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Page 1: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Carrier Clinic

Technology Assisted Integration Strategies

Donald J. Parker,President and CEO

Page 2: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

The business challenge for healthcare/behavioral health

Page 3: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Carrier Clinic’s journey is the future of compassion and brain disease

Building on our century of compassionate care,

shaping the future of behavioral health.

Carrier Clinic

Page 4: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Science of Compassion

Carrier Clinic

Page 5: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Compassionate Care Index™

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Page 6: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Carrier Clinic

Key Drivers - Early Results

Sensitive to emotional needs (56%)

Courtesy of staff (50%)

Friendliness/courtesy (47%)

Staff work together to care (40%)

Helpfulness of contact (31%)

Page 7: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Why is there a case for compassion?

“Telecommunication outpaces communication”

- Charles Sheeler, 1926

Carrier Clinic

Page 8: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

What does a decade of shallow communication do to our mind and soul?

Carrier Clinic

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Carrier Clinic

Building a compassionate campus

Page 10: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Carrier Clinic

Honoring our history and environment

Page 11: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Compassionate Care Index drives change

Carrier Clinic

Page 12: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Optimized hiring

Carrier Clinic

Page 13: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Teaching compassion

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Page 14: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Creating compassion contagion

Carrier Clinic

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Compassion Fatigue Prevention

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Page 16: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Shaping the future of behavioral health

Carrier Clinic

Page 17: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Pre-Prohibition brain diseaseIt was thought that hours in a steam bath might help relieve symptoms.

Carrier Clinic

Page 18: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Introducing willfulness

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Page 19: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Nancy Reagan’s “Just Say NO”

Carrier Clinic

Page 20: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

90 years of low or no scienceLet’s agree that behavioral health has been less scientifically

driven than medical health.

Carrier Clinic

Page 21: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

What is the impact of no or low science?How many of us have embraced the science

around helping our clients improve?

Carrier Clinic

Page 22: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Kick Starting SciencePatrick Kennedy’s One Mind

Carrier Clinic

Page 23: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Research institutes, drug and device manufacturers, and hospitals meet and identify

research innovations

Helping our clients improve is good for families, society, and business.

It is also good for Social Workers.

Carrier Clinic

Page 24: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Keeping pace with the science meansspeeding up the bench to

patient timeframe

Carrier Clinic

Page 25: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Dr. Husseini ManjiNational Academy of Sciences’Institute of Medicine (IOM)Janssen Pharmaceuticals, Inc.

Carrier Clinic

Page 26: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Spencer Gifts Intergalactic HQ

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Page 27: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Clinical trials in critical areas

Carrier Clinic

Page 28: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Harvard’s Unloneliness ProjectJeremy Nobel

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Page 29: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

The Boarding Home Option

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Page 30: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Where else is relapsing a given?

Carrier Clinic

Page 31: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Treatment mall and personalized medicine

DrummingMusic Composition/ProductionEssential Oils for Pain Management/DiffusionYogaTai ChiQui GongMindfulnessHorticultural TherapyExpressive ArtsDrama Therapy

Carrier Clinic

Page 32: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Genetic TestingWhat does our metabolism tell us?

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Page 33: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Acoustical stimulationreduces elevated behavior

East meets West aka

East/West Smash-up

Carrier Clinic

Page 34: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

A chair that plugs into the seven chakras

Carrier Clinic

Page 35: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Headphones that stimulate the Vagus nerveLeading to a 50% reduction in elevated behavior

Carrier Clinic

Page 36: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

GPS App that alerts when a client approaches programmed trigger locations

Carrier Clinic

Page 37: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

TENS Unit for the Brain

Clinical trial with PENN Medicine focusing on the Atrophication of the Hypothalamus

Carrier Clinic

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Carrier Clinic

Page 39: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Six Vital signsCreating a Homeostatic Picture

Clinical Trial with Princeton Bioengineering and MIT

Carrier Clinic

Page 40: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Telepsychiatry and Facial Expression Recognition Software

Carrier Clinic

Page 42: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Business Model Innovation

Carrier Clinic

Page 43: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Top five attributes patients want from healthcare providers – Advisory Board

Convenience

Access to providers

Extreme value

Reputation

Quality of care

Carrier Clinic

Page 44: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

We have to rethink how we deliver care

Carrier Clinic

Page 45: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

Carrier Clinic

What can be learned from Wawa?

Page 46: Technology Assisted Integration Strategies - NJAMHA Annual... · Technology Assisted Integration Strategies Donald J. Parker, President and CEO. The business challenge for healthcare/behavioral

It’s not a Moon shotIt is a race to the bottom of our brain stems

What is your role?

Where is your comfort level?

Carrier Clinic


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