#Malg15 conference brochure

www.malg.org.uk MALG Annual Conference & Exhibition 2015

What is MALG?

What is MALG?The Money Advice Liaison Group (MALG), formed in 1987, is a non-policy making discussion forum. Its aim is to promote better communication, best practice, understanding and professionalism among organisations operating on a national level with people in debt, debt advice, debt collection and all related ancillary matters within the United Kingdom. It has 56 such national bodies in its membership.

Who should attend?The Conference is recommended to anyone working with people in debt, debt advice, debt collection and all related sectors. We aim to strike a balance of delegates.

The event will offer all delegates excellent networking opportunities across all sectors, a rattling good debate, informative workshops and thought-provoking speakers as well as the chance to admire the college!

Individuals who have successfully completed the IMA-led Certificate in Money Advice Practice are able once again to obtain CPD points for attendance without charge.


About the Conference

About the ConferenceAll’s fair in love and war - but what about debt? Our theme this year is once again controversial in tone but its focus will be on fairness. Sadly all is not always fair in love or in war, but surely in the arena of personal debt we should all strive to achieve fairness. Fairness to the consumer, fairness to the creditor and fairness to the adviser. The FCA correctly believes in proportionality in their dealings with the industry. They are not a consumer champion, of their own admission, even though what is fair to the consumer is paramount in their thinking. They equally have to ensure fairness to everyone they deal with - are they doing this? Are we seeing an overall improvement in the way creditors and debt collection companies are treating their customers? Are advisers always offering the best solution for their clients when case time restriction, resource and commercial gain keep ‘knocking at the door’? Our Conference therefore wants to tackle these debates head-on and we hope very much that you will wish to join with us and get involved. The MALG Conference has a long and rich history of bringing together creditors, regulators, debt collectors, advisers and other interested groups to help improve practices in the personal debt sector. Here is another challenge that we need to face together.

This year’s Conference will bring together industry leaders and frontline workers to discuss some of the central issues facing the debt advice and creditor sectors.

Our Conference Chair this year will be Liz Barclay, broadcaster, writer and author and the keynote speaker is the well-respected and innovative presenter Justin Urquhart Stewart. Once again we will hold MALG’s famous panel debate and interactive workshops and our exhibition will be as large as ever providing that ever-important networking opportunity.

Anthony Sharp, Chair


Programme

09.00 - 10.00

10.00 - 10.45

10.45 - 11.10

11.15 - 12.30

12.30 - 13.45

13.45 - 14.00

14.00 - 15.05

15.10 - 16.25

16.30 - 16.35

16.35 - 17.30

Registration & Exhibition, networking and refreshments

Conference housekeeping and administrative matters - Anthony Sharp, Chair of MALG

Welcome to the Conference and Introduction by the Conference Chair - Liz Barclay, Freelance journalist and broadcaster

“All’s fair in love and war - but what about debt?” Keynote Speaker - Justin Urquhart Stewart, Director & co-founder, Seven Investment Management

Coffee & Exhibition

Four optional Workshops - Session 1

A. “Unlock your pension - who stands to benefit?”

Presenters: Nick Lord, Consultant

Henry Aitchison, Senior Policy Adviser, Finance & Leasing Association

Facilitator: Jane Vass, Head of Public Policy, Age UK

Scribe: Keith Osborne, Counsellor, Health & Wellbeing, Metropolitan Police & representing MALG’s South East Discussion Forum

B. “Debt collection by local authorities and creditors - are they playing by the same rules?”

Presenters: Lesley Pigott, Assistant Director of Finance (Revenues), Camden Council

Peter Wallwork, Chief Executive Officer, Credit Services Association

Facilitator: Alistair Chisholm, Creditor Liaison Policy Officer, Partnership Intelligence Team, Citizens Advice

Scribe: Darryl Matthews, Group Head of External Relations, Harrington Brooks and representing MALG’s Midlands Discussion Forum

C. “New approaches to dealing with debt - where Scotland leads should the rest of the UK follow?”

Presenters: Christine Sinclair, Treasurer, Money Advice Scotland

Ian Fiddeman, Policy Director, Retail, British Bankers’ Association

Facilitator: Andrew Smith, Debt Resolution Forum and Director of Marketing, External Affairs & Compliance, ClearDebt

Scribe: Yasmin Mohammed, Debt Advisor, Tameside Metropolitan Borough Council

D. “Small business owners‘ debt - the elephant in the room?”

Presenters: Claire King, Insight Manager, Money Advice Trust

Dawn Jennings, Adviser, Business Debtline

Facilitator: Leigh Berkley, President, Credit Services Association & Director of External Affairs & Development, Arrow Global

