THOMAS W. EMERSON, PMP, MBA Phone: (352) 750-3836 or (303) 803-2937 (M)

tomemerson7@gmailcom http://www.linkedin.com/in/tomemerson7The Villages, FL 32163

PROJECT / PROGRAM MANAGEMENT

More than 13 Years Project/Program Management Experience in the Telecom, Cable & IT industries. Experienced with full project life cycle areas (contracting, planning, implementing, controlling & closing) and project process improvement

• Intuitive • Adaptable • Results focused• Innovative •Proactive •Troubleshooter

PROFESSIONAL EXPERIENCECisco –Unified Communications Voice/Collaboration Practice 2006 – 2011Technical Project Lead & Project ManagerResponsible for leading teams of voice engineers in delivery of Unified Communication Enterprise Voice Solutions. Major contributor of internal project management collateral and processes to improve project delivery.* Led teams in the successful planning, design & implementation of Global Enterprise Voice projects, (healthcare,

contact centers, financial institutions) consisting of 100 – 100,000 phones, valued from $100K - $15M * Developed the following PM Process Collateral to optimize project performance and profitability:

o Unified Communication Optimization Services Playbook – that takes the delivery process from sales through delivery and closeout.

o Project Log/Workbooks templateso Project Cost/Hour tracking & reporting templateso Project Quality Assurance Checklisto Microsoft Project Schedule templates o Recommendations for updating standard Statement of Work terms and conditions o Improvement to solution testing process and documents

Analysts International / IBM Global Services / Xcel Energy 2006Project ManagerResponsible for IT project business requirements gathering, documentation and project charter creation.

Adelphia Communications Corporation 2003 – 2005VoIP & Switch Project Manager Project managed cross vendor project team responsible for development and implementation of Voice over Internet Protocol (VoIP) telephony services; Oversaw removal, shipment, reinstallation and integration of digital switch/transmission equipment from one location to another. * Combined input from Customer Care, Billing, Marketing, Operations, Training, Operation & Contact Center

Support Systems, Product & System Engineering, Regional Network enhancements, and seven different vendors into Master Project Schedule and local market implementation project templates.

* Conceived comprehensive Project Plans including Statement of Works, Work Breakdown Structures, Organization Breakdown Structures and Responsibility Assignment Matrixes.

* Coordinated communications with all vendors for issues related to contract execution, communications and project performance.

* Managed project risks and variances, and led development of mitigation/recovery plans to ensure on-time completion.

* Created and managed purchasing activities & budget tracking process/analyses for the VoIP Project.* Built and conducted Quality Assurance Test Plan of VoIP service, processes and systems* Led successful removal, shipment and reinstallation of a 5ESS Switch from Denver CO to Richmond

THOMAS W. EMERSON, PMP, MBA

Advanced Interactive Systems 2002OJT Assessor/TrainerResponsible for ensuring the training and performance of newly hired TSA airport baggage screening personnel at numerous national airports. Certified to instruct on the following baggage handling Explosive Detection Equipment: CTX 5500/2500, L3

3DX 6000 and on the following Explosive Trace Detector Systems: ITEMISER-W, Barringer IONSCAN 400A & 400B, EGIS II

Conducted On The Job Training (OJT) of TSA Baggage Handling personnel at Los Angeles (LAX), Chicago (ORD), Washington DC (Dulles), Baltimore and St. Louis airports

Lucent Technologies Inc. /AT&T Network Systems (AT&T-NS) 1984–2001Senior Program/Project Manager (1998 – 2001)Assembled and successfully led a cross-functional implementation team responsible for a telephony switching project tasked with completing (41) analog to digital switch conversions ($200M) in 18 month, 30 months earlier than a typical plan. Consulted on a large DSL Project ($1B+)* Conceived comprehensive Project Plans that includes Statement of Work, Work Breakdown Structures,

Organization Breakdown Structures, Responsibility Assignment Matrixes and Master Schedules.* Utilized best practice in spearheading development of the joint Lucent/Customer office pre-planning process.* Business liaison between customer and Lucent Technologies for all issues related to contract execution,

communications and project performance. * Successfully built and administered an accelerated Master Schedule that completed the project in 18 months. * Composed communication plans, escalation plans, monthly performance reports, and Action Registers.* Provided recommendation on Project Team organizational structure and process for Lucent’s Project Management

effort of the DSL Project * Represented Program Management in customer contract negotiations.

