Transcript
Page 1: Smart meters. Simply delivered
Page 2: Smart meters. Simply delivered

Contents2 Who we are and what we offer4 Our values: safety, security and sustainability 6 The consumer journey8 The offer: complete service solution 10 The offer: smart from the start12 The offer: in-the-field excellence14 The offer: consumer service culture16 The offer: powering positive relationships 18 Delivering tangible benefits20 Introducing the technology

21 Company profiles

Smart meters. Simply delivered.

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We bring a different perspective to smart meters in the UK, a new approach to help you meet that challenge.

Simply put, we provide a complete service for smart meters, end to end – manufacture, installation and maintenance, independently financed.

We do it without compromise, with safety the priority.

Harnessing our many years’ experience in the energy sector, our complete service works for both consumer and supplier, with smart technology making it a positive experience for everyone.

Here we set out our offer, why you should be talking to us and why you can trust in the combined strength of Skanska and GE when it comes to delivering the smart meter rollout programme.

It’s revolution, not evolution – and smart from the start.

It’s a new approach for the UK’s energy market.

It’s simply smart.

Here’s something new

Let’s consider the challenge – a smart meter in every UK home by 2020, and tangible benefits for UK plc, including its energy suppliers and consumers.

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Who we are

Skanska and GE have developed a partnership based on trust, complementary skills and a shared working culture that encourages positive and innovative thinking.

With a global operating footprint, a combined workforce in excess of 350,000 people and an enviable track record of successful project delivery, Skanska and GE make things happen.

Working on major gas, electricity and water asset management contracts, Skanska has a deep

understanding of the energy and utilities sectors, while GE helps deliver power to 55 million people in the UK every day.

Welcome to Skanska and GE.

Welcome to Smart Grid Enterprise (SGE) .

Smart meters. Simply delivered.

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What we offer

The breadth and complexity of the smart metering challenge in the UK is significant, with 51 million meters to be installed in 28 million homes by the end of 2020. We come to market with an insightful and credible solution. More than 18 months in development, it’s one that mitigates risk substantially for energy providers and offers cost and schedule certainty to the UK smart meter implementation programme.

We offer an end-to-end service: manufacture, installation and maintenance, all independently financed. Our meters are manufactured to the highest standards, come with a 15-year warranty and will be installed by people who place consumer engagement and satisfaction at the heart of what they do.

It’s transparent, cost-efficient and seamless. By taking on the programme risk, we free you up to concentrate on your core business, benefiting you and your customers.

To us it’s not just about putting meters on walls. It’s about educating consumers to be more energy savvy, and enlisting the help of retailers, schools, local authorities and others, through strategic associations and partnerships.

It’s about getting maximum benefit for all from smart metering.

Poweringpositive

relationships

In-the-field excellence

Smart from the start

Consumer service culture

Complete service solution

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Our values

Safety

Safety comes first.

It’s not a programme, it’s a culture – and it’s at the heart of everything we do.

That means being safe from the start – designing out risk for everyone involved, throughout our operation.

Our smart meters, for example, come with the quality you would expect from a world-class brand like GE, so you can be assured on safety and performance.

By promoting our proven Injury-Free Environment (IFE) and Environment, Health and Safety (EHS) culture throuought our organisations, we apply the same high standards to the health, safety and well-being of consumers and our workforce.

We also believe safety adds value, at home and work.

The mass rollout of smart meters provides us with a unique opportunity to assess, educate and improve on many aspects of home safety. We intend to use it to deliver guidance and make essential checks on electrical circuits and gas installations, while providing carbon monoxide alarms to consumers on your behalf.

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Security

The smart grid is an essential part of our national energy infrastructure. Its security is paramount.

As custodians of this new technology, we take our responsibilities seriously. With each consumer and stakeholder we work with, we will reiterate the inherent security of the system.

Each meter has a security certificate and offers a high level of integrity, meeting international standards for security, performance and best practice. As a managed asset, with a 15-year warranty, we can provide complete reassurance.

Skanska and GE both meet ISO 27001, the international standard for information security management.

Sustainabilty

Some believe that a green solution costs more money. Our experience proves otherwise. We create better products, work more effectively and save money by thinking sustainably.

A few examples for you.

Wherever possible, our smart meters use components made from recycled materials.

