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A collaboration of:

Designing the Modern Utility

Henry Bailey

Global Vice President, Utilities Business Solutions

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2

ONE MILLION CITIZEN CITIES

1st Century

ROME

1950

83

2007

468

2025

220 CHINA


MEGA-CITIES

1950

NEW YORK

CITY

1985

10

Today

27

2025

40+

TEN MILLION CITIZENS


CHANGING WEATHER PATTERNS INCREASE IN EXTREME WEATHER EVENTS

390 natural catastrophes in 1980…910 in 2012

+110% storms

+340% floods

+360% extreme temperatures and drought


Smarter Grids

Cities

Water

Meters

Consumers

Operations


UTILITIES TODAY

Complex

Infrastructure

Requirements

Changing

Role of

Consumers

IT/OT

Convergence


COMPLEX INFRUSTRUCTURE REQUIREMENTS

0

200

400

600

800

2015 2010 2035 2030 2025 2020

$16.9 Trillion in new electric

infrastructure through 2035

World Electricity Demand (Quadrillion Btu)

Worldwide water consumption is

doubling every 20 years, more than

twice the rate of population

Ocean

97%

Lakes & Rivers <1% Underground 29%

Frozen 70%

Fresh Water

3%


COMPLEX INFRUSTRUCTURE REQUIREMENTS

Build Operate Maintain


Reduce Operational Costs

Increase Asset Utilization

Minimize Safety Risk

GOALS

OPERATIONAL EFFICIENCY FOR UTILITIES

ASSET OPTIMIZATION SOLUTIONS

Asset Analytics Workforce Retention

Core Plant Processes Predictive Maintenance Enterprise Asset Management

Powered by HANA Enterprise

Cloud


Energy partner

Social advocate

Prosumer Disruption

CHANGING ROLE OF THE CONSUMER


CHANGING ROLE OF THE CONSUMER COST EFFECTIVE CUSTOMER INTERACTIONS

DIRECT

CONTACT

CENTER

WEB

MOBILE

SOCIAL

© 2013 SAP AG. All rights reserved. 12

Historical Utility Systems

Operational Technology

Energy Management

Systems

Distribution Management

Systems

Substation Automation

Distribution Automation

Field Area Network

Microwave

AMI

Information Technology

Customer Information Systems

Enterprise Asset Management

Supply Chain

AP / AR

Project Systems

HR & Payroll

Financial Management & Controls

Enterprise Mobility Platform

Enterprise Security

Energy Trading & Risk Management

IVR / VOIP

Enterprise Services Bus

eMail

“The Great Wall”

© 2013 SAP AG. All rights reserved. 13

Utilities with SAP

Operational Technology

Energy Management

Systems

Distribution Management

Systems

Substation Automation

Distribution Automation

Field Area Network

Microwave

AMI

Information Technology

Customer Information Systems

Enterprise Asset Management

Supply Chain

AP / AR

Project Systems

HR & Payroll

Financial Management & Controls

Enterprise Mobility Platform

Enterprise Security

Energy Trading & Risk Management

IVR / VOIP

Enterprise Services Bus

eMail

IT/OT Convergence

Multichannel

Communication

Workforce Management

Mobile Workforce

Meter Data Unification &

Synchronization

GIS / Spatial

Data Historian

Outage Management

SAP


SAP Convergence Platform

Effectively Manage the Mobile Workforce

Mobile Apps, Workforce Scheduling, Asset Management

Align work with crews

Ensure crews & vehicles have proper materials for the job

Prioritize work

Real-time feedback

Better Customer Outage Management

MDUS, mobile workforce, workforce scheduling, asset management

Real-time outage awareness

Better customer communication

Reduced outage time


SAP SOLUTIONS FOR UTILITIES Energy Supply Chain

Optimization

Fuel Supply Chain Management

Metering Service Parts

Planning and Logistics

Energy Portfolio Management

Operational Efficiency for

Plants and Grids

Asset Portfolio and Commissioning

Asset Visibility and Performance

Asset Operations and Maintenance

Operational Risk Management

Managing the Intelligent Grid

Smart Meter Data

Management and Operations

Demand Data Management

People and

Talent Core Human Resources

and Payroll Talent Management

Time and Attendance

Management

Workforce Planning and

Analytics

Finance Financial Performance

Management

Accounting and Financial

Close

Treasury and Financial

Risk Management

Collaborative Finance

Operations

Enterprise Risk and

Compliance Management

Procurement Supplier Discovery and

Lifecycle Management

Strategic Sourcing and

Contracting

Procurement and Order

Collaboration

Collaborative Invoice

to Pay

IT Management Application Lifecycle

Management

IT Infrastructure

Management

IT Portfolio and Project

Management IT Service Management

IT Strategy and

Governance

Customer Experience

Multichannel Marketing

Sales and Customer Service for

Residential Customers

Sales and Customer Service for

Commercial and Industrial

Customers

Bill-to-Cash

Technology

Solutions

Analytics Consumer Experience Data Management Enterprise Mobility

SAP HANA Platform

Application Development

and Integration

Smart Grid Data Processing and

Analysis

16 © 2013 SAP AG or an SAP affiliate company. All rights reserved.

Designing the Modern Utility

Creating the Future Together

Address the

Changing role

of the

consumer

Convergence

of IT / OT

Processes and

mobile

workforce

Business Suite on HANA Multi-Channel Real-Time Data Platform

Support

Complex

Infrastructure

and Improved

User Interface

17 © 2013 SAP AG or an SAP affiliate company. All rights reserved.

Thank you!

https://ideas.sap.com/utilityoftomorrow

https://ideas.sap.com/utilityoftomorrow