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Migrating Two Course Management Systems to One

Unified Sakai CLEThomas Boudrot – Manager, Instructional Technology

John Ansorge – Educational Technology SpecialistOregon Health & Science University

June 16, 2010

On Rebellion …

”There is no learning without a little bit of rebellion.”

Michael FeldsteinOpening remarksSakai 2010 Conference

Rebellion: June 2007

”Sakai is very crude and unsophisticated. There are lots of better systems out there. It has the feel of a Computer Science 101 project.”

-- Anonymous OHSU Faculty Member


“Since the discussion forum is not a threaded one, I am not even considering using Sakai.”

--Another Anonymous OHSU Faculty Member


“I wish more planning had gone into selecting Sakai for testing. It’s inadequate and inappropriate.”

-- Yet Another Anonymous OHSU Faculty Member


“Please return to eCollege. Pronto.”

-- You get the picture

Oregon Health & Science University• Located in Portland, Oregon• Established in 1877; Oregon’s only health and research university• OHSU Hospital and Doernbecher Children’s Hospital; most

comprehensive health care services in Oregon with more than 150 primary and specialty clinics

• Annual grant awards over $350M; $225M funded by NIH• Schools of Medicine, Nursing, Dentistry, Pharmacy: BSN, MSN,

MBA, MPH, MSN, DN, PAMD, DMD, PhD, MD …• Enrollment: ~2,900 students • Faculty: 1,600 faculty and over 2,000 practicing clinicians serving as

volunteer faculty members

The Journey

Sept. – Dec. 2006 Oh, Woe OH$U

Jan. – May 2007 The Pilot That Better Not Fail

June – Aug. 2007 Fire, Ready, Aim!

Year 1: Sept. 2007 – Aug. 2008 Age of Denial, Despair & Disgust

Year 2: Sept. 2008 – Aug. 2009 The Slow Thaw

Year 3: Sept. 2009 - Today Age of Enlightenment

11th Sakai Conference - June 15-17, 2010 9

Late 2006: Oh, Woe OH$U• Extreme state budget shortfall for FY ’08 (starts in

June ’07)• Massive layoffs projected with severe program

cuts• No desire to change course management

systems; can’t afford them as currently licensed:• Blackboard users < 200 @ $42K plus support• eCollege users ~ 1,100 @ $350K plus support

• School silos have autonomy and no real allegiance to the university


Enter, the Village Idiot: March 2007

• Pilot started in January 2007. ATECH manager hired March 2007.

• Determine if Sakai diverse/robust enough for university-wide adoption

• Unify schools/programs on single CMS; enable interdisciplinary crossover

• Ensure availability of Sakai hosting at reasonable cost (~$10 per student/yr.)

• Manage successful integration project with student information system

Early 2007: The Pilot That Better Not Fail

• 43 faculty members from all four schools, multiple departments

• 11 courses fully implemented in winter and/or spring quarters

• 18 faculty actively participated in surveys, meetings, pilot post mortem

• Pilot findings: June 2007

Pilot Findings (Issues v.2.2)

• Navigation• Confusing; too many clicks.

• Discussion Forum Tool• Where are the treads? (Jforum)• Why can’t I see an entire threaded discussion? (forums)

• Tests & Quizzes• No real QTI import compatibility

• Look and Feel• Site home screens not flexible enough


The Results

Concerns AddressedStars align with v2.2 to v2.4 (there is a God)

• Navigation: Vendor “value add” could be removed

• Forums: v2.4 incorporates Display Entire Message function

• Tests & Quizzes: v2.4 improvements including Quick Create capability

• Look and Feel: Customization totally okay


Provost’s Recommendations

Pending adequate addressing of concerns raised, OHSU will:• Offer Sakai at no cost to schools/departments

beginning Fall 2007• Provide help desk support 7 days a week and offer

design consultation• Allow eCollege and Blackboard to continue

operating at school/departmental expense• Review and approve any new CMS before purchase

Fire, Ready, Aim: Nursing Takes the Plunge

• 16 courses offered in Summer 2007• Coercion by conversion: SON designers hit

the ground running• Sakai Help Desk launched (phone and email)• SIS integration re-worked, tested, deployed

Year 1: Denial, Disgust & Despair

• SoN, SoD and MGT made the move• eCollege to be phased out by Spring, 2008• Jillions of orientation sessions• “Don’t bother, it won’t be around long.”• Angry calls, tears, confrontations• Poison dropped into the well

Year 1 Surprises

• University hired full-time educational technologist

• Blackboard admin takes second look:• Major revision of BMI intro course completed • Excellent student/faculty response• Decision made to scrap BB at end of academic

year; Dept. will hire full-time instructional designer to be managed by village idiot

Year 2: The Slow Thaw

• Sakai sole CMS by December 2008• OHSU hired instructional designer for course

consultation/help desk support• Continuing education programs join Sakai• Outreach by training, consultation and

mentoring• Support always seems to be available. What

gives?


Year 1 Results: Students/Fall


Year 1 Results: Students/Spring


Year 3 Results: Students/Spring


Year 1: Students/HD Support


Year 3: Students/HD Support


Year 1 Results: Faculty/Spring


Year 3 Results: Faculty/Spring


Year 1: Faculty/HD Support


Year 3: Faculty/HD Support

Year 3: Age of Enlightenment

• Outsourcing becomes popular• University hires another instructional

designer/help desk support person• University looks to ATECH for overall faculty

development direction• Discussion is changing: education, not

technology

Lessons Learned

• Change is tough. Accept it.• Conversion is not all it’s cracked up to be.• Keep your friends close and your enemies closer• Give superior service and bite your lip; When

you can’t, be constructive, direct and follow up.• Document, document, document.• Communicate (a lot) and laugh even more.


Questions/Discussion