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Page 1: F ORDHAM  IT

FORDHAM IT

FORDHAM UNIVERSITY

THE JESUIT UNIVERSITY OF NEW YORK

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Fordham IT 2 Spring 2009

Fordham IT Highlights

Oct 2005 – Frank J. Sirianni, Ph.D. – VP for IT / CIO

Fall 2005 – FJS asked to develop an IT ‘strategic plan’

Dec 2005 – Board of Trustees approved the University Strategic Plan Toward 2016

Jan Jun 2006 IT Planning & Improvement Program

May 2006 – Fordham IT Strategies• Operational Readiness• University Resources• Organizational Excellence• Enterprise Application Integration

April 2010 StrategiesApril 2010 Strategies

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Fordham IT 3 Spring 2009

The University Strategic Plan ...

... drives the Fordham IT Vision ...

The Plan presents a vision for the University’s future from today to 2016. The Plan initiatives focus on:

• the quality of undergraduate life and learning,

• the prominence of the professional schools,

• wide ranging communications and community building,

• an active projection of mission and identity and

• the development of resources including people, places, infrastructure and finances.

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Fordham IT 4 Spring 2009

Some perspective…

Student and Faculty ExpectationsReliable, Fast, Secure and Ubiquitous access to systems and information resources is critical to increasing service levels, maintaining Fordham University’s competitive position and realizing and making progress “Toward 2016.”

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Fordham IT 5 Spring 2009

More perspective…

21st Century Students“Our students have changed radically” this is the observation of Marc

Prensky in his article "Digital Natives, Digital Immigrants.“

High expectations from University of choice“Without a consistent IT architecture and infrastructure, and an appropriate

IT governance model, modern colleges and universities are simply not able to recruit and retain first-rate scientists and scholars.”

“An inadequate IT infrastructure in higher education will result in a decline in the quality of students, faculty and research in the short term and probably extinction in the long run.”

-Jack McCredie, Does IT Matter to Higher Education, Educause Review

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Fordham IT 6 Spring 2009

Our Opportunities…

Renew our mission and vision for IT to align with the university strategic goals

Modernize the IT organization Brand and market IT internally and externally Build customer trust in IT by becoming the provider of choice for

IT services at Fordham University Become a fully integrated business partner with other operating

units and academic departments

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Fordham IT 7 Spring 2009

So, Our Objective was To …

…Transform Fordham IT from a traditional operational service model

to an enterprise strategic model that will meet University long term needs …

How?

Prepare an IT strategic mission and vision that is aligned with the University Strategic Plan – Toward 2016

Create strategic initiatives to implement the vision Identify key projects in support of the initiatives Identify a financial, resource and organizational framework to deliver the

supporting projects and maintain the existing University legacy environment

Regularly assess how we were doing vs. the vision

... IT transformation is frequently characterized as a journey not a destination ...We started the journey in the Spring of 2006 … To Create a University Wide IT that is:

Flexible, Scalable, Reliable, Recoverable & Secure

... IT transformation is frequently characterized as a journey not a destination ...We started the journey in the Spring of 2006 … To Create a University Wide IT that is:

Flexible, Scalable, Reliable, Recoverable & Secure

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Fordham IT 8 Spring 2009

Fordham IT Planning Values ...

Operational Model Maintain existing service levels;

service at disruption point Defer investments Fix when broken Decentralized planning and

delivery Creates ‘islands of automation’

Strategic Model ... Life-cycle planning Effective information management Early follower Central vs. decentralized – planning,

information & ‘power’ Just-in-time purchasing decisions Open, not proprietary systems Buy, don't build, many vendors Re engineer business processes first,

‘custom’ systems second Monitor & control IT initiatives

University Wide: Flexible, Scalable, Reliable, Recoverable & Secure

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Fordham IT 9 Spring 2009

What we did – Part 1…

IT Planning & Improvement Program (2006-2011)

Phase One – Jan-Jun 2006

The Program was designed to produce three main outcomes: An enterprise-level strategic vision and plan for technology

and a process to keep it current. Improved technology services to all current and future

constituents. Enhanced management control of University technology

investments and operations

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Fordham IT 10 Spring 2009

IT Planning & Improvement Program

The Program consisted of eight initiatives, launched in the first half of 2006.

I. Assess Current Technical Capabilities

II. Align IT Strategies with University Strategic Plan

III. Modernize the IT Organization

IV. Revise the IT Governance Process

V. Telecommunications

VI. ERP Strategic Readiness and Planning

VII. Web Services

VIII. Academic Mission and Goals

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Fordham IT 11 Spring 2009

The Path: USP to IT Initiative ...