Sr. Product Planner/Pricing Manager (1991-1998) Drafted and coordinated Lucent/AT&T -NS digital switching/telephony pricing strategies, proposals & programs between Sales Teams, Product & Market Management, Engineering & Installation Services. Designed comprehensive detailed multiyear/multi-product interactive “What If?” financial analyses/business cases to support customer proposals. Crafted associated contract language and assisted in face to face customer contract negotiations. Envisioned innovative Pay As U Grow pricing plan instrumental in award of a 5M line switch replacement

contract. Team leader for development of a national digital switch growth strategy targeted at reducing provisioning

intervals and significantly increasing purchases of latest switching technology. Devised original pricing plan for future network upgrades, software purchases and innovative per line pricing

format that led to renewal of $500M Switching Contract. Responsible for special pricing proposals included in an award of a $600M+ Contract switch replacement

contract. Successfully analyzed Switching telephony product pricing which led to a new Lucent pricing structure.

Contract Implementation Manager (1993-1994)Championed a cross-organizational contract implementation team responsible for efficiently and profitably managing the implementation of $500M Telecom Contract. This included being the business liaison with our sales team in creating contract implementation plan and resolving pricing, contract interpretation, and business issues as they pertain to contracts and agreements. Accomplishments include: Developed integrated procedures leading to ISO 9000 approval for Contract Implementation Process. Ensured that processes across all areas of AT&T-NS were in place to meet contract terms. Brainstormed and established both Switching and AT&T-NS "Most Favored/Preferred Customer Pricing Policies

and Processes" (MFC/MPC) which monitor pricing behavior across all switching customers to ensure MFC Contract commitments on hardware, software and services prices are met.

Received ISO 9000 approval for Switching MFC/MPC Process.

THOMAS W. EMERSON, PMP, MBA

Contract Implementation Manager (continued)* Originated MFC Switching Analysis for switching customers.* Presided over a cross business unit team in development of Switching’s policy statements for Customer Specific

and Third Party Software Developments.

Sales Planner (1987-1990)Supported AT&T-NS computer products sales teams selling to the Local Exchange Carriers (LEC) marketplace. Represented and resolved their customer’s issues. Provided product marketing intelligence to Product Management, coordinated and led product update training seminars, managed introduction of new products and field trials through sales channels. Developed and tracked annual business plans, product discount programs, and monthly forecasts.

Staff Manager, Business Development (1985-1986)Responsible for development of different programs, processes and business plans to assist AT&T-NS sales teams in achieving their annual sales objectives. This included LEC As Earned Discount Program and LEC Special Bid Process

Technical Consultant (1984-1985)Provided technical consulting on Data Terminal Equipment and Printers to our sales teams and customers. Provided customer product demonstrations, equipment installations, responded to customer quotation requests.

VOLUNTEER EXPERIENCE:Mile Hi Chapter of Project Management Institute 2004 – 2006Director of the Rocky Mountain Project Management SymposiumBuilt and directed a team of Project Managers and a budget of $300,000 in planning, speaker recruitment, marketing and execution of largest local PMI chapter event in the country, featuring nationally known speakers including Tom Peters & Rudy Giuliani. Attendance was increased 80% from 2004.

RECOGNITIONS and AFFILIATIONS:* Cisco Achievement Awards and Discretionary Stock Awards (2007 – 2011)* Volunteer of the Year by the Mile HI Chapter of Project Management Institute in 2006* Consistently rated by management as high performer who exceeds objectives.* Awarded by Customer Program Team Quarterly Project Management Team Award in 2001.* Awarded by Customer Program Team - 1999 Project of the Year Award. * 1998 Achievers Club member.* Award of Excellence in 1992 and 1994 awarded by management.* Awarded Sales Planner of the Year Award in 1987 and 1988 by Sales Teams. * Member of the Project Management Institute.

EDUCATION:MBA - Illinois State University, Normal, Illinois BSEE - University of Illinois, Urbana, IllinoisPMP - Certified Project Management Professional by the Project Management Institute