Person Centred Thinking

Adult Social Care

Tania Hudson

The Essential Standards of Quality and Safety are based on the outcomes that people using a service will experience.

They are designed to help providers to comply with;– Health and Social Care Act 2008 – (Regulated Activities) Regulations 2010 – CQC (Registration) Regulations 2009

The regulations describe the standards that people using services have a right to expect.

They outline what providers should do to comply with the regulations

The regulations are grouped into six key areas:

- Involvement and information

- Personalised care, treatment and support

- Safeguarding and safety

- Suitability of staffing

- Quality and management

- Suitability of management

At the core of the standards is the importance of person-centred practice

CQC defines person centred practice as . . .

Putting the person who uses services at the centre of their care, treatment and support, ensuring that everything that is done is based on what is important to that person from their own perspective.

Put simply, its a way of asking what people want, the support they need and how they can get it.

As providers, you will want to know your staff have the knowledge and skills to put this into practice.

How do we support and develop as a team in using person centred approaches and sharing

best practice?

How do we support staff members individually in developing competence in using person centred tools and approaches?

What knowledge, skills and understanding do

our team have of person centred thinking tools

and approaches?

One way of meeting the essential standards of quality and safety is through staff training.

The Care Quality Commission (CQC) state that all staff should receive a comprehensive induction that takes account of recognised standards within the sector and is relevant to their workplace and their role.

The relevant induction in this context means the Common Induction Standards.

Standard 7: Person-centred supportIf carried out in depth, this can

provide excellent evidence towards

the diploma at level 2 or level 3

Diploma in Health and Social Care

Mandatory units

Level 2: Implement person centred approaches in health and social care

Level 3: Promote person centred approaches in health and social care

Level 5: Lead person centred practice

RECOMMENDED BEST PRACTICE TRAINING

Person Centred Thinking – Staff can experience using person centred thinking tools and consider when they may be useful.

Active Support – Staff can identify and discuss opportunities for engaging with individuals & appreciate the value of active support & engagement.

Dignity – A look at best practice.

For more information and online booking you can access the Adult Social Care Training Prospectus:

www.eastsussex.gov.uk/socialcare/providers/training/dps.htm

How do we ensure staff know about;

- an individuals personal history?- what's important to the person?- what their individual gifts and qualities are?- what level of support the person requires?- their communication methods?- what they want for the future?- how to support friendships and relationships?- how to support individuals to be part of the community?

In Person Centred Thinking training staff can experience using person centred thinking tools and consider when they may be useful. -Like and admire-Communication charts-Relationship circles-Important to and important for-Working / not working

These tools can helpbuild a one page profile…

One page profiles

• A good starting point is for each person to have a ‘one page profile’

• A snapshot of a person; characteristics, etc. that the person is happy to share.

• A positive and quick introduction to the person and the things that matter to them.

• Focuses on the person’s preferences, strengths, interests and the things that others like and admire about them.

• Can ‘signpost’ to other important information such as moving and handling guidelines.

Like and admire…..

Including ‘what people like and admire about me’ on a one page profile can provide an instant positive image of the person, helping us see the unique individual they are.

How often do we tell someone what we like and admire about them?

Family, friends and staff can all be asked what they like and admire about the person.

IMPORTANT TO?

What makes you happy, content and

fulfilled?

IMPORTANT FOR?

What keeps you healthy and safe?

One page profile examples…

Progress for Providers

Checking your progress in using person centred approaches…