Download ppt - GRUPPO TELECOM ITALIA Mktg servizi premium, web e portali novembre 2011 89 Plus User’s Guide

GRUPPO TELECOM ITALIA

Mktg servizi premium, web e portali novembre 2011

89 Plus

User’s Guide

89 Plus

Mktg servizi premium, web e portali2

► Go to www.899plus.it► Login as “Supervisor” (ref slide 3) or the single 89x (ref

slide 11)► Set the bypass numbers for each carrier you want► Set the welcome message► Start the service

89 Plus – basic steps

Mktg servizi premiu, web e portali3

89 Plus

In this way you’ll monitor all your 89x together.

Furthermore, you can assign to each of the 89x two passwords (pswd):

one to permit a Third Part (TP) to manage completely a specific 89x (“gestione”);

one only to permit a TP to read the statistical data (“consultazione”).

As “Supervisor” you can enter whenever you want in each 89x to modify every parameter, independently if you have assigned a TP the management of the 89x.

Login as “Supervisor”


89 Plus Login as

“Supervisor”After you have requested this way to login, Amuser will communicate to you the userid and pswd to login as “Supervisor”. You can continue

to login each 89x using the old pswd and userid.


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Supervisor – home page

After the login, you enter a page where

all your 89x are displayed.

For each 89x how many users are currently connected are

displayed.


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If you decide to assign the whole management of the specific 89x to a TP, you can set a pswd (Password di Gestione”). If you want that a TP may only read the statistical data, you can set another

pswd (Password di Consultazione”).

Supervisor – home page – Third Part management


89 Plus

Remember to switch the “Registra la configurazione” button after every new

setting. !!

Furthermore you can decide to allow the “Consultazione” profile to read or not the bypass

numbers you have set.



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The TP allowed to login, will do it as usual (ref slide 11), by entering as userid the entire 89x number and as pswd that one

assigned by the “Supervisor”.As Supervisor you can login whenever you want by clicking the “Entra” button even if the TP has changed the assigned pswd (it’s his right). You’ll be aware of it because you read it in your

“Supervisor” page.



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In every case, as Supervisor, you can directly “enter” in the specific 89x by clicking on the “Entra” button. Remember only

to define the “Password di Gestione”.



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Pswd GestionePswd

ConsultazioneActions

Not set Not setError (one of the two pswd has to be

set at least)

Set Not SetSupervisor and eventually TP1 can

completely manage the 89x

Not set SetSupervisor and eventually TP2 can

only read the statistical data

Set Set

Supervisor and eventually TP1 can completely manage the 89x;

eventually TP2 can only read the statistical data.

Here it is for the management of each 89x displayed in the Supervisor Home Page the actions related to the pswd settings.

Supervisor – Home Page – Third Part (TP) managementresumptive Table


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Supervisor – Current Active Users

NEW

By clicking the “Utenti Attivi” button it is possible to

monitor how many users are connected in each 89x currently employed.

By clicking the “Utenti Attivi” button together with the

“ctrl” keyboard button, it is possible to monitor all the 89x numbers (currently employed

or not).

89 Plus


Login the single 89x

To login, please digit as user id the 899 number itself (899020291). As

password now digit “pluto”. The first time with your own 899 you’ll have to digit the password you have decided

signing the Contract.

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Login: the Home page

After the login, you will have the “home page” where are shown for each Carrier the bypass

numbers previously set.

To set the new parameters, you have to click the voice “parametri” in the menu bar.

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It is possible to set “start” and “stop” time intervals for

each day of the week, by checking “Gestione manuale

degli orari”.

Parameters page – timetable management

In case of an incoming call when the “service is closed” a Text to Speech message will be

heard. A default generic message is set that can be

changed.

NEW

89 Plus


It is also possible to set the “sempre aperto” option if no special setting is required.

Parameters page – timetable management NEW

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Parameters page – Bypass numbers

For each of the 5 Italian Carriers (4 mobile and 1 fixed line) you can set 4 bypass numbers in priority order. That is: if the first

number doesn’t answer due busy line, answer lack or malfunction, the system switches to the second number and so

on. Remember first of all to set the carrier and the german prefix (0049) before the number. After all remember to switch

the “Esegui” button.

Outside Italy, you cannot use this option. Set it

always in: 02020202

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The automatic hanging up stops the call when the maximum time allowed has been reached for each OLO before Telecom

Italia bills a chargeback.

Parameters page – Automatic hanging up

Time is automatically set in function of the 89x and the OLO.

By default this performance is set “on”. In case of change a blinking alarm will

appear.

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Parameters page – Tax Delay

For 89x with pay per minute, this tax delay is set = 0 because pay time

starts at the call answering.

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Parameters page–89Plus tone

After having set this option, if you answer, you will hear a tone indicating that the incoming call is effectively passing through the Plus platform.

89 Plus


Parameters page– Calling Identification Number Hiding

With this option set, the operator (if a display is available in his working station ) will not able to

see the caller line identifier (CLI).

DO NOT SET THEM !!!

89 Plus


Parameters page– Welcome Message (obligatory)

Abroad, you can insert the Welcome Message in two different ways:

1: “FONIA INVIATA”You can deliver a pre-registered message by selecting the “Fonie” button in the menu bar. This message has to speech: 1) the service

name, 2) its exact cost either for fixed line or for each mobile carrier, VAT included, 3) the majority age allowed to use it, 4) the request to

wait for 5 seconds as acceptance and 5 seconds of “silence”.The pre-registered message requirements are: Wave PCM, 8000 Hz, 16

bits, Mono.This message will be online after 3 labour days.

To use it, after it has been put online, you have to click this check button.

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Parameters page– Welcome Message (obligatory)

Abroad, you can insert the Welcome Message in two different ways:

2: “FONIA IN TTS”This is the quickest way to insert a welcome message, maybe waiting in the meantime the pre-registered message to be put online.

It is simply requested to digit in the appropriate text box only the presentation part of the service (eg. Benvenuto al servizio di

informazione <name>).Automatically it will be translated in a high quality synthesized speech.All the following informations (costs etc…) are spoken automatically and

you don’t have to provide them. Remember to click the appropriate check box.

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Abroad you can set the service in two status:

Disattivo (out of use)The caller will hear a standard message of “service at the

moment out of use”; unless you didn’t have pre-registered an appropriate message (ref § Fonie).

Verso risponditore (in use)Clicking this check box, the bypass towards the destinations you set is

available.

Parameters page – Service Status

DO NOT SET IT !!!

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Parameters page

Remember!!!Each time you make a change in the system

configuration you MUST click the “ESEGUI” button to make

it available !!!

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The message page: Fonie

Outside Italy you can deliver via consolle only two kinds of messages:

La Fonia di Presentazione previously described. (slide 21-22).

La Fonia di Servizio Disattivo, previuosly described (slide 23).

To register them you have to respect the

requirements described below each box.

Both messages will be available after 3 days.