Business man.
Service man.
Network man.
Element man.
Network element
Croatian TelekomCOMT2 – NPD – OSS DepartmentKupska 1Zagreb, HR - 10000
Mihaela Sokić, [email protected] of OSS reporting
Zvonimir Unković, [email protected] of GIS department
GIS … the window to T-Com Croatia’stelecommunications network data.
Damir Medved, [email protected]
Senior Consultant
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OSSC
Agenda
OSS environment
Processes
Functionalities
Inventory
Users
Actualities & Plans
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Element man.
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OSSC
OSS environment
DIS GIS
NMS
ADM
Resource management
WWMS
DONAT
Order management & workflow
DWH
Reporting
Activator
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OSSC
Order Entry and
Validation
Order Management
SLA Management
Billing
CSR, Self Provisioning orThird-Party (Web Access)
Availability Requestsand Order Data Entry
Account Data
Commercial Orders From External Systems
Commercial Orders
Service SLAUpdates
TechnicalOrder
Data Collection(Fault, Performance etc)
SLA Violation Impactand SLA Rebates
Overall BSS/OSS Architecture
Order Entry/CRM
NetworkDiscovery
Physical NetworkRoll-out
Physical Network Planning
Network Updates
Network Updates
Automated Activation
PerformanceManagement
Fault Management
Network
NetworkActivation
NetworkPlanning
NetworkPlans
Service Definitions
Topology and Impact Data
Workforce ManagementDispatch
Requests
Customer/Billing Updates
Network /ServiceInventory
GCS Board Meeting 12/15/05
GIS/Spatial Data
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OSSC
DONAT(CRM)
WWMS Fornax
SLA Manager
GenevaSAP IST
CSR, Self Provisioning orThird-Party (Web Access)
Availability Requestsand Order Data Entry
Account Data
Commercial Orders From External Systems
Commercial Orders
Service SLAUpdates
TechnicalOrder
Data Collection(Fault, Performance etc)
SLA Violation Impactand SLA Rebates
T-COM OSS Solution Architecture
DONAT(CRM)
GraniteDiscovery
NetworkEngineer
Physical Network Planning
Network Updates
Network Updates
Automated Activation
Agilent AceSS7
Network
GraniteActivation
VPI(Planning and Forecasting)
NetworkPlans
Service Definitions
Topology and Impact Data
DispatchRequests
Customer/Billing Updates
DIS -Granite
Inventory
GCS Board Meeting 12/15/05
Micromuse NetCool
WWMSFornax
OSS - Existing
OSS - Planned
GIS –ESRI SDE
& IMS
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OSSC
ProcessesE2E automated PSTN provisioning – Feasibility check
Sales CTO - OSS
WWMS Resource Management
Resource Allocation- Address admin- Last mile allocation- Line interface allocation- Field group assignment
GIS
ADM
DISResource AllocationRequest Processsing
Last mile allocation
Field groupassignments
WWMSWorking order
Resource AllocationResponse
Approved
Order creation inSales (manual)
Order creation in WWMS(automatic via interface)
Resource AllocationRequest
Resource allocation request(automatic via interface)
Address modelmanagement
CRMDonat
Order creation
Sales CTO - OSS
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OSSC
ProcessesE2E automated provisioning – PSTN Fulfilment & future
Sales CTO
WWMSResource management
Realisation (Fulfillment)- Resource list and field assigments from DIS & GIS- Port configuration via NMS (RTTMS)- Automated task dispatching based on GIS data- Field group activities
GISDIS
Connected!
