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Digital Transformation

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Page 1: Digital Transformation
Page 2: Digital Transformation
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I’m  off  tothe  bank

I’ll  pick  up  the  kids I’ll  miss  

you  guys.

What  am  I  doing   today?

Because  human  cloning  technology  is  still  a  far-­‐fetched  proposition,  the  need  for  us  to  be  mobile  is  becoming  more  and  more  essential  by  the  day.

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3.2b Online  Users44%  of  world  population*

47b E-­‐Commerce  &  Mobiletransactions  &  payments2011-­‐2015**

4.9bConnected  thingsUp  30%  vs  2014***

25b

Source: *International Telecommunications Union **Capegemini ***Gartner Inc.

There  are  more  mobile  phones  than  there  are  humans  on  this  planet

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Hitting Critical Mass

*IDC @ Statista 2015

Desktop

Laptop

Tablet

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*Cisco VNI 2015 / Statista

2014

20152016

2017

2018

2019

1.74EB2.96EB4.87EB7.80EB

11.97EB

18.24EB

Page 7: Digital Transformation

A  LargeNovel

Informationin  the  human  

genome

Annual  World  Literature  Production

All  US  Academic  Research  Libraries

2/3  of  Annual  World  Production  of  Information

A  TinyAnt

Height  ofa  Short  Person

Length  of  Auckland  Harbour Bridge

Length  of  New  Zealand The  Sun’s  Diameter

DATA

 SIZE

IN  PER

SPEC

TIVE

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…. but if you were to combine the data from ALL digital devices…

the volume of data processed in 2014 was approximately 6 zettabytes*.

6 zettabytes? :

6,000,000,000,000,000,000,000 bytes.

*Source: IDC

How much data is that?

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31 banks  have  internet  &  online  banking  services

Used  by  19  million  subscribers

Making  210  million  banking  transactions  

between  them

Worth  2.3  billion  Ringgit  in  value

65%  population

140%  penetration

79%  are  smartphones

But  the  real  opportunity  is  clearly  on  mobile:

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Among  global  banking  organizations,  there  are  three  groups  in  terms  of  readiness  

In  Malaysia,  we’re  doing  pretty  well

*IBM Institute of Business Value 2015

Page 12: Digital Transformation

“AGGREGATORS”

COMPARISON  SITES

PERSONAL  FINANCIAL  

MANAGEMENT  SOLUTIONS

Increase  pressure  on  

loyalty  &  price

Become  customers’  

primary  interface

“INNOVATORS”

SOCIAL  INVESTING  

APPS

PAYMENT  PLAYERS

LENDING  PLATFORMS

Becoming  main  

source  of  investment  advice

Attack  banks’  

traditional  core  

business

Leveraging  on  Big  Data

“DISRUPTORS”

P2P  PLATFORMS

EASY-­‐BANKING  PROVIDERS

Cutting  out  banks  as  the  middle-­‐

man

Appealing  to  customers

NON-­‐BANKS  &  3RD PARTY  TECHNOPRENEURS  ARE  CHIPPING  AWAY  AT  THEIR  EXISTENCE

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CASE STUDY 1 -

A greenfield venture that

became Poland’s 3rd largest retail

bank

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CASE STUDY 2 -

A branchless concept that

continues to open new segments for

its parent bank

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Deposit, withdraw, transfer money and pay for goods and services with a mobile device.

Singlehandedly gave 20million Kenyans access to financial services (out of 44 million total population)

Instrumental in bringing Kenya to 75% in banking population, highest in Africa, ahead of economic giants South Africa, Nigeria, Ghana.

PAKISTAN

Setup a bank account in just 3 minutes from a mobile phone. Enables users to visit any Easypaisa

shops to deposit and withdraw cash.

Users can also pay bills, transfer money, check balance, manage pin codes and more.

6 million accounts to date, making EasypaisaPakistan’s 3rd largest bank.

KENYA

CASE STUDY 3 -

How feature phones can still

make a difference in financial

inclusion

KENYA&

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PAYMENTEXPRESS

Peer-­‐to-­‐peer  mobile  money  transfer

Send  to  mobile  phone  numbers,  not  bank  accounts

Select  from  address  book,  key  in  amount,  generates  code

3  ways  for  recipients  to  collect:-­‐ withdraw  from  HLISB/HLB  ATM,  no  cards  needed-­‐ transfer  online,  directly  to  their  own  bank  accounts-­‐ to  a  fellow  PEx user,   it  goes  straight  into  recipient’s  acc.

Send  reminders  requesting  for  a  PEx transfer

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Customer  opts  to  pay  retail/food  bill  with  PEx+

MERCHANT  PAYMENT

Merchant  enters  bill  amount  on  their  mobile  device  A  QR  code  is  generated  for  the  customer  to  scan

Bill  amount  is  transferred  from  customers’  account  into  the  merchant’s  account  instantly.

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many  morebut  my  time’s  up…+

Other  notable  functions  &  services…

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“Malaysia’s  Best  Internet  Bank  2015”Global  Banking  &  Finance  Review