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Action ResearchProposal

Action Research Proposal 1

Nicole L. HolmesEDD/581

March 3, 2014Scott Benson

CREATING EFFECTIVEUSHER

COMMUNICATION

Action Research Proposal 2

Problem Statement

The problem is the members of the Ephesus Usher

Board (EUB) are unable to effectively communicate

across a large room without leaving their post. Upon

narrowing of the problem a intervention will be

implemented.

The problem is the members of the Ephesus Usher

Board (EUB) are unable to effectively communicate

across a large room without leaving their post. Upon

narrowing of the problem a intervention will be

implemented.

Action Research Proposal3

Problem Description

1. The EUB has established hand signals to

communicate between members while they are on

their post. It appears that members are not fully

aware of these signals. This is normally evident in

the fact that they come off of their post to

communicate information that could have been

signaled.

1. The EUB has established hand signals to

communicate between members while they are on

their post. It appears that members are not fully

aware of these signals. This is normally evident in

the fact that they come off of their post to

communicate information that could have been

signaled.


Problem Description continued

2. This is a problem because when the member

removes himself or herself from the post it can

cause disruption in the service or even present

security issues.

3. Leadership has realized the problem but often has

to spend time working on other items that need to

be addressed during monthly meetings.

2. This is a problem because when the member

removes himself or herself from the post it can

cause disruption in the service or even present

security issues.

3. Leadership has realized the problem but often has

to spend time working on other items that need to

be addressed during monthly meetings.


Purpose of the Project

The purpose of this project is to equip the EUB

members with the tools necessary to communicate

in any situation (prayer, concert or dismissal) and

not have to leave their post.

The purpose of this project is to equip the EUB

members with the tools necessary to communicate

in any situation (prayer, concert or dismissal) and

not have to leave their post.


Writer’s Role

The writer is a member of EUB and has encountered

problems communication with other members.

The topic was chosen because the writer desires to

help make the process of ushering easier for

everyone.

The writer believes once an intervention is

implemented the activity of ushering will be more

effective for the church. In addition there will be

less frustration among the ushers.

The writer is a member of EUB and has encountered

problems communication with other members.

The topic was chosen because the writer desires to

help make the process of ushering easier for

everyone.

The writer believes once an intervention is

implemented the activity of ushering will be more

effective for the church. In addition there will be

less frustration among the ushers.


Problem Documentation

Researcher Notes:The researcher has noted on at least five times in thepast six months ushers leaving their post tocommunicate information that could have beencommunicated manually.

•Subject C left post passed two ushers to get fans.•Subject S & C let people enter without first locating seatsduring a service that is in session.•Subject V using communication system indicated sheneeded to be “relieved of post” but she needed programsfor the choir loft.•Team Lead J indicated to Subject K & R that it was time toleave their post. Only Subject R realized that it was time tomove, though both appeared to be looking at the TeamLead.

Researcher Notes:The researcher has noted on at least five times in thepast six months ushers leaving their post tocommunicate information that could have beencommunicated manually.

•Subject C left post passed two ushers to get fans.•Subject S & C let people enter without first locating seatsduring a service that is in session.•Subject V using communication system indicated sheneeded to be “relieved of post” but she needed programsfor the choir loft.•Team Lead J indicated to Subject K & R that it was time toleave their post. Only Subject R realized that it was time tomove, though both appeared to be looking at the TeamLead.


Problem Documentation

Researchers Notes - continuedFebruary 1, 2014: D. Jones, Regional Usher FederationPresident, during a surprise inspection, observed twoinstances where “hand signals” were not used tocommunicate necessary information.October 2013 signal review, only a few membersparticipated.


