Transcript
Page 1: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

BOSTON | NEWPORT | PROVIDENCE | SHANGHAI | WALTHAM

KAHNLITWIN.COM

Providing Outstanding Client Service

Page 2: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

• Kahn, Litwin, Renza & Co., Ltd.

• KLR Executive Search Group, LLC

• KLR Wealth Management, LLC

• Envision Technology Advisors, LLC

OUR Firm…

Page 3: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

• Founded in 1975 – Larry Kahn • 1983 – Alan Litwin – Kahn, Litwin & Co., Ltd. • Vision -- to assist clients grow by giving sound business advice. • Mergers:

– Jack Renza – Strengthen Healthcare niche – Frank Monti CPA – NFP Niche – Casten & Victor – Newport – Daniel J. Ryan CPA – Reputation – SSF – Boston marketplace – Fay & Associates – Small business – Freshman & Ferraro – International Depth / Boston

• Currently 200+ employees; 15 Shareholders • Five offices; Boston; Newport; Providence; Shanghai & Waltham

History

Page 4: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

One Firm; Five Locations

Page 5: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

The mission of KLR is to provide the highest quality accounting, tax and advisory services. Each member of the firm will constantly strive to exceed client expectations in all instances, by stressing timely, personalized service utilizing the latest in technological innovations.

The vision of KLR is to be the premier, New England-based

regional CPA firm. We are a firm of innovative and experienced professionals that

anticipate our clients’ needs. We listen, roll up our sleeves and deliver solutions to help our clients achieve their goals.

Mission, Vision and Value

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LEA – Proven Global Network

LEA Global offers clients: • Access to the best and brightest business advisors in the US and

around the world • A leading knowledge resource for multi-disciplinary information

and industry-specific expertise • Expanded accounting, tax and consulting services through a

global network of firms

Worldwide Network of Resources: 180+ Leading CPA Firms

100+ Countries 16,640 Professional Staff

2,056 Partners 586 Offices Worldwide

$2.9 Billion in Total Revenues

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• Market Leadership – Long-standing relationships with professionals (attorneys, bankers,

etc.) – Largest Firm In RI – 3 largest in New England (Blum, Berry Dunn) – Top 20 Boston – Top 100 in Country - 92 – Diverse Service Offerings

• Strong Group of People

– Low Turnover – Best Accounting Firm in Country – BPTW – ten years in a row – Best & Brightest – KLR University

Strengths

Loyal, Highly Successful Client Base

Community Profile

220 NFP clients Participate on over 100

boards/committees

Page 8: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo
Page 9: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Awards & Honors - Leadership

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Firm Revenue – millions

$18.4

$26.1 $27.6

$31.0 $31.3

$35.3 $36.1 $39.6

0

5

10

15

20

25

30

35

40

45

2008 2009 2010 2011 2012 2013 2014 2015

Page 11: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Alliances

Payroll

Employee Benefits

M&A

Health Insurance

Financial

Business

Accounting & Assurance

Tax Planning & Compliance

International Tax

State & Local Tax

Business Valuations

Individual

Tax Planning & Compliance

Financial Planning

Wealth Strategies

Affiliates

Envision

Technology Advisors

KLR Executive Search

KLR Wealth Management, LLC

Page 12: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Diverse Client Base

Healthcare Manufacturing & Distribution Not-for-Profit / Education Professional Service Life Sciences Private Client Services (PCS)

Law Firms Hospitality Real Estate & Construction Retail PE/VC Technology Start-up & Emerging

Other industries: Advertising Automotive/dealerships Finance & Insurance

Page 13: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Our Team

Page 14: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Vertical Champions

Alan Litwin / Loree Dubois

Healthcare

John Surrette

PE/VC

Patrick Martin

Not-for-profit

Laura Yalanis

Hospitality

Anthony Mangiarelli

Emerging Business

Dave S / Dave D

PCS

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Shareholders

Alan Litwin Mike Tousignant Peri Ann Aptaker Henry Silva

Paul Oliveira

Claire Iacobucci

Norman LeBlanc

Page 16: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Shareholders

Anthony Mangiarelli

John Surrette Laura Yalanis Loree Dubois

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Shareholders

David Shuman Dave Desmarais

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Shareholders

Dick Freedberg Meyer Levy

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Accounting / Auditing

Michael Tousignant Henry Silva Claire Iacobucci Meyer Levy

Anthony Mangiarelli John Surrette Keith Leduc

Page 20: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Small Business and Emerging Business Group

