THE TEN FACES OF FACILITIES MANAGEMENT

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The Royal Institution of Chartered Surveyors (RICS) works with many of these

professionals on a regular basis through its membership demonstrating the importance of high-quality FM and its ability to bring about increased productivity and greater efficiencies within all sizes of organisation. To showcase the FM industry’s successes and highlight those individuals responsible for delivering them, RICS has identified 10 ‘Faces of FM’ for 2015.

Each of those featured has added notable value to their organisation and helped to push the boundaries within the FM sector. Collective successes include campaigning for the living wage to be a constant across the sector for all staff members irrespective of level, moving an entire office of 10,000+ staff to the other end of the country, and raising the profile of FM as a value-adding, strategic discipline. The world of FM has achieved many milestones thanks to these individuals.

KATH FONTANA FRICS, MD, BAM FM Kath Fontana has 25 years’ experience delivering Facilities and Asset Management solutions for a wide range of blue chip organisations. Kath’s former employees have included Serco, Aspire Defence Services, and Interserve. She‘s currently employed at BAM FM Ltd, a subsidiary of BAM Construct UK.

Drawing on this extensive experience, Kath is a great advocate of the power of FM to transform the built environment for the better. Often responsible for managing the interface between construction contractors and FM teams, she ensures that innovation, collaboration and integration around the whole life management of a building are firmly in place right from the start of all the projects she’s involved in. Unsurprisingly, she is also a key influencer in the industry wide development of Building Information Modelling (BIM) and is vice

chair of the government’s BIM4FM Group.As a member of RICS’s Professional Group for

Facilities Management and the BSI Facilities Advisory and Technical Committee, Kath is fully committed to ensuring that FM becomes a recognised and fully professionalised discipline.

SAM HOCKMAN FRICS, DIRECTOR OF OPERATIONS, SERCO Sam’s career got off to a flying start when he was hand-picked from Alfred McAlpine PLC’s graduate leadership programme – a year ahead of his scheduled completion – to take up a post within one of the business’ management teams. Since then, his development and progression in the FM and business services sector have continued at a notable pace.

Now director of operations at international service company, Serco, Sam’s expertise sees him heading up delivery for a number of businesses

across the private and public sectors. These include: facilities management, patient contact centres, forensic examiner services, GP out-of-hours and community services.

Sam is incredibly passionate about delivering outstanding results for his clients, engaging his teams and exceeding expectations in the organisation he works for. This commitment has seen him become an eminent figure in a number of leading industry bodies – Sam is currently a fellow of RICS, a member of the Institute of Business Continuity and an associate member of the Institute of Environmental Management and Assessment.

He has even shared his wealth of knowledge with others in the sector, through talks for RICS on the professionalising of FM, the importance of facilities services as part of an organisation’s critical operational infrastructure, and how well-managed

The Facilities Management industry is full of inspiring individuals whose professionalism, dedication and strategic thought have had a considerable impact on workplaces and organisations across the country. RICS exclusively tells FMJ its thoughts on the best talent in the industry

Each of those featured has added notable value to their organisation and helped to push the boundaries within the FM sector. ”

Debra Ward

Sam Hockman

Katy Dowding

Deborah Rowland

Kath Fontana

Dennis Markey

Wayne Goldsmith

Guy Stallard

Owen Gower

Alan Banbridge

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property can deliver significant, tangible outcomes.

WAYNE GOLDSMITH, SECTOR DIRECTOR FOR TRANSPORT, INTERSERVE Wayne Goldsmith has been sector director for transport at Interserve since May 2012. Over the past three years he has overseen a major transformation of the company’s work in the sector, winning a series of significant contracts and nearly doubling the division’s revenue portfolio in just 12 months.

He leads Interserve’s 5,500-strong transport support services team, which works with a range of major transport clients including London Underground, Network Rail, DLR and Eurostar. Under Wayne’s stewardship the division now supports over three billion passenger journeys annually, delivering the full range of FM services including cleaning, maintenance and security to transport sector clients. The transport team also checks 125,000 tickets a week for the Docklands Light Railway, prints and posts one million adverts in the UK’s main transport hubs each year, and prepares every London ambulance each morning for the day’s work.

