Download pdf - US$391 billion US$156.3 billion - Capgemini...onboarding journey Customer Centricity is in focus while designing new solutions Banks are seeking external expertise to manage Risk Banks

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Page 1: US$391 billion US$156.3 billion - Capgemini...onboarding journey Customer Centricity is in focus while designing new solutions Banks are seeking external expertise to manage Risk Banks

TOP RETAIL BANKING TRENDS: 2020

The Intelligent Bank of the Future

BANK

Banks are undergoing 360⁰ transformation to remain competitive for the future

Banks are collaborating with FinTechs to explore point-of-sale financing

Banks are exploring unsecured consumer lending through

digital channels

Digital-era workforce preparation has become a top priority

Blockchain solutions being used to improve KYC and

identity management programs

Digital-era workforce preparation has become a top priority1

Estimated market size of unsecured personal loans

in the US by the end of 20192

COLLABORATION WITH FINTECHS

TRAINING WORKFORCE FOR FUTURE

NEW BUSINESS AVENUES

EMBRACINGTECHNOLOGYINNOVATIONS

US$391 billion US$156.3 billion

LEVERAGING AI DESIGNTHINKING

INNOVATIONS FORRISK COMPLIANCE COLLABORATION

WITH REGTECHS

Harnessing Deep Customer Insights and Managing Data-Driven Compliance

Banks areleveraging AI tocreate a seamless customer onboarding journey

Customer Centricity is in focus while

designing new solutions

Banks are seeking external expertise to

manage Risk

Banks embrace design thinking

Technology innovationis driving banks’ risk-compliance

initiatives

Collaboration with RegTechs continues

to rise

Seam

less

Pro

cess

esA

dopt

ion

of in

nova

tive

te

chno

logy

Adoption ofR

egTechsC

ustomer

Experience

Copyright ©2019 Capgemini. All rights reserved.

1. The Financial Brand, “Growth of POS Financing Is Both Threat and Opportunity in Retail Banking,” June 19, 2019,2. TransUnion, “2019 Predictions: Consumer Credit, Balance and Delinquency Rates,” January 14, 2019,

Open X – Creating a Competitive Advantage

Banks are leveraging open banking

ecosystem to gain competitive advantage

COLLABORATION TO CREATE A SHARED MARKETPLACEThe shared open-ecosystemmarketplace of the future will require players to work collaboratively

CONTEXTUAL BANKING

Contextual banking empowers banks to provide superior customer experience

Collaboration withother players

within the Open X ecosystem

A contextual, shared data repository to drive highly

personalized engagement in real time

Open XEcosystem

Seamless exchange ofdata and resources

Expedited productinnovation

Improved experiencefor customers

OPEN X

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