control VS Quality Quality Control VS Quality AssuranceAssurance

Jobs in Quality AssuranceJobs in Quality Assurance

• Quality Assurance Quality Assurance Analyst Analyst

• Sr. Quality Assurance Sr. Quality Assurance EngineerEngineer

• Quality Assurance Quality Assurance ManagerManager

• Director of Quality Director of Quality AssuranceAssurance

• Quality Assurance Quality Assurance TechnicianTechnician

Jobs in Quality ControlJobs in Quality Control• Quality Control ManagerQuality Control Manager

• Quality Control Quality Control AccountantAccountant

• Quality Control Specialist Quality Control Specialist

• Quality Control InspectorQuality Control Inspector

• Quality Control Audit Quality Control Audit Supervisor Supervisor

ConclusionQuality Control

• After Work (product and service)

• Finding (monitoring, evaluation, inspection, testing, suggest repairs)

• Technique and measurement (physical verification)

• Checkpoints Review

Quality Assurance• Focus Process

(people while)• Prevention (analize,

find gaps, suggestion improvement)

• Planning - systematic activities and documentation

• Trainings