Prior to joining Interserve Wayne was operations director at ISS Facility Services, where he was responsible for over 4,500 staff and a revenues of over £63 million.

DEBORAH ROWLAND FRICS, HEAD OF PROPERTY ASSET MANAGEMENT, MINISTRY OF JUSTICE Deborah is hugely experienced in the field of FM, having worked in the industry for more than two decades. Her role, particularly in public sector FM, has heralded many significant breakthroughs during this time.

She currently heads up property asset management at the Ministry of Justice, where she is responsible for the entire judicial estate. Prior to this, she worked at the Cabinet Office, leading the development of a central FM strategy across all government departments: to establish how FM is procured and managed.

With the public sector currently facing enormous pressure to increase financial and environmental efficiencies, Deborah’s remit with the Government Soft Landings (GSL) policy is crucial. Through this work, she is playing a leading role in streamlining and improving public sector construction processes. This role has also put Deborah at the forefront of new FM skills and technology, given that GSL forms part of BIM Level 2 being implemented in readiness for the mandate in 2016.

Deborah has an MSc in FM, is a Fellow of RICS and has recently graduated from

Oxford University’s Major Projects Leadership Programme for Government.

Her position as one of the most eminent contributors to the FM sector was recognised in 2014 when she claimed the Global FM Platinum Excellence award.

DEBRA WARD, MD, MACE MACRO Debra Ward is the managing director of the international FM organisation, Macro. As part of her role Debra is responsible for ensuring that every aspect of the company, including its political, economic and environmental activities are compliant with the required legal standards. Not only is she responsible for the company in the UK, she also oversees its Europe, North American and India branches too.

Debra prides herself on ensuring that all the team members she oversees have the very best support when it comes to their professional development – helping them to exceed personal and business targets.

One of Debra’s greatest achievements was leading a client services start-up company for MITIE. Having grown this part of the business from a standing start, Debra helped it to generate £25 million in its first five years and grow its workforce to over 700 team members across the country. Its success didn’t end there, as the company was voted among the Sunday Times Top 100 places to work in 2013.

As a champion for women in the workplace, Debra has taken an active role in mentoring over 20 women and has even become a certified executive coach to better support her mentees. What’s more, she is a former chair of the Women in FM group which has been set up to champion females in the sector, and acts as a source of advice and guidance. As testament to this Debra was the 2014 recipient of the prestigious Women in the City, Woman of Achievement award, overall for her business acumen, support and development of businesswomen.

KATY DOWDING MRICS, MD FM, SKANSKA Katy has a wealth of experience in the construction sector having worked at Skanska for the past decade, prior to which she spent 15 years with Tarmac and Carillion. She is now managing

director for Skanska’s facilities services operation which requires her to oversee and manage 800 employees and a turnover of £100 million, across a variety of sectors including: defence, healthcare, education, local authority and commercial.

As an FM professional, Katy has played a vital role in the successful delivery of a number of high-profile public initiatives. These have included being a key part of the £352 million refurbishment of the Ministry of Defence’s headquarters in Whitehall, a project where carbon savings of over 10 per cent were achieved. Additionally, Katy managed the successful TUPE transfer of over 100 staff with over a year of commissioning and handover at Bart’s and the Royal London Hospitals. She was also part of the integrated sustainability team for Derby Hospital which has achieved savings of over £2 million so far.

Drawing on her knowledge and expertise of the FM sector, Katy is a regular contributor to Skanska’s overall business strategy – a role she undertakes as one of only five women on its Senior Management board.

As well as proving her FM credentials, Katy has also become a shining example to other women looking to join a traditionally male-dominated industry. Not only has she become the second woman to have ever been offered an MD role at Skanska, she also served as the chair of the National Association of Women in Construction (NAWIC), an elected position, she held for eight years. One of her notable successes in the role has been to increase the body’s membership year-on-year.

GUY STALLARD, HEAD OF FACILITIES, KPMG Guy has enormous experience in the FM sector, starting in the client services department doing a range of audit, tax and advisory work. He qualified in 1990 and began working for clients such as BBC, Granada and BUPA. Having previously been involved in finance, Guy transferred to facilities management and has now settled into his role as head of facilities at KPMG – overseeing three specialist functions, supporting 11,000 partners and staff. These include the Property, Workplace Services and Business Continuity, Safety and Security departments. In his role, Guy and his team support the business by providing a flexible and inspiring office space that meets the needs of a professional services firm, at a cost which is affordable.