David Ogilvie Henry Silva Kim Bevevides

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Tax

Paul Oliveira

Bob D’Andrea Bob Victor Dan Ryan

Norman LeBlanc Laura Yalanis Loree Dubois

Page 22: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Tax

Stephen Fay Dave Desmarais Yasmin Causer

Fred Corso

Ken Freshman

Dede Labonte Mitchell Halpern

Page 23: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Global Tax Services

Fred Corso Ken Freshman Paul Oliveira JoAnn Ferraro

Page 24: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Private Client Services (PCS)

Dave Desmarais David Shuman Yasmin Causer

Dede Labonte Mitchell Halpern

Page 25: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Not-for-Profit Services

Patrick Martin

Michael Tousignant

Page 26: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Paul McVay

State & Local Tax

Norman LeBlanc

Page 27: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Business Valuations

Peri Ann Aptaker Bob Davies Karen Rice

Page 28: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Internal Management

June Landry Principal, Director of

Marketing

Steve Loffredo HR Director

Lynn Baril – CTO

Christopher Mordas CFO/COO

Page 29: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

IT Team

Lynn Baril – CTO

Jose Ramos

Jennifer Megna

Andy Ward Ronaldo Molina

Page 30: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Marketing Team

June Landry

Principal, Director of Marketing

Ashley Brown

Digital Marketing Manager

Katherine Trifero, Marketing Intern

Kathleen Leavenworth

Journalist Associate

Page 31: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

BD / Sales Process

June Landry

Page 32: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Peri Ann Aptaker, Managing Director

Craig Dumas, COO/CCO

Dean Goodwin, Insurance Consultant

Cindy Kenney, Client Service Associate

Page 33: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Michael Tousignant Jason Medeiros

Page 34: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

Services:

• Networking Solutions

– Virtualization

– Support

– Consulting

– Proactive maintenance

– Security

• Web

– Design

– Database and.NET development

– Online traffic generation

– Logo and brand design

– Other design services

– Website hosting

www.envisionsuccess.net

Todd Knapp Phil Magnuszewski Jeremy Girard

Page 35: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

• Receptionists:

– Jazmin Alba - Providence – Jane Tekeian - Waltham – Taryn Bryant - Boston

Key information . . .

Page 36: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

• Audit Admin: – Jennifer Martel, Supervisor – Cindy DeCorpo, Providence – Kim Bolton, Providence

Key information . . .

Page 37: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

• Tax Admin: – Kim Ford - Supervisor – Ellen Archambault - Waltham – Amanda Mariorenzi - Providence

Key information . . .

Page 38: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

• Tara Zahn-Parillo – Partners/Facilities/Benefits • Danielle Bileau– Senior Accounts Payable/Receivable • Anne Marie Savage – Boston / Office Supervisor • Kristen Ferreira – Accounting Manager • Tara Jackvony – Practice Management / General Office Assistant • Josephine Kacoyanis – General Office Assistant (Waltham)

Key information . . .

Page 39: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

• Annual Summit – November • Birthday Celebrations – Monthly • Quarterly Staff Meetings • Quarterly Socials • Summer Outing • Intranet / Internet • E-newsletter

Happenings . . . Intranet

Page 41: Providing Outstanding Client Service - Kahn, Litwin · Providing Outstanding Client Service •Kahn, Litwin, Renza & Co., ... Larry Kahn • 1983 – Alan Litwin ... Steve Loffredo

• Update your

profile • KLR group • Company Page • Connect

Social Media

@KahnLitwinRenza Like / Share

www.KahnLitwin.com Social Media Policy – Be careful what you post