Quality Circle Content and Implementation
Quality Circle Content and ImplementationIntroductionProfessor Kaoru Ishikawa(1951-89) is known as the Father of quality Circle for his role in launching Japans quality movement in the 1960s. In the late 1950s he articulated the philosophy which lead to the development of quality circles in the early 1960s. in the 1962 may the first quality circle registered in Japan and first QC conference was held at Japan in 1962 November.
Quality circles are popular quality improvement systems. Almost all major companies have adopted the conference of QC. The case studies of QCs act as models. With the help of such models an individual entrepreneur group to improve the quality of work life and helps to develop to innovative from members.What is Quality Circle?Quality circle is a small group to perform quality control activities voluntarily within the small workshop.
The small group carries on continuously as a part of company wide quality control activities for self development and mutual development and for control and improvement within the workshop utilizing quality control techniques with all the members participating.
Basic Ideas Behind Quality Circle ActivitiesQuality circle activity is carried out as a part of company-wide quality control activities in order to:
Contribute to the development and improvement of the corporate culture and the companys improvement.
Create cheerful work places that make life worthwhile and where humanity is respected.
Display human capabilities fully and eventually draw out limitless potentials.Quality circles ObjectivesThere are number of objectives that can accomplished in the quality circle program. The following examples will give some ideas of the accomplishments that work towards:Self developmentMutual developmentImprovement in qualityImprovement in communication and studies waste reductionJob satisfactionCost reductionImprovement in productivitySafety improvement problem solving opportunitiesTeam buildingLink all levels of management and workers together to achieve successGet people more involvement and interest in their workImprove participationReduce absenteeism and grievancesSecretes to Success Quality Circle ProgramIn order to start a successful quality circle program you should understand the secrets of a successful program. Some of the important aspects are listed here.Establish a suitable atmosphereObtain commitment from people and right area.Select the right people and right area.Select objectivesExpose people to the programInform and communicateKeep the program voluntaryTraining is crucialStart slowly, grow slowlyBe open and positiveStructure for effective functionWhy a structure?A structure is a pre-requisite for performance. For any structure to be meaningful, it should first start with the top managements policies, which should be laid down and linked to the organizations objectives and goals. The next step is to workout strategies to achieve them through structure and systems and spelling out roles for a concerted effort to accomplish results.Policies: intention of the management(decision)Objectives: specific goals to be achievedStrategies: the approach, the plans, the directionsStructure : A supporting framework of an organization(means)System: A well formulated set of procedures for coordinated actionStructureGenerally recommended structure by QCFI is as per the diagram shown below. Organizations can modify it to suit their convenience as long as the principle behind it is kept intact.
Roles and functions of the constituentsMost of the quality circle functions are considered the normal works of the company and should be carried out through normal channels of the organization. There are more advantages to working with the same people under the same chain of command than to creating new positions or a new department. Management, as well as shop people get involved in different segments of the program and play different roles in the project.Let us review each elements in this structure in detail.
1.Top managementTop management comprises the chairman, managing director, functional/directors and other directors on the board. It lays down policy incorporating Quality circles as an integral part of TQC function. It is responsible for the implementation of the policy, laying guidelines and reviewing the policy implementation and results thereof. It also spells out strategies and systems for the achievement of results.
2.Executive CommitteeThe Executive committee is in actually the top management of the company which establishes and approves quality circle policies and programs. The executive committee also gives the approval to start the program and offer basic guide lines so that quality circles can operate within the companys administrative policy. Once the executive committee approves the program quality circle policy should be established. So that guidelines should be set for the rest of the organization.3. Steering committeeA steering committee is a monitoring group headed by the head of the organization, to guide ,review and improves the functioning of quality circles. Through periodic and regular reviews, the committee makes the functional heads accountable for the quality circles healthy functioning in their area. Functional heads, in turn, would make the facilities accountable.4. co-ordinatorCo-ordinator is generally responsible for the activities of quality circle. Co-ordinator helpful in expanding the QC activities a little faster without affecting in the enthusiasm.Co-ordinator can be selected from any of the department in the organization.5.FacilitatorHe/she is a nominated manager of an area and he/she ought to catalyze and stimulate the quality circles. His/her role is that of a parent, caring for children. Even without quality circle , a managers role is to develop the people working with him/her and enable them to achieve and give them the pride of achievement .he/she should be a role model and a value shaper. The facilitator could be rotated once in 2 years, or as may be deemed fit by the organizations
6.Duties of the facilitatorSits an active member of the steering committeeServes as quality circle program coordinatorTrains members,leaders,managementCoordinate circlesMaintains circle recordsArranges meeting with outsidersAttends in circle meetingsSolves personal problemsSearch for new membersPublicizes the programSpreads a good word about the programWorks in the shop dailySearch for new ideasLinks all people in the organizationPrepare for presentation-invitations, papers, visuals aidsPrepares new training materialFollows upon completed projectsAttend conferencesReads outside materialsOrganizes informal gatherings-invites outside speakers.
