Awesomely Simple Strategies for Personal and Business Success
The NEW Normal?
For those who are prepared…For those who are prepared…
…chaos brings opportunity
• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
The Key To Success in the New Normal…
•Nimblocity•Nim-bo-licious
FDA
Information
AssumptionsReactions
Mental MapsActions
“You become what you FOCUS on and similar to
the PEOPLE you surround yourself with.”
K N L
Anne MulcahyCEO of Xerox and the third most powerful
woman in the world!
1. Build a network of great relationships with people who want to see you succeed.
2. You don’t have all of the answers, so ask for help and advice from the smartest people you can find.
3. Learn to be a learner.
4. Listen intently to your employees and to your customers.
Focus on the Fundamentals of Business Success
• Ignorance• Inflexibility• Indifference• Inconsistency
• Aggressive external market focus.
• Ridiculously high level of customer focus.
• Keep the “Main Things” the main things.
• Bullish on knowledge sharing and learning.
• Teamwork / communication is mandatory – not optional.
• Passion and commitment at all levels.
• Foster a healthy paranoia.
• Revel in change.
3
(T + C + ECF) x DE = Success
Talent
Credibility
1.Honest2.Forward-looking3.Competent4.Inspiring
NITB
I want a leader who will: Tell me the TRUTH. Has a clear vision for
where we are going. Has the skills to get us
there successfully. And is excited about
going with me.
The level of highly satisfied and engaged EMPLOYEES in your business.
The number one factor in increasing the level of highly satisfied and engaged
CUSTOMERS in your business is…
• Ownership Mentality• Sense of Urgency• Disciplined Execution• Accountability• Continuous Innovation• Customer Focus
Focus me
Know me
Care about me
Hear me
Help me feel proud
Equip me
Help me see my value
Help me grow
Help me see my importance
The key elements of a winning culture: Employees
FunFamilyFriendsFair
FreedomPridePraiseMeaning
Accomplishment
1 -10
1. They give more discretionary effort.2. They consistently exceed expectations.3. They take more responsibility and initiative.4. They receive better customer service ratings.5. They offer more ideas for improvement.6. They promote and model teamwork.7. They volunteer more for extra assignments.8. They anticipate and adapt better to change.9. They persist at difficult work over time.10. They speak well of the organization.
1 -10
Zappos 98 = 0 08 = 1.2 Billion
Looking back, a big reason we hit our goal early was that we decided to invest our time, money and resources into three key areas: customer service (which would build our brand and drive word-of-mouth), culture (which would lead to the formation of our core values), and employee training and development (which would eventually lead to the creation of our Pipeline Team).
Even today, our core belief is that our
Brand, our Culture and our Pipeline are the only competitive advantages we will have in the long run. Everything else can and will be copied.
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
My twitter address is: @awesomelysimplePlease feel free to “friend” me on FB
Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence
Thank You
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