A localised distribution network cuts down on journey times for our installers and, as part of our fleet, we will use electric vehicles, even bicycles, to get to people’s homes.

With the meters we remove, we will reuse and recycle each element to reach our target of zero waste.

Lowering our carbon footprint is good for business and good for the environment.

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Making the right connections

On the day before the appointment, Sarah receives a confirmation text and an email confirming that smart technician Tom will arrive the next day. The email has a step-by-step guide to exactly what will happen on the day.

Sarah goes shopping one Saturday and visits a stand in the town centre promoting smart meters. She views information on an iPad and takes home a promotional leaflet to discuss with her partner.

Using the SGE smart booking system, Sarah goes online and makes an installation appointment with her energy supplier. She is impressed to see there are appointments six days a week, including before and after work.

The couple decide they want a smart meter installed. Sarah is attracted by the fact that future bills will always be accurate and based on actual energy usage, not an estimate, that there is a cheaper tariff for smart meter customers and that she can see what energy her whole family is using – helping to keep costs down and be greener.

Once the booking is made, Sarah receives a text – her selected method of communication – confirming the time and date. A web link is included where she can find out more about the installation process. It includes a fun and informative video, which she shares with her 12-year-old son.

The consumer journey

Through an online booking system

consumers can make an appointment, which is convenient for them

Sarah is 42. She lives in Warwick with her partner

and two children. She regularly uses a PC at work and home.

Sarah has a smart phone and uses Facebook.

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A smooth process Trust and reassurance

Following the installation, Sarah finds she often uses the In-Home Device to check her family’s energy consumption. The whole family is now more energy conscious.

Sarah liked the way the installation was done and notices, after looking at the meters, that they are made by GE, a name she recognises.

The next day, Sarah receives a courtesy call to make sure everything is OK and that there are no faults to report. Sarah says she is very impressed.

The customer care adviser explains that there is nothing more that Sarah needs to do. The meter will need a battery replacement in around seven years’ time, which can be fitted quickly and efficiently.

All meters have a 15-year assured

technology and service lifecycle – delivering a robust asset at a predictable price

Before Tom leaves, Sarah completes a short satisfaction survey about the installation process.

Sarah receives a text from Tom 30 minutes before he is due to arrive at her home. She is impressed when he arrives promptly – and in an energy-efficient electric vehicle.

After a short assessment, Tom explains that the process will take about an hour and a half. He says that, thanks to a clever device which has just been introduced, he can keep the energy on while he carries out the work. Sarah is grateful she won’t lose power, even while the changes are being made.

Tom carefully protects the working area before removing the old meters and fitting the new ones. These are switched on and the power re-connected. Tom then asks Sarah for permission to check the boiler and other appliances to ensure they are working OK.

Tom shows Sarah his identity card, covers his shoes before entering the house and asks to see where the gas and electricity meters are.

Before starting the work, Tom asks Sarah if she would like to try an online energy challenge using his iPad, to help her assess how her family currently uses gas and electricity. She spends 10 minutes completing the survey.

Tom spends time with Sarah explaining how the smart meter works, what the In-Home Device shows and, using the results of the online energy challenge, how she could manage her energy consumption better in the future. He also gives her a free carbon monoxide detector and a guide to smart meters.

A nationwide distribution network ensures that travel

to and from homes is minimised, saving time,

energy and money

100% of materials and components removed from old meters are reused

or recycled

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We’ve been able to drive innovation across the entire process to deliver greater efficiency and better value for money, while delivering an all-round positive experience for everyone – safely and sustainably.

It means a seamless service for you and your customers.

Here’s some of the highlights:

One-stop shopThe term may be well used but the thinking is bang on the money.

It means we finance the entire package upfront and off balance sheet. That includes the cost of manufacturing and providing a warranty of 15 years for every smart meter we install.

We will take on the programme risk on your behalf, from 2015 when the national rollout starts through to the 2020 delivery deadline, and beyond. And, by employing a skilled and dedicated delivery team who will live by the highest standards of consumer care, we will deliver in a way which looks good for you too.

It’s a totally transparent service, simply delivered. We believe it’s a unique offer.

The offer: complete service solution

We bring genuinely fresh thinking to smart metering in the UK, challenging assumptions and developing new ways of doing things in a smart environment.