Problem Documentation continued

Usher Hand Signal Survey

Complete this section by checking the box closest to your response:

StronglyAgree

AgreeNeither

Agree orDisagree

DisagreeStronglyDisagree

1. I know what to do if I am unable to getthe Lead Usher’s attention. □ □ □ □ □

2. I feel all the members of my team have agood understanding of the hand signalprotocol.

□ □ □ □ □

3. I can always communicate with my teammembers without leaving my post. □ □ □ □ □

4. I have received enough training toeffectively communicate with my teammembers.

□ □ □ □ □

5. I understand all the hand signals used tocommunicate when I am on my post. □ □ □ □ □

6. I think the members of the Usher Boardcould benefit from additional training inusing hand signals to communicate.

□ □ □ □ □


Usher Hand Signal Survey

Complete this section by checking the box closest to your response:

StronglyAgree

AgreeNeither

Agree orDisagree

DisagreeStronglyDisagree

1. I know what to do if I am unable to getthe Lead Usher’s attention. □ □ □ □ □

2. I feel all the members of my team have agood understanding of the hand signalprotocol.

□ □ □ □ □

3. I can always communicate with my teammembers without leaving my post. □ □ □ □ □

4. I have received enough training toeffectively communicate with my teammembers.

□ □ □ □ □

5. I understand all the hand signals used tocommunicate when I am on my post. □ □ □ □ □

6. I think the members of the Usher Boardcould benefit from additional training inusing hand signals to communicate.

□ □ □ □ □


1. Have you ever had an experience while ushering that required additional assistance from theLead Usher?

Yes No

2. This signal means:

Need help Need one seat Need information Need bulletin

3. Which signal would you use to let the Lead Usher know you needed to leave your post?

4. List two actions you would like to be able to communicate without leaving your post.


1. Have you ever had an experience while ushering that required additional assistance from theLead Usher?

Yes No

2. This signal means:

Need help Need one seat Need information Need bulletin

3. Which signal would you use to let the Lead Usher know you needed to leave your post?

4. List two actions you would like to be able to communicate without leaving your post.


• The membership of EUB consist of approximately 30members. The hope of the researcher is to get 95%participation from the membership.

• The participants will be broken up into two groups.– The first group will receive training via the

traditional way face to face. The member in thisgroup will be from weeks one and three.

– The second group will receive training via onlinetraining. The member of this group will come forweeks two and four.

• The membership of EUB consist of approximately 30members. The hope of the researcher is to get 95%participation from the membership.

• The participants will be broken up into two groups.– The first group will receive training via the

traditional way face to face. The member in thisgroup will be from weeks one and three.

– The second group will receive training via onlinetraining. The member of this group will come forweeks two and four.



• The division of the groups by weeks makes it easierto evaluate the communication of the group as awhole instead of breaking them up and evaluatingeach individual.

• This division will also provide feedback frommembers with different terms of service.

• The EUB is part of a larger regional group and finalresults will be sent to the organization for furtherreview.

• The division of the groups by weeks makes it easierto evaluate the communication of the group as awhole instead of breaking them up and evaluatingeach individual.

• This division will also provide feedback frommembers with different terms of service.

• The EUB is part of a larger regional group and finalresults will be sent to the organization for furtherreview.


Literature Review

Authors ofthe study

Title ofthe study

Purpose ofthe study

Pertinent findings thatsupport your project

Frank Caccamise‘Robert AyersKaren FinchMarilyn Mitchel

Signs and ManualCommunicationForms

Examine the use ofsigns and manualcommunication in ahearing classroom.

•Consistency

•Need to stay current

•Importance of training


Nancy ScheetzPhillip Gunter

Online VersusTraditionalClassroomDelivery of aCourse in ManualCommunication

Determine theeffectiveness ofOnline education toassist with teachershortage in manualcommunication area

•Each delivery method is almostcomparable. One small difference that isprobably sited to the actually time spent inclass training.

Literature Review

Authors ofthe study

Title of thestudy

Purpose ofthe study


Gerald Buisson Using OnlineGlossing Lessonsfor AcceleratedInstruction in ASLfor Preservice DeafEducation Majors

Increase student ASLknowledge outside theclassroom withglossing, or translationactivities online

•Pre-test administered

•Improvement seen

•Online good for theory and practice,missing face to face usage.