8.leader/Deputy leader9.Quality circle leaders functionsGenerate enthusiasm for activitiesTake care of operation of circleMeet with the circle once a weekUse facilitator for assistanceBe responsible for circle recordsCreate coordination and harmony in the circleBe key link between members and managementAttend leadership trainingWork closely with the foremanSeek advice and help if requiredKeep the meeting on trackEnforce code of conductMaintain a good attitude above circlesGive assignmentsStart and end meeting for the circleHelp to get new members for the circlePromote quality circle programVisit other companiesAttend quality programsTeach others useful material to better the society and surroundings.
10.Quality circle memberQuality circle members are the back bone of the program and their active participation makes the quality circle program successful.Members of the quality circles are the heart of the program, and proper use of their untapped brain power is the key tom its success. Membership is strictly voluntary, and anyone who to join should be welcomed.11.Demonstration12.Communication
13.trainingA team or a group will work like a well-oiled mach9ine if proper education and training are provided. A facilitators job is to provide guidance and harness the best from everyone of the group for the overall benefit of the circle as well as for the individuals. Accordingly he has to plan and carry out training sessions for the improvement and for enhancing the performance level of quality circles.
The best way to involve members is by propping up the leader. The leader should be trained and guided so that he/she and his/her team members tackle their problems with confidence. The facilitators support and guidance should be continuous.Effective team workCould be seen in how the total resources of the group are used to the maximum by the team.Is an outcome of the interactive behavior of the leader and the membersIs seen in the satisfaction the members derive in task The blocks of effective teamwork are:Clear objective and agreed goalsOpenness and confrontationSupport and trustCo-operation & conflictSound procedure in decision makingLeadership Learning from experienceEstablishing sound relationshipDeveloping of QC memberProblem solving method
Problem solving methodA problem is the undesirable result of a job. The solution of problem is to improve the poor result to a reasonable level. The causes of the problem are investigated from the view point of the facts, and the cause and effect relationship is analyzed precisely. Counter measures to the problem are devised and implement to prevent the casual factors from recurringA problem is solved according to the following 12 steps:
Identification of problemSelection of problem Defined the problemAnalyze the problemIdentification of causesFinding out the root causesData analysisDeveloping solutionForeseeing probable resistanceTrail implementation and check performanceRegular implementationFollow up and reviewGuidance for participating QC circles presentationsDetermine the speaker(s)Select his assistant(s)Presentation of illustrative materials for the presentation OVER HEAD PROJECTOR, SLIDE PROJECTOR, DATA PROJECTOR, WALL CHARTS, VIDEO.A typical order of presentation is given below: Introduction of the shop and Circle Reasons why the theme was selectedTarget settingWhat is the target? by what time the target was achieved?How the target was achieved?d.Grasping the status Quo Gathering past data Statistical treatmente. Analysis of cause & effect Diagram (Ishikawa)Implement of counter measures What kind of counter measures were taken? what were the results? g.Confirmation of effects comparison of (c) & (d) was the target achieved?h.Recurrence presentation standardization and facility improvementi.Future problems what are they? How to solve them?conclusionQuality circle is a voluntary group of employees who study and discuss the work related problems and contribute better results for the organization. The ultimate aim of these QCs is to built people and develops them in order to create interest and dedication to their work to improve quality, productivity, cost reduction and the quality of work life.reference The quality hand book-Donald L. DewarQuality circles master guide- sud Ingle study material of TELK Quality circleA book of continues improvementThanks everyone..Jefin Joseph