Making the sums add up

We bring our knowledge, skills and experience from other sectors to help you meet your smart metering obligations. That includes an enviable track record in major financing.

Aside from helping you to meet the upfront costs, we provide benefits in the longer term, mitigating future legacy risks, such as in areas like resourcing, ICT and process re-design. It means we can drive down overall programme costs while enabling you to concentrate on your customers.

Examples of our work include:

• design, construction, operation and maintenance of the UK’s biggest hospital project, the £1 billion redevelopment of St Bartholomew’s and The Royal London

• delivering the £1 billion widening of the M25, one of the world’s busiest motorways, ahead of schedule. A £320 million design and construction contract to upgrade further sections of the M25 awarded at the end of 2012

• GE Jenbacher Combined Heat and Power units are installed at both Guy’s Hospital and St Thomas’ Hospital to produce electricity and heat. Overall the units will reduce carbon emissions produced by the trust by almost 11,300 tonnes per year. It will also save the trust more than £1.5 million in energy costs annuallyComplete service solution

means exactly that. Complete for you and complete for the

customers you serve. Steve Mitchell

Smart meters. Simply delivered.

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We recognise that a programme delivering 51 million meters by 2020 comes with some risks.

Financing the programme, using the right technology, employing and training a skilled workforce, as well as managing the potential impact on your core business activities; it’s a heady mixture.

We’ve analysed every component which goes into our smart meters, found the most efficient network and methodology for the installation process, and put in place a 15-year assured technology and service lifecycle, providing peace of mind for you and your customers.

Through offering a complete service solution, we can mitigate these risks. We use a lean approach, which means more-efficient and less-expensive processes and systems that provide cost benefits – in the short and long term.

We can also help you avoid any regulatory penalties, while removing an expensive legacy to manage.

Our staged investment model minimises your total cost, while achieving economies of scale by optimising end-to-end costs.

It’s smart from start, to finish.

The offer: smart from the start

We’ve put ourselves in your shoes and your customers’ shoes. Then we’ve applied the ‘power of 1 per cent’. If we can deliver even a 1 per cent improvement on process, risk, sustainability or safety, what difference would that make to you?

Innovative logistics

The application of smart technology means we have a clear chain of custody; connecting customers, in-the field teams and back-at-base systems – providing 24/7 real-time information on the rollout programme.

Benefits include:

• accurate demand forecasting • inventory reduction• just-in-time delivery of assets• effective stock rotation• end-to-end asset tracking and return

It’s clean, transparent and efficient.

We think like an asset manager, act like a constructor and expect like a customer.

Robert Murray

Smart meters. Simply delivered.

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Going green

We will reduce carbon and save money by taking a green approach to how we get from A to B.

By using electric and low-carbon vehicles wherever we can we are able to cut costs and be more sustainable.

Where congestion impacts on journey times, we will even turn to pedal power to beat the traffic.

That truly is lean thinking.

Our focus is on making smart metering a consumer friendly experience. That means employing a workforce that reflects the communities we serve – who have the right people skills combined with the technical know-how to do the job.

A national footprintUsing the backing of an established supply chain, we have a trusted localised distribution and delivery network. It means our technicians can get everything they need quickly and simply, maximising their working day and the time they can spend with your customers.

We want to send the best people for the job into consumers’ homes, which we’ll acheive through the right training and development and by exploring new ways to find good people. And, as an investment in the future, we’ll provide opportunities for young people and those seeking a new career through an apprenticeship.

The offer: in-the-field excellence

It’s not just about mobilising a major contract; it’s about doing it in a way which ‘speaks’ excellence at every stage, making it an all-round positive experience.

Making it happen

Both Skanska and GE have significant experience in mobilising contracts and managing major programmes, including:

• Gas Distribution Strategic Partnership an eight-year programme under which 1,000km of gas mains will be replaced annually and 100,000 gas services connected each year. Employing 3,000 people covering London and East of England

• New Thames Valley Vision working together with SSE and other partners, the project engages customers and enables low carbon services in UK energy distribution networks. It provides a net financial benefit of £5 billion over 32 years; secured via capital cost avoidance of conventional network reinforcement (approximately £500 million per single distribution network)

On a day-to-day basis we will get the assets and kit to

our technicians in the most efficient and safest way possible,

while providing best value for money and excellence in sustainability.