Using OnlineGlossing Lessonsfor AcceleratedInstruction in ASLfor Preservice DeafEducation Majors

William Vicars ASL online: Thedesign andimplementation ofa web-basedAmerican signlanguage course

Determine the bestway to design anonline course in ASL

•Need for two way communicationbetween learner and instructor

•Success based on motivation to learn

•Importance of determining usablewebsite

•Current technology is needed for such aprogram. Need to make sure it is beingused.

Literature Review

Authorsof thestudy

Title ofthe study

Purpose ofthe study


Phillip Hubbard Making a case forlearner training intechnologyenhancedlanguage learningenvironments

How to bring thedifferent levels ofcomputer literacy inonline learning to apoint of where all canbenefit from thecourse.

•Most important part of technology training iswhat the learner does with the giventechnology.

•Learners will gravitate to areas where theydetermine they are most successful


Making a case forlearner training intechnologyenhancedlanguage learningenvironments

How to bring thedifferent levels ofcomputer literacy inonline learning to apoint of where all canbenefit from thecourse.

Trudde HeiftAnn Rimrott

Task-RelatedVariation inComputer-AssistedLanguageLearning

Will the level ofknowledge changewith the addition ofform-focus ormeaning-focusactivities

•Immediate feedback important

•Given an opportunity learner may avoidactivities they find difficult. In open-endedactivities this may be seen.

•Task selected whether open or closedactivates should be structured so that theintended activity is taught and tested.

Literature Review

Authorsof thestudy

Title of thestudy

Purpose ofthe study


Shenggao WangCamilla Vazquez

Web 2.0 andSecond LanguageLearning: Whatdoes the researchtell us?

Benefits andLimitation of usingWeb 2.0 for secondlanguage learning

•Benefits

•Comfortable learning environment

•Increased collaboration

•Increased use of target language

•Adult learners seem more open topedagogy learning style

•Disadvantage

•Open environment for studentswho may wish for more privatesubmission of assignments.


•Benefits

•Comfortable learning environment

•Increased collaboration

•Increased use of target language

•Adult learners seem more open topedagogy learning style

•Disadvantage

•Open environment for studentswho may wish for more privatesubmission of assignments.

Simona GabureauIrina Vasilescu

Learning task andfeedback incomputer-assistededucationalsituations. NewChallenges forteachers as 21st

centuryprofessionals

Determine factorsneeded in CALL taskassignment

•Important features in task selection

•Language learning potential

•Meaning focus

•Learner fit

•Authenticity

•Positive impact

•Practicality

Action Goal

The goal of this intervention is to increase the

effective use of signaling among EUB members in

their endeavor to communicate across a large area.

The intervention will be online course in the use and

purpose of signaling. The instruction will include

text, visuals and videos (Vicars, 2003) to

demonstrate proper use of the system.

The goal of this intervention is to increase the

effective use of signaling among EUB members in

their endeavor to communicate across a large area.

The intervention will be online course in the use and

purpose of signaling. The instruction will include

text, visuals and videos (Vicars, 2003) to

demonstrate proper use of the system.


Selected Solutions

• EUB members will participate in a two week onlineclass to help them learn to utilize the signaling system.• Day 1-3 the class will cover signals used by the weekly

team lead to communicate.• Days 4-7 will be signals each individual usher will use to

communicate with the team usher.• Days 8-10 will be signals each individual usher will use to

communicate with each other• Days 11-12 will be review• Day 14 will be an exam and course exit survey. Exact videos, graphics and assessment have not been

included. They will be based on information in thepreliminary survey.


