For Assistance
Email: [email protected]
Phone: 800-447-9407 or
Fax your PO to: 302-288-6884
Live Webinar on
Let's Work it Out - How to Work Through Confrontations
Date & Time:
This workshop will identify what creates conflict. Help to understand
basic behavioral styles, how they can create and resolve conflict.
Learn how to develop appropriate communication and listening skills
to resolve misunderstandings. Finally, the workshop will cover how
to be an effective third-party facilitator for solutions to
disagreements.
Employee conflict in the workplace is a common occurrence, resulting
from the differences in employees' personalities and values. Dealing
with employee conflict in a timely manner is important to maintaining
a healthy work environment. Believing that a conflict will simply
disappear is an inaccurate assumption to make because simple
conflicts can grow into major problems if not dealt with appropriately.
This webinar will identify how values, individual goals, emotions, lack
of listening, resources, accountability and unclear expectations can
all lead to workplace conflict.
Behavioral styles are at the root of communication style and greatly
impact how "happy" and effective we are in any role. Adapting to a
role that isn't a natural fit causes us stress. Within teams different
behavioral styles can lead to conflicts because communication styles
can be like opposite magnetic poles repelling, instead of attracting.
During the best of times, when stress is not too high and things are
generally running smoothly, our style differences don't cause major
issues. Co-workers can go about business, relying on their
comfortable ways of getting things done. In fact, differences in
behavior styles are hardly noticed.
However, as stress mounts, especially when we have to work closely
with others, our styles become more noticeable and more apt to
enhance conflict. This workshop will review the five behavioral styles
of: competition, accommodation, avoidance, compromise and
collaboration. When a tense situation arises or an interaction
becomes uncomfortable, people will rely even more on their
preferred style of behavior to solve the problem at hand. If both
parties are focused on their needs and not the other person's
needs, tension will grow. How to use different behavior styles to
remove personal behavioral preferences from a situation to move the
conflict from personal wants to mutually agreed to resolutions will be
discussed.
l Identify what creates conflict
l Understand behavioral styles and how they impact
relationships
l How to develop active listening skills
l How to resolve conflicts
l How to be an effective third-party facilitator for solutions
Click here to register for this webinar
l Managers
l Supervisors
Wednesday, September 12,
201210:00 AM PDT | 01:00 PM EDT
Duration: 60 Minutes Instructor: Kathy Coughlin
Location: Online Price : $145.00 (for one participant)
Overview:
Areas Covered in the Session:
Who Will Benefit:
Register Now
Instructor Profile:
Kathy Coughlin is co-founder and
president of Team HR, a consulting
firm specializing in providing
solutions to organizations’ human
resources challenges. Ms. Coughlin
has over twenty-five years of human
resources management experience
and has held positions of VP Human
Resources and Director of Human
Resources for med size
organizations of 400 employees to
large organizations of over 3000
employees.
After starting her career in human
resources as a Recruiter & Trainer,
she progressed to Human Resources
Manager, Assistant Human
Resources Officer, Director of
Human Resources and VP of Human
Resources. Except for her initial
assignment, all of her positions have
been responsible for the broad
spectrum of human resource
generalist.
Ms. Coughlin provides employee and
supervisor training to large and
small businesses, the Small Business
Development Center, and is a
member of the Palm Beach
Community College Business &
Industry Training Speakers Bureau.
...more
Kathy Coughlin
Co-Founder and President,
Team HR
Suggest a Topic More Webinars
Your Necessity is our Priority
l Employees
l Human Resources
It would be really nice if you can circulate this mail to all your deserving colleagues who can immensely
benefit from this program.
For more information, please contact the event coordinator. We look forward to seeing you at the webinar.
Best regards,
Event-coordinator
TrainHR
TrainHR
www.trainhr.com
1000 N West Street Suite,
1200 Wilmington DE 19801
Phone: 800-447-9407 or
Fax your PO to: 302-288-6884
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