Ralph Reekie

Smart meters. Simply delivered.

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We all have our part to play in making it happen.

We take a proactive approach to consumer engagement. Through forming relationships with retailers, schools, local authorities and health trusts, and by going direct to consumers too, we can bring people into the energy conversation.

Working together, we can broaden understanding about energy use in the UK, how we receive and create it and how we can do our bit by using gas and electricity more wisely at home.

By segmenting your consumer audience and developing a targeted communication and engagement strategy, our approach will be smart too.

And, by employing a skilled and dedicated delivery team who live by the highest standards of consumer care, we will deliver in a way which looks good for you too.

Consumer experience By modelling our approach on well-known consumer brands, we set out to make the entire experience a positive one.

Our in-the-field teams will be recruited as much for their attitude and approach as their technical ability. These energetic, helpful and courteous people, will take the same level of care in your customers’ homes as they would in their own.

Drawing on Institute of Customer Service (ICS) best practice, the same high standards will be taken by those back at base too.

The offer: consumer service culture

Smart metering is about far more than just putting assets on walls. It’s about engaging consumers, explaining the benefits and advising how smart technology can help everyone use energy more effectively.

Not just 9 to 5

Through new technology we’re developing, we will be able to work in your customers’ homes without having to cut the power. It’s a significant move forward and means we can offer a broader range of appointment times to consumers, particularly in the winter months.

That’s good for consumers and good for you too. By maximising our working hours, we can cover more appointments in one day, helping you meet 2020 targets.

By working together we will broaden understanding about energy consumption; how we generate, distribute and ultimately use energy, making sure that we do it all in the most efficient and sustainable way.

Jonathan Clewer

Smart meters. Simply delivered.

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The introduction of a smart energy grid is going to benefit all of us. Customers, government and industry stakeholders all benefit from the kind of investment that energy providers are making in the UK’s infrastructure.

You need to feel confident that you have the right people to deliver your smart meter rollout – people who look out for you and your brand.

We believe we have the credibility and experience to be your trusted partner. Developing infrastructure and adding value is an important part of what we deliver with many of our clients: National Grid, Anglian Water, Thames Water, UK Power Networks, SSE and Western Power Distribution, to name a few.

The influence of stakeholders is also important. We have experience of working with key agencies like DECC, Energy UK and Ofgem, and we look forward to working more closely with the organisations supporting the smart grid, like the Smart DCC and Central Delivery Body.

The offer: powering positive relationships

We’re here to support your business, so it’s important that you can trust us.

A clear framework

We know that if you have clear sight of our performance, you can feel more confident about receiving a consistent service.

Commonly understood targets and a service level agreement with key performance indicators drive excellence across the service we deliver. Smart management techniques will ensure you have access to performance data whenever you need it.

That means you can expect high standards and exceptional delivery, from start to finish.

We aim to build positive relationships with industry stakeholders and to share the benefits of those relationships with the clients

that we serve with our smart metering solution.Stephen Burdis

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Delivering tangible benefits

By looking at every aspect of the programme we can deliver benefits, today and tomorrow.

Why SGE

Our offer Benefit to you now Benefit to you later

One-stop shop – manufacture, install, maintain and finance

Streamlined and cost effective offer from trusted, blue-chip partners

No expensive system to decommission on programme completion

Manufacturing excellence Quality of meters assured, delivered as a 15-year managed asset

Management of technology risk, with no expensive legacy to maintain

Consumer engagement Your customers are better informed about energy issues and the importance of smart metering

Trusted relationships formed with other organisations, in the private and public sector

Project management office, to plan and coordinate activities

Clear chain of custody – SGE provides systems and resources and you retain overall control of the work programme

No complex supply chain to manage or expensive ICT systems to integrate

A smart approach Smart specific processes and systems to support you

Remove or reduce legacy costs, including IT and operational technology

Nationwide distribution network Reduce travelling time and more appointments fulfilled each day

Helps you to meet your licence installation targets

The right people in the field Staff with the right people skills and technical know-how to do the job

No staff to redeploy or retrain

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Our offer

Our values

Our offer Benefit to you now Benefit to you later

SafetyRisk designed out, ensuring safety of your customers and staff in the field

Value-added safety approach ensures customers are safer in their homes in the future

SecurityPeace of mind for you and your customers

15-year assured technology and service lifecycle means you have a robust asset at a predictable price

Sustainability Lower costs and more efficient ways of working

Exemplar approach which can be replicated in other parts of your business

Poweringpositive

relationships

In-the-field excellence

Smart from the start

Consumer service culture

Complete service solution

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Introducing the technology

Our smart meters use quality components, come with a 15-year warranty and security certificate, and meet international standards for security, performance and best practice.

