DAWN LAYBOURNE#148 Cosgrove CrescentRed Deer, AB T4P 2W5

Cell: (403) 598-2612

OBJECTIVETo obtain full time employment in the administration department in a company that will allow me to further enhance my skills and advance to other departments.

EXPERIENCE

VELOCA SYSTEMS INC.Office Administrator:

Transferred from Voltage Wireline INC. January 2014 - April 2015Duties: Enter bonus info, banked/vacation days for field technicians, create daily job report, answer phones, order office/safety supplies, organize safety files, data entry, filing, maintain current spreadsheets, customer service and multitasking.

VOLTAGE WIRELINE INC. May 2013 - December 2013Safety Assistant

Duties: Perform misc. data entry, filing, organizing employee safety files, assist in employee orientations, and attention to detail.

ISOLATION EQUIPMENT SERVICES INC. October 2010 - May 2013Office Administrator: Mar ‘11-Present

Duties: Enter bonus info, WCB, banked/vacation day for approx. 110 field technicians, terminations and new hires. Maintain fuel card regime. Required to perform misc. data entry, meet extremely tight deadlines and turnaround times, filing and attention to detail.

Lead Receptionist: Oct ‘10-Feb ‘11Duties: Answering 12 phone lines, create daily morning job and rental reports for all districts, courier, mail, filing, maintain current spreadsheets, data entry, customer service and multitasking.

HSBC BANK May 2010- Oct 2010Customer Service Representative / Reception

Duties: Answering phones/ transferring calls, filing, money handling, balancing, processing transactions quickly and efficiently, customer service and problem solving.

BELFOR RESTORATION Nov 2008- 2009Reception

Duties: Answering phones/ transferring calls, typing restoration quotes (from voice recorder as well as hand written), filing, customer service and problem solving.

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DAWN LAYBOURNE#148 Cosgrove CrescentRed Deer, AB T4P 2W5

Cell: (403) 598-2612

BOBCAT Mar 2008- Nov 2008Accounts receivable/Rentals coordinator

Duties: Collecting funds on overdue accounts, answering phones/transferring calls, spread sheets, renting out bobcat equipment, customer service, loading equipment and problem solving.

TD CANADA TRUST Feb 2004- Mar 2008Customer Service Representative

Duties - Customer service, balancing, money handling, problem solving, completing tasks in a timely manner.

SKILLS Capable of 60wpm Very proficient in Microsoft Word, Excel and Outlook Proven customer service skills Ability to multitask, show attention to detail and meet tight deadlines Ability to adapt to various business styles and goals

EDUCATION

Courses: Red Deer College - Excel Level 1, 2012Red Deer College - Excel Level 2, 2012

Red Deer College: Office Administration Courses, 2001

Consort High School: High School Diploma, 2000

REFERENCES

Name Position Company Phone #Kim Neufeld Office Manager Isolation Equipment C: (403)352-7152Cole Malone HSE Coordinator Voltage Wireline C: (403)396-3966Jason Corbeil President Veloca Systems C: (403)391-6544

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