Go with realisation
NMS
Field activitiesActivator
…
xDSL
IP
Confirmation(contracting)
CRMDonat
Resource Detailed ListRequest
Port configurationRequest
Resource Detailed ListResponse
Port configurationResponse
ActivationRequest
ActivationResponse
Field groupassignments
Provisioningon voice NE
CTO - OSSSales
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OSSC
ProcessesFault Repair forPSTN Services
Sales CTO - OSS
WWMS Resource management
Fault Repair- Resource list and field assignments from DIS & GIS- Ticket correlation- Automated task dispatching based on GIS data- Field group activities- Remote automated diagnosis
GISDIS
NMS
Field activities
Customercomplaint
Resource Detailed ListRequest
Resource Detailed ListResponse
Problem resolution
Trouble ticket
Field groupassignments
Event
Info
Trouble ticket
CRMDonat
Ticket correlationand grouping
based onDIS and GIS data
Remote Automateddiagnosis
NE
MML
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OSSC
FunctionalitiesEMG control down - PSTN Node Outage Impact
*** ALARM 735 A2/APZ PSSI1HR EMG FAULTEMG UNIT STATEPERK1 STR-A ABLOCK
WHO AREAFFECTED BY
THIS EMG FAULT?
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OSSC
FunctionalitiesCopper Access Network Proactive Fault RepairIndirect monitoring of access network using NMS system
RTTMSLine interface scan
RTTMSRTTMSLine interface scanLine interface scan
Data correlationBased on DISData correlationData correlationBased on DISBased on DIS
Line interfaces are scanned in 4h, 5h and 6h each morning
Measurements are propagated to DIS
Line interfaces are scanned in 4h, 5h and 6h each morning
Measurements are propagated to DIS
Measurement data are enriched with inventory data (DIS)
Enriched data are correlated
Events are sent to NetCool for suspicious elements of access network
Obrada ispisaPodaci se dopunjuju sapodacima o pristupnoj mreži izDIS-a i GIS-aOdlučivanje za koje priključnetočke će se generirati događaj u NetCool-u
Measurement data are enriched with inventory data (DIS)
Enriched data are correlated
Events are sent to NetCool for suspicious elements of access network
Obrada ispisaPodaci se dopunjuju sapodacima o pristupnoj mreži izDIS-a i GIS-aOdlučivanje za koje priključnetočke će se generirati događaj u NetCool-u
For each event – access network element trouble ticket in WWMS is created and monitored
For each event – access network element trouble ticket in WWMS is created and monitored
Problem investigation
Field group dispatching according to inventory data from DIS & GIS
Problem resolution
Problem investigation
Field group dispatching according to inventory data from DIS & GIS
Problem resolution
Event sendingto NetCool
Event sendingEvent sendingto to NetCoolNetCool
Ticket creationIn WWMSTicket creationTicket creationIn WWMSIn WWMS
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OSSC
Network Elements SDH NG SDH DXC SLT DWDM MW PDH
Network ManagementSystem
NETCOOL
Element ManagementSystems
Sub-Network ManagementSystems
1353 SH
1354RM
1353 WX NETMAN
TNMS
FunctionalitiesTransmission Network Event Management
• Transmission Equipment & Paths – PDH, SDH, MW, HDSL, DWDM
• EMS: Management of equipment on NE level (Alcatel 13xx - SDH, Siemens TNMS SDH&DWDM..)
• SNMS: Management of SDH network on regional level (Alcatel 1354RM, Siemens TNMS)
DIS Inventory(Equ, Ports, Paths ....)
• DIS Inventory – Xng (cross technology inventory of sites, equipment, ports, paths ...)
• Port Alarm -> EMS Alarm –> Netcool Impact -> DIS Inventory –>Path/Service Affected• NMS: Alarm collection, Alarm enrichment, Corelation (Micromuse Netcool)
OperationsTrouble Ticket
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OSSC
OSIJEK
64_O_OSK_PODVF_092
ZAGREB(TRNJE)
SLD - 16
2500
155140
slot
402
EIPS
1sl
ot 4
03O
IS1
slot
404
OIS
1
OIS
16-2
slot
409
OIS
16-2
slot
406
OIS
16-2
slot
406
SLD - 16
2500
155140
slot
403
OIS
1sl
ot 4
04EI
PS1
slot
402
slot
410
OIS
16-2
slot
409
Os/VF - Zg/Te 16S 1
64_Z_TE_001
SISAK
BJELOVAR NAŠICE
NOVSKA
SLR - 16
Tx 11Rx 12
SLR - 16
Tx 5Rx 6
Tx 3Rx 4
VIROVITICA
SLR - 16
Tx 5Rx 6
SLR - 16
SLR - 16
Tx 9Rx 10
SL.BROD
SLR - 16
Tx 15Rx 16
Tx 31Rx 32
ODF
Tx 27Rx 28
1601
SESVETE
Tx 5Rx 6
ODF
NOVAGRADIŠKA ĐAKOVO
Tx 7Rx 8
Tx 7Rx 8
Tx 5Rx 6
Tx 5Rx 6
Tx 7Rx 8
DONJIMIHOLJAC
GRUBIŠNOPOLJE
BRODSKOBRDOOKUČANIVEL.