Our meters are suitable for domestic and small commercial applications, providing on-time and accurate billing for consumers, real-time energy information as well as control and management of debt for prepayment users.

Key benefits include:

• quality components and workmanship, with each meter installed coming with a 15-year warranty and service lifecycle

• reduced deployment effort assisted by a custom LCD with indicators that instantly show connectivity, eliminating the need for external laptop connections

• modular communications capability via an intimate communications hub, for choice of HAN and WAN communications

• ZigBee HAN supports dual-fuel meter installations (electricity and gas)

• connectivity to consumer IHD

• suitable for new and legacy installations through an optimised, compact footprint

• extensive billing features and comprehensive event logging, with enhanced tamper-proofing – including of the main meter cover, meter terminal cover, and intimate communications hub – for effective fraud detection

We have considered every step of the process; design, use of components and the manufacturing process to ensure

that our meters will prove an assured, safe and reliable technology for you and your customers.

Hayley Dunlop

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Skanska is one of the world’s leading project development and construction groups. The UK operation is one of the country’s top contractors.

Working collaboratively with customers, partners and our supply chain, we make a positive difference to society.

In the UK, Skanska is famous for building iconic structures like 30 St Mary’s Axe (the Gherkin), Heron Tower, Barts and The Royal London Hospitals and the QEII Bridge. Just as important are our extensive service-based contracts: upgrading London’s gas infrastructure, a wealth of facilities maintenance contracts, long-term street lighting projects and landscaping for the London 2012 Olympic Park in Stratford.

Recent project highlights include an eight-year, £1.6 billion Gas Distribution Strategic Partnership working with Morrison Utility Services to help deliver National Grid’s gas mains replacement programme. We are also working as part of an alliance to develop and deliver Thames Water’s AMP6 programme.

By combining our skills and experience in construction and infrastructure development, we have become a UK leader in delivering projects in healthcare, education, defence, transportation and municipal services, delivered through both private and public investment.

Operating around the world in selected home markets in Europe, the US and Latin America, Skanska is listed on the Stockholm stock exchange and headquartered in Sweden’s capital city. Skanska employs around 55,000 people globally, including 5,000 in the UK.

GE has a rich heritage in the GB energy sector.

National Grid use XA/21 SCADA energy management system (IEMS); 13 of 14 Distribution Network Operators (DNOs) use GE’s PowerOnFusion Distribution Management System; 50% of the DNO’s use GE’s Geo spatial planning systems while GE’s power generation equipment represents 18% of the UK installed capacity.

We have strong ambitions in GB’s smart metering infrastructure. Across the GE group (Energy, Healthcare, Transport & Finance), we employ over 20,000 people in the UK.

GE opened Europe’s first Smart Grid Centre in 2009 at its Bracknell HQ, supporting the UK in its effort to help consumers use energy more efficiently and cut carbon emissions. The centre offers a ‘generation to appliances’ view of the smart grid, demonstrating energy management and carbon footprint reducing advances.

GE technology supports business processes that collect, manipulate and translate data, providing real time instructions for critical national infrastructure. It has proven experience in providing critical national infrastructure, a proven track record in delivering innovation on an enduring basis and is trusted to deliver in time critical, highly complex environments.

GE invests heavily in intelligent grid infrastructure of the future. This requires the adoption and development of open standards across a broad range of industry sectors, on a global and regional basis. We actively foster open industry standards by leading and driving the debate in a wide range of independent standards bodies. We participate at both international and regional levels. Examples include GE’s participation in the Demand Response and Smart Grid Coalition (DRSG) and Smart Grid Great Britain, both of which we were founding members.

Company profiles

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Smart Grid Enterprise, Condor House, 10 St Paul’s Churchyard, London EC4M 8ALwww.smartgridenterprise.co.uk


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