Embedding Treating Customers Fairly (TCF) into your culture

  • Published on
    24-Jan-2017

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  • oneclearmessageoneclearmessage.co.za

  • Outcomes-based regulation

  • TCF Outcomes

    Culture & Governance Product Suitability

    Disclosure

  • TCF Outcomes

    Suitable Advice Meet expectations

    Claims, Complaints & Changes

  • The heart of TCF

    Principle1:Customersmustfeelconfidentthattheyaredealingwithanins2tu2onwhereTCFisatthecoreoftheirculture.

  • Begin with values

  • Look to the future

    Training and Competence Remuneration

    Incentive Schemes

  • Client centric approach

    Confidential information

    Legal Obligations

  • MI communication

    Relevant Accurate Timely

    Acted on Recorded

  • TCF questions

  • Helping you build a great place youwant to work

    Embedding a Treating Customers Fairly (TCF) Culture through human conversations, supported by softwareBuilding Employee Engagement and Emotionally Intelligence skills

    Consulting, coaching and trainingB-BBEELevel 4EME

    Cell +27 (0)83 229 3528 richard@oneclearmessage.co.zaWebsite: www.oneclearmessage.co.za

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