• EUB members will participate in a two week onlineclass to help them learn to utilize the signaling system.• Day 1-3 the class will cover signals used by the weekly

team lead to communicate.• Days 4-7 will be signals each individual usher will use to

communicate with the team usher.• Days 8-10 will be signals each individual usher will use to

communicate with each other• Days 11-12 will be review• Day 14 will be an exam and course exit survey. Exact videos, graphics and assessment have not been

included. They will be based on information in thepreliminary survey.

Selected Solutions

• An online library will be developed that will containvideos and graphical representations of thesignaling process (Vicars, 2003). Included in thelibrary will also be the EUB Handbook.

• A quick reference guide will be made available atthe end of the course.

• To encourage participation a $20 Resturant.comgift certificate will be given for successfulcompletion of the course.

• Additional time may be required for the course ifadditional classes are offered.


• An online library will be developed that will containvideos and graphical representations of thesignaling process (Vicars, 2003). Included in thelibrary will also be the EUB Handbook.

• A quick reference guide will be made available atthe end of the course.

• To encourage participation a $20 Resturant.comgift certificate will be given for successfulcompletion of the course.

• Additional time may be required for the course ifadditional classes are offered.

Selected Solutions

• Successful completion is a• 80% correct use of signal,• 80% recognition of signal

• The use of a two-way video conferencing tool isbeing considered to evaluate individualdemonstration of the signaling process. Successfulcompletion of this stage would be 80%.

• Successful completion is a• 80% correct use of signal,• 80% recognition of signal

• The use of a two-way video conferencing tool isbeing considered to evaluate individualdemonstration of the signaling process. Successfulcompletion of this stage would be 80%.


Calendar Plan

Week 1: Initial Reflection of situation.

Week 2: Develop/Design EUB survey. Prepare forpaper and web distribution (Survey Monkey)

Week 3: Distribute survey to all EUB members

Week 4: Collect survey information and conductresearch on additional concerns of research group

Week 5: Begin design of weekly assignments inEdmodo. Be sure to incorporate video, picture andtext assignments (Hubbard, 2013). Continueresearch.

Week 1: Initial Reflection of situation.

Week 2: Develop/Design EUB survey. Prepare forpaper and web distribution (Survey Monkey)

Week 3: Distribute survey to all EUB members

Week 4: Collect survey information and conductresearch on additional concerns of research group

Week 5: Begin design of weekly assignments inEdmodo. Be sure to incorporate video, picture andtext assignments (Hubbard, 2013). Continueresearch.


Calendar Plan

Week 6: Conclude design of assignments and coursewebsite

Week 7: Distribute information to register for course.Deadline Week 9

Week 8: Send reminders to the members who have notregistered for course

Week 9-10: Conduct online class on signaling. If allmembers are not able to fit in one class a secondone may need to be available for the reminder. Thismay move some timelines out.

Week 6: Conclude design of assignments and coursewebsite

Week 7: Distribute information to register for course.Deadline Week 9

Week 8: Send reminders to the members who have notregistered for course

Week 9-10: Conduct online class on signaling. If allmembers are not able to fit in one class a secondone may need to be available for the reminder. Thismay move some timelines out.


Calendar Plan

Week 11 - 14: Observe participants while on duty afterclass, also paper survey days activity.

Week 15: Analyze data

Week 16-19 : Observe and survey members after atime serving


Week 21: Prepare presentation

Week 11 - 14: Observe participants while on duty afterclass, also paper survey days activity.


Week 16-19 : Observe and survey members after atime serving


Week 21: Prepare presentation


Expected Outcomes

In determining success of this intervention the

member of the EUB will see increased effective

communication among members. With effective use

of the signaling system the members stationed on

the floor will become almost invisible to the

congregation, due to the reduction in movement.

In determining success of this intervention the

member of the EUB will see increased effective

communication among members. With effective use

of the signaling system the members stationed on

the floor will become almost invisible to the

congregation, due to the reduction in movement.


Measurement of Outcomes

• In addition to researcher observation each team willbe asked to complete a short survey at the end of anevent.

