Shamika Moore Phone: 864-553-8671 |
Email: [email protected]: 100 Lawnfield St. Mauldin, SC, 29662
Objective
To achieve overall business goals for the organization, as a Management professional my objective consists of managing and development of an organization with providing well-trained and well-motivated employees. This requires strategic planning and the implementation of a work environment that allows employees to thrive and collaborate. Additionally, as a professional; I serve as a Lead advocate for employees. My overall objective services are leading my peers to understand the objective goal and needs of the organization, the management department, Guidelines and procedures, via employee regulations and benefits. My goal is providing minimization in retention of client servicing, while establishing loyalty and longevity for positive, successful, and professional work environment.
SkillsCommunication SkillsConfident verbal communicationInterpersonal communicationWritten communicationPlanogramsLearning Modules
SalesAnnual RevenueGoalsOmni Channel salesMetrics & Conversions
Technical SkillsComputer Literacy, Microsoft Word, Excel & PowerPoint, I.E. 9-11 capabilities, Lotus Notes, SAP, Intranet, Net Query, & Cisco, and Atlas
ManagementInformative skills, Leadership abilities, Coaching sessions: Problem SolvingVisual coaching Strategic Planning Tone, Communication toolsInformative options via Visual and creative tools resources.
WORK EXPERIENCES
CO-MANAGER/SALES LEAD: Ann Taylor, Westchester NY / Greenville, SC 10|09’ – Present
Lead and direct all activities required to achieve all goals, including sales objectives, client experience, human resource management, payroll and operating expenses, loss Prevention merchandising presentation while driving both associate and client engagement.
Drives revenue and provides an exceptional client experience through relationship building, product knowledge sharing, and presenting a clean, and safe, well-maintained storeEnvironment.
Delegation of Client Experience, providing the ability to function as a role model, ensuring that the client remains the top priority.
Consistently achieves individual goals that support store goals. Oversee recruitment, screening and all other components of Human Resources and staffing.
From an organizational perspective, provide daily goal plan assets with MODs in relation to company needs and changes, including the need for specific competencies, knowledge or skills.
Follow direction with the assurance to prioritize and meet deadlines as assigned with minimal supervision
Develops team to accomplish store’s business objectives through attraction, selection, coaching, investment, retention and motivation
Ensures attainment of sales, payroll and inventory shortage goals Directs merchandise presentation, with the accountability of knowledge of visual standards
& techniques; ability to implement and maintain within visual guidelines and provide substitutions when needed.
Restocking and provide recovery to maximize productivity. HR Strategic and tactical planning to support the business goals. HR servicing job board posting, and development and new hire procedures: I-9
Management and new hire population Resolve any employee relations issues through a systematic approach using sound
judgment, solutions oriented approach; provide metrics, analysis and feedback to management on organizational, managerial and employee relations issues.
Provides accuracy with the ability to handle LP & auditory objectives to meet compliance and demands via handling Depository of cash deposits & provide change without error.
Identify opportunities to improve organizational effectiveness, assessing the need for change, development of proposals on change initiatives.
Support and report on staffing activities, compensation, and all aspects of benefits management (open enrollment, FMLA, WC, United Health, etc.).
Manage HRIS.
Ensures planning, monitoring and appraisal of employee work results by management team. Train employees using brand learning modules with coaching experiences and disciplining employees.
Maintain all HR related forms, employee handbooks and manuals.
BANK SPECIALIST : TD Bank, Greenville, SC - Nov.12’-Nov. 14’
Provides exceptional customer service while promptly and efficiently processing customer transactions.
Display “WOW” standards by promoting positive public relations by providing professional, pleasant greetings, maintaining contact, connections and addressing customers by name.
Contributes to the attainment of the brand sales goals and related objectives by promoting the Bank's products and services and by generating leads and referrals by following TD Bank Sales routines.
Communicates with customers to discuss personal and business banking financial needs, accurately opens new accounts, including: Checking, Savings, Time Deposit, IRAs, Safe deposit boxes, and sign up customers for e-services including internet banking, bill pay and e-statement.
Identifies cross-sell opportunities including and not limited to the following departments: Wealth Management, Investments, Private Banking, Real Estate, Business Services, and Commercial Banking.
Makes outbound sales calls by phone to increase product per customer ratio. Develops business relationships with potential customers through sales calls /networking and
activities. Provides assistance with Fraudulent Reviews and Check Fraud acknowledgements
adjustments.
SALES ACCOUNT MANAGER: Dillards Corporation, Atlanta, GA
Preserves the needs of clients at all times through visual & sales incentives Provide support and insight to the SM & ASM on business growth opportunities Ensures inventory input through stock replenishments Deliver in season and seasonal hindsight relating to product, presentation and competition
to SM & ASM. Collective feedbacks and customer inquiries regarding store presentation and marketing
initiatives. Detail info of wants and needs for the brands, survey inquiries. Reinforce brand standards and the use of best practices consistently throughout the
market. Assist with opening of the store & closing procedures Coach, Develop and maximize the success of associates Keeps store well organized at all times Cash Handling
Education
BBA – Berkeley College- Larry L. Luing School of Business - New York -2012-Present
● Focus: Business Management and Marketing with Concentration in International Business
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