Guy also has overall responsibility for environmental initiatives at KPMG and has taken a very active role in promoting Living Wage in the facilities management

sector. Guy represented the business on the Living Wage Commission, as well as being a regular contributor to the facilities management trade press. He also chairs the Building Futures Group End User Forum and the Equality and Human Rights Commission working group on Responsible Procurement in the Cleaning Sector.

ALAN BAINBRIDGE MRICS, DIRECTOR OF FACILITIES MANAGEMENT, BBCAlan has over 20 years’ experience in construction, property and facilities management. His involvement in flagship schemes from PFI, retail, commercial and media has given him a breadth of understanding across the market from owner to occupier and across the supply chain. Now portfolio director for the BBC estate outside London – including Scotland, Northern Ireland and Wales – Alan led the delivery of transformational workplaces/media spaces in Salford for the BBC. This included relocating an entire office of 11,000 staff while ensuring that business continued as normal during the huge upheaval of staff and equipment.

As an FM professional, Alan is a passionate advocate of the role that property can play in business when done properly, and is committed to using the best in British manufacturing and fabrication to support this. Having successfully procured the BBC’s services contracts for FM, security and catering recently, Alan is now leading Wales’ national headquarters relocation to Cardiff city centre. A key component of this is the metamorphosis of an important city centre area and its public impact.

OWEN GOWER, COMMERCIAL MANAGER, VINCI FACILITIES Owen Gower is a dynamic commercial manager for strategic FM projects at VINCI Facilities. His six years with the company has transformed the way it views its commercial models such as lifecycle modelling.

Owen’s career started in the film industry where he developed his talent for creative thinking and an eye for aesthetics. In 2009, after relocating to Sheffield to work as an office manager for VINCI Facilities, Owen finally found his calling in FM.

Owen was FM Commercial Lead on Bradfield School Private Finance Initiative (PFI) in 2010, overseeing the initial bid, mobilisation and financial close. Then, to ensure FM principles were embedded from day one, he joined the project six months ahead of typical FM involvement, working closely with the funders, designers and the

educationalists to enhance FM delivery and support the school’s desired outcomes.

Owen also champions software tools such as the Building Cost Information Service (BCIS) from RICS to demonstrate the effect of capital expenditure decisions on the long term wellbeing and running costs of a company – important for strategic planning and foresight. Owen’s talent was recognised when he won RICS Young Surveyor of the Year in 2014 in the FM category.

DENNIS MARKEY FRICS, CHIEF OPERATING OFFICER, NHS PROPERTY SERVICES Dennis has a wealth of experience in the sector, previously working as integrated services director at Serco Group for four years where he was responsible for managing IT, real estate and facilities management business contracts across the UK, Ireland and Europe.

Dennis joined NHS Property Services in July 2013, as chief operating officer. In this role, Dennis develops the company’s facilities management services so that they efficiently meet the needs of the NHS. He is dedicated to eliminating waste and maximising productivity within the organisation. So far he and his team have generated savings in excess of £30 million every year as a result of reviewing historic FM contracts, while driving a business redesign process and creating a new consistent management structure across four regions.

In 2013, Dennis inherited a portfolio of around 4,000 NHS assets covering estates, property and facilities with more than 3000 staff to drive efficiency and improve standards. Introducing a management development programme specifically designed to support the skills of new managers, Dennis also works to ensure all FM staff are supported fully. FM staff at NHS Property Services now have the opportunity via RICS to obtain professional recognition for their contribution within the industry.

FIND OUT MORE ABOUT RICS RICS has a range of qualifications and training programmes available to those in the FM sector, including the only chartered qualification for professionals in FM, the Associate entry-level qualification open to FMs with vocational experience and the ‘Pathway to Professionalism’ scheme in partnership with The Building Futures Group.

For further information on RICS membership, professional guidance and training available to FM professionals visit http://www.rics.org/fmhub.

As a champion for women in the workplace,

Debra has taken an active role in mentoring over 20 women and

has even become a certified executive coach to better

support her mentees”