GORICA KUTINA
SVK 7
SVK
10
1
SVK
610
01
SVK
6
1004
SVK
2
0005
Tx 7Rx 8
Tx 15Rx 16
SVK
9
SVK
4
SVK
3
SV
K 20
001
SVK
80
003
66_SK_SK_061
66_SK_NOV_001
66_SB_SB_KLIMA_019
66_O_NAŠ_VFSNA_011
66_VI_VIR_020
66_BJ_BJE_VF_043
2401322322/4
349/11
349349/8 EI
PS1
OIS
1
DISTransmission Paths
Transmission FO Line SystemsEquipment portsFO strands
FO cable segments GISFO cable segments
GISFO cable duct
FO segments
DIS FO cable segments
FO strands
Transmission FO Line Systems
Transmission Paths
FunctionalitiesDIS and GIS for visualisation in transmission
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OSSC
InventoryInventory components
1 2 3
4 5 67 8 9
* 8 #
UPS
LSW
ISWTSW
UPS
1 2 3
4 5 67 8 9
* 8 #
LSW
1 2 3
4 5 67 8 9
* 8 #
1 2 3
4 5 67 8 9
* 8 #
1 2 3
4 5 67 8 9
* 8 #
1 2 3
4 5 67 8 9
* 8 #
CPE CPE
PD
H SDH
iMac
DSLAM
ETH
iMac
ODF
ODF
ODF
FO
ATM CORE
MUX/MODEM
iMac
IP CORE
CRL,CRO...
iMac
CPE CPE
DP
MDF
DP DP
MDF
DP.... ....
Cu Cu
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OSSC
FunctionalitiesSales activities support
OSS GIS support:Analysis of billing data (aggregating switches billing data according to network nodes)Distribution of waiting list over network nodesDemographic analysisADSL campagin planing –optimal positions for new broadband nodes
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Network element
OSSC
FunctionalitiesSales activities support – services rollout plan
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Element man.
Network element
OSSC
Reporting
PeriodicalNetwork availability (KPI) Network utilizationCDQIAnnual reporting for Regulatory Agency
On demandBenchmarkingCost CalculationGEO marketingVarious operational reports
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OSSC
ReportingCDQI – Compound Data Quality Index
Compound Data Quality Index (CDQI) Inactive index New index Target SIGNIF.2 3 1 0 EAST WEST NORTH SOUTH
1 Address model1.1 House coordinates (postprovisioning) x 95% 97% 90% 80% HIGH1.2 Street model 50% 60% 45% 40% LOW 1 1 2 1
2 Fibre network2.1 Schematic drawings 95% 97% 90% 80% HIGH 3 0 3 32.2 Spatial drawings 95% 100% 93% 90% MEDIUM 3 2 3 22.3 DIS database filled 95% 100% 90% 85% HIGH 3 3 3 23 Leased lines3.1 DIS - ITB discrepancies x 95% 100% 93% 90% HIGH
4 PGS/TAF4.1 Installation paths elements cleaning 90% 95% 80% 70% LOW 3 3 3 3
5 Transmission5.1 DIS/Site discrepancy 95% 100% 90% 85% HIGH 2 2 2 25.2 Line port/Line system Discrepancy 90% 95% 85% 80% MEDIUM 0 0 0 05.3 Optical line system completness 95% 100% 93% 90% HIGH 0 0 0 0
6 Switches6.1 DIS - RTTMS discrepancies 95% 98% 90% 85% HIGH 3 3 3 3
7. GIS coverages7.1 Field groups 100% 100% 98% 95% HIGH 3 3 3 37.2 Network feed areas 100% 100% 98% 95% HIGH 1 0 1 37.3 HT locations 90% 95% 85% 80% MEDIUM 0 0 0 0
8. ADSL8.1 DIS - WWMS discrepancies 100% 100% 98% 95% HIGH 1 0 1 08.2 DSLAM - MDF discrepancies 95% 98% 90% 85% MEDIUM 3 3 3 3
9. Access network9.1 Cables - schematic drawings 90% 95% 80% 70% LOW 2 2 2 29.2 Cables - spatial drawings 90% 95% 80% 70% LOW 2 2 2 29.3 MDF - Line Interface Discrepancies 100% 100% 98% 95% HIGH 3 3 3 39.4 MDF - Cable discrepancies 100% 100% 98% 95% MEDIUM 3 3 3 29.5 Paths without elements cleaning 90% 95% 80% 70% HIGH 3 3 3 39.6 DP - coordinates 100% 100% 98% 95% HIGH 3 2 3 3
42 35 43 40
CDQI 70,00% 58,33% 71,67% 66,67%
POINTS CALCUALTION
Success of automated processes depends on data qualityCDQI – Measurement of data quality from different sources
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OSSC
