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22nd March – National Healthcare Conference , Dublin

Comprehensive

service solutions

for the healthcare

industry

This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group. 2

Your quality of life today?

What defines your experience of the National Healthcare Conference?

Transport toconference center

Hostesses atwelcome desk

Quality ofcoffee and food

Qualifiedprofessionals


Quality of Daily Life in a Health Care Facility

What defines a hospital experience?

Guestservices

Food andnutrition

- Central call center- Patient transport

Cleaning/Laundry

Facilities management:building and technical

maintenance

- Sterilization- Clinical Technology

Management- Laboratory services

Medical treatment


A STRATEGIC OUTLOOK


Health care market challenges

Demographicfactors

Patternsof disease

Social/societalfactors

Politicalfactors

Economicfactors

Technologicalfactors

Demand for Care (population)

Supply of Care(healthcaresystems)

While health care costs significantly rising

Patient consumerism

Availability of qualified labor


How to provide more while controlling costs?

Partnering with an industry expert,who allows you to focus on your core business

while they take care of the rest.

A strategic, value-added and trusted partnerto make a positive impact on

business performance.


Understanding specific challenges…

Increasing chronic diseases

and complex treatments

Competing to attract/retain

best clinical staff

Increasing patient consumerism

Rising costs, reduced reimbursementsmean decreasing margins

Hospitals are under pressure to deliver more while controlling costs

The 4 challenges of the health care market


… and strategic priorities of health care institutions

" To be rated as an excellent employer "

" To develop an international reputation "

" To be one of my country’s top ten Hospitals "

" To increase quality and safety "

" To reduce costs and balance my budget "

Specific challenges that require customized solutions


A VALUE-ADDED APPROACH


How a strategic partner can support health care performance

Increasingefficiency andproductivity

Improvingpatient

satisfaction

Improvingnursing

motivation and retention

Building hospital

reputation to be the best

provider of quality of care

Developingnew revenue

streams

Reducingcost and balancing

budget

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Services to users

Support services for client processes

Technical support for equipment and infrastructures

Standardization

Comprehensive management

Commitments onresults and total cost

Deep Diagnosis of current szenario

Full & joint understanding of outcomes

Solution design Design

The route to costumized solutions

Design

Manage

Deliver


Optimizing health care institutions’ performance

Improving the 3 key assets of an organization…

Increasedpeople satisfaction,

motivation andeffectiveness

Enhancedprocess quality,

efficiency andproductivity

Improved Infrastructure

and equipmentutilization, reliability

and safety

Positively impacting financial and operational performance


Delivering tangible results and benefits

Examples of outcomes

People

Process

Infrastructureand equipment

Increased staff satisfactionand motivation

Heightened occupantcomfort

Increased patient / visitor satisfaction

Enhanced staffProductivity

Reduced absenteeismand staff turnover

Increased process qualityand effectiveness

Ensured regulatorycompliance

Lowered operating costs

Reduced carbon, energy, water and waste footprint

Extended life of physical assets

Maintained assetsfunctionality and safety

Lowered capitalexpenditure


Sodexo provides high-impact solutions for hospital performance

Direct and immediate impact on client ’s business continuity

Retail management

Patient feeding

Cafeteria

Gift Shop/retail

Facility Management/Engineering

Mail services

Linen and laundry

Office cleaning

Guest hotel

Generic services

Sterilization services

Laboratory services

Biomedical cleaning

Bed management

Clinical technology management

Logistics(patient, materials)

Service assistants

Clerical staff

Hospital CoreActivities

Healthcarespecific services


German Heart Institute Berlin, Germany

RESULTS

CHALLENGES• Reinforce international

reputation for excellence • Retain and attract elite medical staff

• Attract patients from around the world • Generate cost effiency

SODEXO’S HIGH-IMPACT SOLUTION• More than 20 strategic

services from patient transport

to technical maintenance

Including core activity services such as sterilization where quality is

critical

• Highest medical standards

90% patients transported in < 5 min.,

5,000 boxes of surgical instruments sterilized a week

Compliance: KTQ certification and Moody ISO 9001 certification for

process

• Improved hospital experience

Guest house 100% bookedserving 1,000 international

guests per yearInternal call center for all staff members

to manage their requests efficiently

• Reduced operating costs

Over €250K savings in transport and sterilization services

52% savings in bed management 10% savings in technical

maintenance

MEASURABLE RESULTS

• A long-term partnership with a shared common vision


German Heart Institute Berlin, Germany

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€15.3 bn REVENUES

380,000 EMPLOYEES

ON 34,000 SITES

IN 80 COUNTRIES

SERVING 50 million CONSUMERS DAILY

Sodexo is a world leader in Quality of Daily Life Solutions

This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group.


Sodexo in the health care industry

High-impact solutions for improved hospital performance

60,000health careexpert employees

health care institutions 40year’s experience80countries

worlwide

World leader

in Quality of Daily

Life Solutions

4,300


Why Sodexo?

An international network of health carespecialists

Tangible results linked to clients’

strategic priorities

High-impactsolutions thatcontribute to

hospital performance

A strategic,value-added and trusted

partner

The #1 service provider to health care institutions worldwide

A long-term vision

This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group.This document is exclusive property of Sodexo Health Care. It is not to be reproduced without the express consent of the Sodexo Group.

Thank you!


For more information

Please contact

www.sodexo.com

Name Email

Telephone

Jens [email protected]+49 30 45290 195