Medhat Youssef
Career Objective
Seeking challenging career in Social Development sector to get a position of responsibility, using my skills efficiency to communicate my ideas and views and commit myself for achieving organization objectives with the team effort and my positive attitude and performance
Education
B.Sc. Engineering (H.T.I) Major: Electrical & Telecom Engineering. Grade: Good with 71% Graduated 2005Professional Experience:
Current job :
IT Infrastructure and Operation Supervisorwww.panda.com.saCompany Field: - Retail May 2015 – Present Job Summary :
Responsible for implementation of new Stores by identifying business requirements, managing third party vendors, providing training to end users, developing the business intelligence report to support streamlining of business processes & day to day operations
Systems Design Development and Implementation Carry out requirements gathering with customers in order to identify specific needs from IT solutions by in-
terviewing them, gathering the data & producing a report to ensure the solution meets the customer need Participate in modeling and mapping business processes to ensure processes are fully understood before the
IT solution is implemented Coordinate with suppliers of IT services (Internal & External) and key / end users in systems implementa-
tion by executing on his role in project plans in order to ensure successful IT project implementation
Systems Operation and Continuous Improvement Identifies system / process gaps by analyzing processes in order to ensure solutions address the
gaps Recommend specific IT solutions to meet business requirements and provide continuous improve-
ment of existing systems e.g. sales compensation system, customer order processing, manufactur-ing systems …
Recommend new business opportunities, new systems and processes; identify simplification and documentation and improvements in operations.
Participate in Managing Applications’ capacity planning to ensure continuous improvement of ser-vices balancing cost with performance
Participate in executing regular customer satisfaction surveys across Participate in deploying IT policy to ensure company’s data and assets good utilization and safe-
guard
Mobile No, 011-1777-0706E-mail: [email protected]
Overall Projects Management Participate in implementing standard project management processes, tools and methodology Ensure completion of deliverables and adherence to timelines; track milestones and timelines re-
lated to his tasks project to meet expectations of clients; analyze and resolve issues. Participate in projects such as ERP implementation in respective applications areas in coordination
with Project managers, business team and system integrator consultants
Users Training and Support Provide customer service and support to key stakeholders (customers, suppliers, employees) on his
specific projects by visiting customers, asking for feedback, responding to problems and providing the right IT solution (e.g. Point of Sales, Merchandizing, CRM, Finance, HR…) to maintain cus-tomer satisfaction.
Provides guidance, training and coaching to customers on how to deal with specific technical is-sues to fulfill departmental requirements from an IT perspective.
Senior Infrastructure Engineerwww.knockmart.com Company Field: - Retail January 2015 – April 2015 Job Summary:
Design Infrastructure for the new store and install passive and active Network Manage and Configure Servers (Build Domain Control, AD, DNS, GPO, and DHCP) Manage And Configure Sophos UTM (Firewall, Proxy and Wireless AP ) Manage and Configure Sophos Anti-Virus Server Purchasing of IT Equipment and software within agreed budgets Planning and Integrate Retail Equipment and install it with the system Configure and Troubleshoot IT hardware (PCs , Printers, Scales, Label and Barcode Printer
and POS), software or network Manage VPN Connection Between the Stores, HO, Host Centers and Hosted server (dedicated
or VPSs)
Previous job:
Senior System Engineer (AAC Company) www.aac-asgeg.com Company Field: - Retail April 2014 – December 2014 Duties:
Working on Active Directory and controlling IT user accounts System upgrades both at workstation and Server level Troubleshooting technical problems and implementing solutions. Maintenance & management of the Critical Windows based Server Environment Managing and monitoring of backups in multiple locations. Responsible for supporting Branch offices (AD, Exchange 2007, Backups) Managing and monitoring ISA 2006, VPN connections
Desktop & Network Infrastructure Specialist http://www.metro-cc.com / www.makro.com.eg
Company Field: - Retail - July 2010- April 2014
Job summary: Configure Cisco Switch different VLAN and also Configure IP Phone. Troubleshoot computer hardware, software or network Installing and operating Windows desktop by using WDS Server and SCCM and manage the
client by using Tivoli Evaluation of company hardware and software Respond to requests for technical assistance in person, via phone, and via ticketing system. Manage File server and assign Quota to users to access their data. Manage McAfee Antivirus server EPO agent which allowed to automatically updating itself
and all subsequent secondary servers and all managed clients all over the network every day or even every hour if it is necessary to do that.
Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Maintenance & management of the Critical Windows based Server Environment. Working on Active Directory accounts, configuration of Blackberries & laptops. Managing and monitoring of backups in multiple locations. Troubleshooting technical problems and implementing solutions. Purchasing of IT Equipment and software in line within agreed budgets. Supporting a multi-site IT infrastructure of at least 100 employees. Responsible for the fast and accurate troubleshooting of reported faults. Providing technical support via helpdesk systems for a wide range of internal & external
applications. Maintaining a wide range of computer hardware and software programs Configuration and testing of any new hardware and software Managing and monitoring the printer server at the site
System Administrator (CIT Global)www.citglobal.com www.citglobal.mobi
Company Field: - Software - October 2007- July 2010
Job summary: Admin for Exchange 2003 (create or delete user and group mails ,backup and Restore plus
performance Monitoring ….etc ) Manage ISA 2004 rules, VPN connections Manage Active Directory (Create, Remove Users, Reset Password, Disable
accounts…..etc) ,IIS, FTP, DNS & DHCP failures, backup and restore for big failures Manage Microsoft updates WSUS inside ( The Domain or Workgroup PCs) Supporting includes network printers installation, share local printers between users, Scanners
Setup, faxes ,outlook failures, mail problems, Internet failures join new users to domain and windows installation ,Symantec antivirus ,VPN connection Install new local ,shared & network HP printers , Fix Printers failures like network or share
problems
System Administrator (Tawassul Technology) -KSA Site Company Field: tracking System. (AVL Technology) field using (GPS, GPRS & GSM) network
- May 2006 – October 2007 Job Summary:
Manage Domain controller Setup, Configure and Faults, Active Directory, DNS, DHCP, Routing & Database Servers.
Network Monitoring (Services, Network Monitor &Event Viewer. Users Supporting Mail or Internet Failures, Shared or Network Printers Setup. Group Policy, Modify & Deployment to site, Domain or OU.
Technical Support Engineer (Mena Net)Company Field: ISP.
- January 2006 - May 2006 Job summary:
Installing, configuration and troubleshooting of LAN. Configuration of ADSL Routers and Modems. Configuring CISCO Switch and Router.
Training Programs : PMP V5 preparation course 40 hours Cisco Certified Network Associate (CCNA) Installing and Configuring Windows Server 2012 (70-410) Administering Windows Server 2012 (70-411) Configuring Advanced Windows Server 2012 Services (70-412) Core Solutions of Microsoft Exchange Server 2013 (70-341) Implementing, Managing, and Maintaining Windows Server2003 Network Infrastructure Managing and Maintaining a Microsoft Windows Server 2003 Environment Designing Security for a Microsoft Windows Server 2003 Network Configuring Windows Server 2008 AD. Configuring Windows Server 2008 Network Infrastructure. Windows Server 2008 Server Administrator. Implementing Microsoft Internet Security and Acceleration (ISA2006) A+ & Network + at Prime Soft Co
Technical Skills:
Configuring Windows 2003, 2008 and 2012 as File, Print and WEB servers. Implementation of TCP/IP and related Services-DHCP/DNS/WINS Installation and maintenance of Windows 2003 and 2008/2012 DNS, DHCP and WINS
Servers for the DOMAIN. Active directory management, NTFS security, disk quota management Managing technical support team which is responsible for infrastructure services on Microsoft
Windows technology Updating servers with latest service packs and hot fixes Configuring, Managing and Maintaining Networking Equipment Installing configuring administrating software applications Documentation of all the work done using Visio, Excel and MS word Responsible for designing and implementation of customers network infrastructure Ample knowledge in Windows 98 \ Me \XP \ win 7\win 8 \ 2003,2008 and 2012 server Active Directory users and groups management. Maintained MS Exchange Server – Performed troubleshooting and provided resolutions for
server problems
Certificates
Microsoft Certified Solutions Associate (MCSA 2012) Microsoft Certified system Engineer (MCSE)
Microsoft Certified Core Solutions of Microsoft Exchange Server 2013 Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA)
Advanced Skills:
Fast learner with ability to work under pressure. Meeting deadlines, self-motivated, adaptable and dependable. Team player. Effective organizational skills. Hard worker and Target Oriented. Capable of handling multi-tasks Self-study capability Decision making, critical thinking, organizing and planning
Projects
Building two Stores data center from scratch (Makro Elsalam & Makro Qalybia). Building up the infrastructure (Routers, Switches, Access Points, Servers...etc.) including
complete IT retail hardware like check-out, HHTs, scales and etc. Building Data Center for Panda HQ and Data Center for October store Building all Infrastructure and Complete IT Retail Hardware for October Store
Languages:
Fluent in Arabic both written and spoken Very Good in English both written and spoken
Personal Information
Nationality Egyptian Date of Birth 2 Nov 1983 Place of Birth Dakahlia, Egypt Address EL-hadayk - Cairo –Egypt Military Service Exempt Marital Status Married Driver license yes
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