Johnathan Thomas227 Parmly Place, Painesville, Ohio 44077(440) [email protected]
PROFESSIONAL PROFILE
Entry-level technician seeking opportunity in mid-level company, in order to provide IT / Helpdesk Support and network administration
Office 2010
Helpdesk Support
Troubleshooting
Home networking
Windows 7
Active Directory Knowledge
DHCP
Antivirus
Backups
Citrix
PROFESSIONAL EXPERIENCE
AT&T U-Verse, 10617 Cedar Ave Cleveland, Ohio 44106IT Premise TechnicianApril 2014 – October 2015
Achievements:
Actively configure ATT U-Verse router and computers to approximately four clients per day Provide top-notch quality customer service to clients by listening to customers needs Provide constant overtime assistance in order to complete AT&T’s mission
Responsibilities:
Basic TCP/IP configuration to routers and PC’s Professionally install CAT5 cabling to endpoint devices Provide over the phone and personal troubleshooting of home and business networks Configure wireless connections
United States Army, 256th Combat Support Hospital 25U, Signal Support Systems SpecialistJune 2008 – October 2015
Responsibilities:
Basic radio setup and operation Maintain communication network Installing Cat5 through out the hospital Maintain communications security for all radios
Johnathan Thomas • [Phone number]• [E-mail]Page 2
EDUCATION
Lakeland Community College, Kirtland, Ohio
Actively pursuing Associates in Applied Science / Microsoft Networking Option
February 2010
REFERENCES
Andrew Philbrick
Friend
(419) 563-5830
Chris Caruso
Friend
(440) 251-0946
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