The International Association of Movers (IAM)Sparking Future Innovation for the Global
Moving Industry
History of the Association
• Founded in 1962• The first Annual Meeting was held in the living
room of our General Counsel.• 49 years later, the Association has grown to
over 2,200 members• IAM has members in over 170 countries
The red bars in the chartto the right reflect theattendance at each ofIAM’s Annual Meetingssince 1962. Note thesteady increase inattendance andparticipation which can bemostly attributed to thegrowth in ourinternational membership.
New Programs and Services
Programs and Services Implemented Over the Past Decade
The Receivable Protection Program (RPP)
The IAM Young Professionals group (YP-35)
The Alan F. Wohlstetter Scholarship Fund
The Development of a Standardized Electronic Inventory
The IAM Hall of Honor
The International Shippers’ Association
IAM Strategy to Serve Members
IAM to become “go to” authority involving moving and relocation across a global community
• Collaboration with other industry associations
• Expand outreach and education to U.S. Congress, Federal Agencies, EU, WCO, WTO, regulatory and enforcement authorities
• Influence policy on Security and Customs issues• Develop programs and initiatives that will protect and
cultivate the business of our members.
New Association Name
Reclassification of Membership Categories
Previous Name New Name
Active Governing
Associate Core
Associate Supplier*
Before the re-classification, there were only two types of corporate memberships available:• Active• Associate
* The supplier membership was created so as to distinguishBetween companies engaged in the physical movement of household goods with those who provide Ancillary services to our industry.
IAM Governing Member Benefits
1. Participation in the governance of the Association2. Two listings—alphabetical and geographical—in IAM print and online Membership
Directories .3. A 35-word description of your company’s services, products, or areas of expertise;
a listing of your company’s licenses, affiliations, and certifications; and up to three (3) points of contact.
4. Three copies of IAM print Membership Directory5. Three copies of the The Portal magazine6. Three (3) free YP-35 memberships7. Reduced initiation fee (25 percent) for Receivable Protection Program (RPP).8. Early Bird Annual Meeting registration rate for all attendees regardless of
registration date.9. Discount (10 percent) on regular Exhibitor Fees at the Annual
Meeting.
IAM Annual Meeting
Enhancing Membership Value
• Establish greater membership protections– Stricter initial membership requirements will prevent unethical
companies from joining IAM.
• Greater oversight on payment issues between members– Improved capacity to intervene on payment disputes– Intervention will induce better behavior.
• Rigorous tracking and detection of companies misusing IAM name and logo– Potential clients may choose these companies based solely on price
and justify that decision because of their false affiliations with moving associations around the world.
– FEDEMAC is aiding in this process.
The Receivable Protection Program (RPP)
• Insurance program for the membership• How does it work?
– IAM insures the commercial invoices of all IAM members. – If an IAM member goes out of business, a claim can be submitted for
compensation.– If all conditions are met, the claimant will receive reimbursement.– At current participation levels, IAM can pay up to $4,000 USD per claim.– If more members sign up, we can increase the amount of
money that we pay out per claim.
RPP Claims Payouts
0 5000 10000 15000 20000 25000
2008-2009
2009-2010
2010*
Total Amount Paid Out Per Year
Total Amount Paid Out Per Year
* The RPP altered its fiscal year on January 1, 2011. As a result, IAM operated a special 6 month claims period from July 1, 2010 to December 31, 2010.
Invoice Dispute Resolution Process
• New policy requested by our international members.• RPP participants can bring any invoice dispute they have with
another IAM member to the Association and we will intervene. • RPP participants will be provided with a list of those IAM
members who have been alleged to not be paying their invoices on the first Monday of every month.
• IAM will also work with the accused company if they have debts outstanding from other IAM members.
IAM Code of Ethics
• Established by the Association in 2008• Enforcement procedures were not developed though• Over the past year, IAM has received several member
requests to intervene on ethical disputes between members. • Based on these requests, IAM leadership has formally
resolved to establish the following in order to supplement the Code of Ethics:– IAM Ethics Taskforce– IAM Members’ Ethics Council– IAM Code of Ethics Enforcement ProceduresMore to Come On Ethics in the Panel Discussion
IAM Standardized Electronic Inventory
• What will the benefits of a Standardized Electronic Inventory be?1. Costs will be reduced 2. Efficiency will be improved3. Onerous governmental regulations will be mitigated
• TSA Air Cargo Ban• European Advance Cargo Declarations• The Importer Security Filing• In each case, governments are looking for more information to determine exactly what
is being shipped.
4. Automatic import of information from your operations team5. Standard documents can be displayed in your own language and
translated into your agent’s language simply.6. Includes all details that are found in a typical household
goods shipment.
IAM Standardized Electronic Inventory
What data will be included in the Standardized Electronic Inventory:• Total number of pieces loaded, received, and delivered• Delivery instructions and delivery summary• Inventory details (full description of each package including label number,
barcode, package type, location at origin, packer’s name, pre-existing damages, appliance and fine arts details)
• Reference to document files accompanying the manifest in one file. The structure of the file is standardized and is language, platform, affiliation, and vendor neutral.
• Moreover, the standard defines global numeric codes for:o household item nameso package typeso modes of transporto locationso exceptionso exception locations
Development of Electronic Standards
In the picture to the left, you can see examples of household items along with the corresponding numeric value for each item.
As you can see, the HHG item code for aquarium is listed as 1.1170.
Development of Electronic Standards
The picture to the left illustrates how a piece of fine art would be represented on an electronic packing list.
IAM Young Professionals (YP-35)
• Our primary goal is develop the next generation of leaders for our industry and the Association.– Placement of YP-35 members on each IAM Committee– Establish the Young Movers Leadership Summit to discuss the
following:1. Standardization of Moving Practices2. Environmental Awareness3. Enhancement of Industry Image4. Philanthropic Efforts to Better Society5. Education and Professional Development
Educational Opportunity
• Alan F. Wohlstetter Scholarship Fund (AFWSF)– Tuition assistance program for applicants studying logistics,
supply chain management, or business. – 6 scholarships awarded yearly of $5,000 USD.– Available to any student who is interested– This year’s deadline to apply is July 1st, 2011.– For more information, go to www.afwscholarship.org
• Mentoring Program in development
IAM Hall of Honor
• Established to acknowledge the efforts and successes of industry leaders– Exceptional and distinguished service
to either their companies or the Association
– Those who have worked to elevate the industry through of implementation of innovative practices.
– To the right, Jim Thompson II, the Founder of Crown, accepts his induction into the IAM Hall of Honor.
Conclusion
For more information on membership or IAM in general, please go to our website:
www.IAMovers.org
If there are any questions at all, please feel free to contact me. My contact information is as follows:
Brian Limperopulos
+1 703.317.9950
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