ReportingCapacity management
Current status
ADSL capacity managementISDN capacity management
Plans
Prequalification of Access NetworkEnhanced automated provisioning
Based on current utilization on objectsBased on measurement data
Enhanced capacity reportingBased on absolute and relative values and trendsBased on marketing and planning inputs
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OSSC
OSS UsersSales Departments (Customer and Intercarrier) - Fulfillment
Feasibility CheckResource ReservationsBilling
Professional Services and IP Business Solutions DepartmentBCSMC – Fulfillment, Assurance
Resource ReservationProvisioning, Fault Repair, InventoryNet Monitor Service
Regional Network Operations (OMC, SMC, ANDD, Field) - OperationsProvisioning, Fault Repair, Inventory
Network Production Department – NOC OperationsInventory, Provisioning, Fault RepairFraud analysesReporting
Network Strategy and Design DepartmentStrategic technical planningRegions – Operative Technical Planning
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OSSC
OSS Users (2)
Product Development and MarketingMarketing planningDesigning marketing campaigns
Controlling Production and Services DepartmentCost calculation
Quality Assurance and Support DepartmentDT group banchmarkingCost calculation
Network Services DepartmentField group assignments
Technical Research and Product Development DepartmentFault Repair SupportTesting
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OSSC
Actualities & PlansWork in progress
ActivatorATP finished
ADSL equipment from WWMS in DIS
IPTV quality management system
DATA processesSpecification and development of enhanced ADSL fault repair and provisioning processesSpecification and development of DATA fault repair and provisioning processes
NetPhoneImplementation in OSS environment
Transmission - Optical network connectivity
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Network element
OSSC
Actualities & PlansNear term plans
ProcessesDATA provisioning and FR in E2E environmentTriple-play services
InventoryCable and duct inventoryDATA-Transmission linksTriple-play services
Intentory and SAP integrationConsolidation of models for CTO equipmentRedesign and support for equipment lifecycle inside OSS systemsProcess automatization
Support for new technologies, concepts and servicesCapacity management conceptPlanning tools integration in OSS environmentElement Managers for WiMAX, Telindus, xDSL, MSAN
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OSSC
Actualities & PlansIntermediate to long term plans
E2E automated provisioningAll Services & All Platforms
Automated activation processes for next-generation technologies, e.g. optical, xDSL, Ethernet, IP, …
Capacity management based on Plan-Build-Run OSS architecture
Configurable triggers based both on capacity and traffic parameters inside the OSS systems for operations, planning and procurement divisions and systems which will trigger the necessary processes before the customer request comes in dead-end
Transmission and optical network optimization, visualization and forecasting
Active network optimization for delivering Just-In-Time network capacity, anticipation and implementation of necessary network changes just ahead of the demanding curve.
Reducingprovisioning time
Just in timeResourceDelivery
EfficientCapacityUtilization
IncreasingEmployeesatisfaction
SupportFor SLA
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OSSC
Q & A
Thank you
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