KEEP CALM

AND

IMPROVE YOUR BILLING PROCESS

STEPS IN THE

BILLING PROCESS

STUDENT REGISTRATION

DETERMINE BILLING SCHEDULES

CAPTURE AND BILL ALL

CHARGES

MANAGE RECEIVABLES

FOLLOW UP

WHY IMPROVE

YOUR

BILLING PROCESS

LOWER THE

COST OF DOING

BUSINESS

IMPROVE CASH FLOW

IMPROVE RELATIONSHIPS WITH PARENTS AND STUDENTS

INCREASE REVENUE

WAYS TO IMPROVE

YOUR

BILLING PROCESS

IMPROVE STUDENT

REGISTRATION

GET THE DETAILS RIGHT

ENSURE YOU HAVE ALL THE

DETAILS YOU NEED

ASK IF THERE ARE

BILLING CHANGES

IMPROVE DETERMINING

BILLING SCHEDULES

PAY CLOSE ATTENTION

TO

SECONDARY PAYERS

DOCUMENT SHARE

AND

ENFORCE YOUR PROCESS

ENCOURAGE ACCEPTANCE

OF

ELECTRONIC BILLING

IMPROVE CAPTURING

AND

BILLING CHARGES

BILL EARLIER

DEFINE STAFF DUTIES

BUT

CROSS TRAIN

RIGHT SIZE

YOUR

BILLING STAFF

HIRE THE

RIGHT STAFF

BE PREPARED

TO

OFFER TRAINING

BRAND YOUR

STATEMENTS

IMPROVE RECEIVABLES

MANAGEMENT

MAKE SURE YOUR

BILLS ARE EASY

TO

UNDERSTAND

POST TARGETS AND

REWARD STAFF FOR

ACHIEVING THEM

POST ACTUALS

TO

MONITOR PROGRESS

HOLD YOUR STAFF

ACCOUNTABLE

FOCUS ON

TUITION

IMPROVE FOLLOW UP

MAKE PDF COPIES

OF YOUR

STATEMENTS

ARCHIVE STATEMENTS

PICK UP THE

PHONE

THREE STRIKES

AND

YOU’RE OUT

USE BENCHMARKS

TO

GAUGE PROGRESS

REFER TO THE

TIP SHEET FOR

BENCHMARKS

WHAT QUESTIONS

DO YOU

HAVE? @JEFFSOBERS Slideshare.net/jsobers1