• The information will be compiled. To be effectivethe researcher will look for a 30% decrease inmovement to communicate information

• In addition to researcher observation each team willbe asked to complete a short survey at the end of anevent.

• The information will be compiled. To be effectivethe researcher will look for a 30% decrease inmovement to communicate information


Measurement of Outcomes

Sample Post Training Survey Questions

1. Were you able to communicate/signal today so that you didnot need to leave your post for more than 1 minute? Yes No

2. Did a member leave their post to communicate with you? Ifso, how many times. Yes No


If so, how many times.

3.Did you have to leave your post to communicate withanother member serving on the floor? If so, how manytimes.

Yes No

If so, how many times.

4.Any time during your service today did you have problemscommunicating/signaling with your team leader? Pleaseexplain on the back of this card.

Yes No

Analysis of Results

• Narrative observational data will be coded. Somesuggested codes are:– left post,– used signal, and– frustrated communicating.

• In survey each question will have a point value. Anoptimal total value would be 4.

• In coding positive values will have lower numbers(1) and negative value will have higher number (2).

• Narrative observational data will be coded. Somesuggested codes are:– left post,– used signal, and– frustrated communicating.

• In survey each question will have a point value. Anoptimal total value would be 4.

• In coding positive values will have lower numbers(1) and negative value will have higher number (2).


Analysis of Results

• Information will be compiled by event (service,funeral, and concert). Service or weekly stations willbe compiled together as well. Then an overallanalysis will be done. This will assist in learning ifthere are differences in events as well as weeklyteams.

• Effectiveness of the plan will be in the lower of thenumbers on the observational and survey data.

• Information will be compiled by event (service,funeral, and concert). Service or weekly stations willbe compiled together as well. Then an overallanalysis will be done. This will assist in learning ifthere are differences in events as well as weeklyteams.

• Effectiveness of the plan will be in the lower of thenumbers on the observational and survey data.


Analysis of Results

• Finding presented to EUB executive member– head usher,– team leads, and– elder board representative.

• Results will be presented in a quarterly meeting.Request would be made at that time to also shareinformation with the all the members of the usherboard as a whole. This will help them bring closureand promote unity in continued use of thesystem(Hendricks, 2009).

• Finding presented to EUB executive member– head usher,– team leads, and– elder board representative.

• Results will be presented in a quarterly meeting.Request would be made at that time to also shareinformation with the all the members of the usherboard as a whole. This will help them bring closureand promote unity in continued use of thesystem(Hendricks, 2009).


References

Hendricks, C. (2009). Improving schools through actionresearch: A comprehensive guide for educators (2nd ed.).Upper Saddle River, NJ: Pearson. Retrieved from Universityof Phoenix EDD/581 —Action Research and Evaluationcourse website.

Hubbard, P. (2013). Making a case for learner training intechnology enhanced language learningenvironments. CALICO Journal, 30(2), 163-n/a.doi:10.11139/cj.30.2.163-178

Vicars, W. (2003). ASL online: The design and implementationof a web-based American sign language course. (Order No.3111612, Lamar University - Beaumont). ProQuestDissertations and Theses, 63-63 p. Retrieved fromhttp://search.proquest.com/docview/305284652?accountid=35812. (305284652)

Hendricks, C. (2009). Improving schools through actionresearch: A comprehensive guide for educators (2nd ed.).Upper Saddle River, NJ: Pearson. Retrieved from Universityof Phoenix EDD/581 —Action Research and Evaluationcourse website.

Hubbard, P. (2013). Making a case for learner training intechnology enhanced language learningenvironments. CALICO Journal, 30(2), 163-n/a.doi:10.11139/cj.30.2.163-178

Vicars, W. (2003). ASL online: The design and implementationof a web-based American sign language course. (Order No.3111612, Lamar University - Beaumont). ProQuestDissertations and Theses, 63-63 p. Retrieved fromhttp://search.proquest.com/docview/305284652?accountid=35812. (305284652)