Scribe: Phill Holdsworth, Proprietor of Phill Holdsworth Consultancy and representing MALG’s North East Discussion Forum

Lunch & ExhibitionValedictory speech by the Chair of MALG Anthony SharpPanel session - A question of fairness chaired by Liz Barclay

Panelists: Robert Skinner, Chief Executive, Lending Standards Board

Caroline Wayman, Chief Executive & Chief Ombudsman, Financial Ombudsman Service

Paul Smee, Director General, Council of Mortgage Lenders

Yvonne MacDermid OBE, Chief Executive, Money Advice Scotland

Four optional Workshops (repeated) - Session 2Summary and close of Conference by Conference ChairPost-Conference drinks reception & Exhibition


Programme (Continued)

09.00 - 10.00

10.00 - 10.45

10.45 - 11.10

11.15 - 12.30

12.30 - 13.45

13.45 - 14.00

14.00 - 15.05

15.10 - 16.25

16.30 - 16.35

16.35 - 17.30

Registration & Exhibition, networking and refreshments

Conference housekeeping and administrative matters - Anthony Sharp, Chair of MALG

Welcome to the Conference and Introduction by the Conference Chair - Liz Barclay, Freelance journalist and broadcaster

“All’s fair in love and war - but what about debt?” Keynote Speaker - Justin Urquhart Stewart, Director & co-founder, Seven Investment Management

Coffee & Exhibition

Four optional Workshops - Session 1

A. “Unlock your pension - who stands to benefit?”

Presenters: Nick Lord, Consultant

Henry Aitchison, Senior Policy Adviser, Finance & Leasing Association

Facilitator: Jane Vass, Head of Public Policy, Age UK

Scribe: Keith Osborne, Counsellor, Health & Wellbeing, Metropolitan Police & representing MALG’s South East Discussion Forum

B. “Debt collection by local authorities and creditors - are they playing by the same rules?”

Presenters: Lesley Pigott, Assistant Director of Finance (Revenues), Camden Council

Peter Wallwork, Chief Executive Officer, Credit Services Association

Facilitator: Alistair Chisholm, Creditor Liaison Policy Officer, Partnership Intelligence Team, Citizens Advice

Scribe: Darryl Matthews, Group Head of External Relations, Harrington Brooks and representing MALG’s Midlands Discussion Forum

C. “New approaches to dealing with debt - where Scotland leads should the rest of the UK follow?”

Presenters: Christine Sinclair, Treasurer, Money Advice Scotland

Ian Fiddeman, Policy Director, Retail, British Bankers’ Association

Facilitator: Andrew Smith, Debt Resolution Forum and Director of Marketing, External Affairs & Compliance, ClearDebt

Scribe: Yasmin Mohammed, Debt Advisor, Tameside Metropolitan Borough Council

D. “Small business owners‘ debt - the elephant in the room?”

Presenters: Claire King, Insight Manager, Money Advice Trust

Dawn Jennings, Adviser, Business Debtline

Facilitator: Leigh Berkley, President, Credit Services Association & Director of External Affairs & Development, Arrow Global

Scribe: Phill Holdsworth, Proprietor of Phill Holdsworth Consultancy and representing MALG’s North East Discussion Forum

Lunch & ExhibitionValedictory speech by the Chair of MALG Anthony SharpPanel session - A question of fairness chaired by Liz Barclay

Panelists: Robert Skinner, Chief Executive, Lending Standards Board

Caroline Wayman, Chief Executive & Chief Ombudsman, Financial Ombudsman Service

Paul Smee, Director General, Council of Mortgage Lenders

Yvonne MacDermid OBE, Chief Executive, Money Advice Scotland

Four optional Workshops (repeated) - Session 2Summary and close of Conference by Conference ChairPost-Conference drinks reception & Exhibition

MALG is very grateful to the companies and organisations below who have generously made sponsorship donations towards the 2015 Conference & Exhibition.

SPONSORS - MALG Annual Conference & Exhibition 2015

THE MONEY ADVICE LIAISON GROUPc/o David Legg, Conference Manager4 Squires CloseCrawley DownWest SussexRH10 4JQ

Tel: 01342 713152Mobile: 0777 4026045Email: [email protected] @MALGconf


Follow us on Twitter at @MALGconf and join in the conversation using #MALG15

for generously providing social media support and photography.

MALG wishes to thank National Consumer Federation Services CIC

Economy & Finance

#Malg15 conference brochure