USP Initiatives

Transforming

1. Undergraduate Education2. Law School3. Distinguished Faculty4. Campus Resources5. Mission & Visibility6. University Image /

Integrated Marketing7. Fundraising & StewardshipSupporting

1. Undergrad Living & Learning2. Graduate & Professional

Schools3. Programs for Mission &

Identity4. Faculty & Staff5. Infrastructure

Planned IT InitiativesIT Planning Framework

I. Assess Current IT Capabilities

II. Align IT with USPIII. Modernize IT

OrganizationIV. Revise IT Governance

ProcessV. TelecommVI. ERP/EAI ReadinessVII. Web ServicesVIII. Academic Mission &

Goals

Operational Readiness

Operational Readiness

Organizational Excellence

Organizational Excellence

Data Centers & Risk Management

Data Centers & Risk Management

University ResourcesUniversity Resources

Enterprise Application Integration

Enterprise Application Integration

Approved by the Board of Trustees December 5th, 2005

Jan 2006

May/June 2006

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Fordham IT 12 Spring 2009

Our Vision is to Move to the Right to Meet USP

Era I Era II Era IV Era VEra III

Home-Grown Custom Legacy

Home-Grown Custom Legacy

Stand AlonePackage/

Custom Legacy

Stand AlonePackage/

Custom LegacyIntegrated

Packages (ERP)/Custom Legacy

IntegratedPackages (ERP)/Custom Legacy

E-enabledvia

Middleware

E-enabledvia

MiddlewareService - Business Driven

Computing(Web Services + Middleware)

Service - Business Driven Computing

(Web Services + Middleware)

BOBO

BOBO

BOBO

BOBO

BOBO BO

BOBO

BOBO

BOBO

BOBO

BO

MiddlewareMiddleware

Legacy ViewLegacy View

Middleware ViewMiddleware View

Service ViewService View

Customized product-based application and data “silos”

Integration through combination of batch and manual processing

Data inconsistencies inhibit ability to aggregate information at an enterprise level

Customized product-based application and data “silos”

Integration through combination of batch and manual processing

Data inconsistencies inhibit ability to aggregate information at an enterprise level

Customized product-based application “silos”

Integration through tightly-coupled proprietary interfaces

Data synchronized via middleware to reduce inconsistencies

Customized product-based application “silos”

Integration through tightly-coupled proprietary interfaces

Data synchronized via middleware to reduce inconsistencies

Consolidation of product-based application to deliver business functions

Integration through loosely-coupled standards-based interfaces

Data synchronized via middleware to reduce inconsistencies

Consolidation of product-based application to deliver business functions

Integration through loosely-coupled standards-based interfaces

Data synchronized via middleware to reduce inconsistencies

BOBO

BOBO

BOBO

MiddlewareMiddleware

Area of Consolidation

Area of Consolidation

Area of Consolidation

Area of Consolidation

FEFE

FEFE

FEFE

FEFE

FEFE

FEFE

FEFE

FEFE

FEFE

FEFE

FEFE

FEFE

FEFE

FEFE

To meet USP Vision

StatusMay 2006

Notes: FE – front end user systems; BO – back office/admin processing systems Notes: FE – front end user systems; BO – back office/admin processing systems

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Fordham IT 13 Spring 2009

Fordham IT Strategies

Operational ReadinessMandatory Catch-up Quick winsInfrastructure Renewal

Organizational ExcellenceStrategic Program OfficeInformation Security OfficeProfessional DevelopmentGovernance

Data Centers & Risk ManagementData Centers

Contingency PlanningID Mgt. / Security / Privacy / Integrity

University ResourcesCustomer ServiceSmart Campus – Global CampusUniversity Portal – Luminis Customer Relations Mgt.Telecom – Plan Telephone System

Enterprise Application IntegrationConsolidate Disparate SystemsERP Business Applications – Banner University Data Management – Oracle Business Intelligence /Data Mart/Business Process Optimization

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Fordham IT 14 Spring 2009

Fordham IT Vision

Our vision for information technology is to create an environment where all students, faculty and staff have easy and secure access to all the information technology resources and information they need, and toprovide an information technology infrastructure that grows with the institutional goals identified in the USP – Toward 2016.

We are committed to investing in technology to support our mission and to creating an information technology "baseline" that embraces the diversity and innovation that will allow Fordham to become preeminent among Catholic institutions.

Since we recognize that this baseline will be a moving target, we are committed to reviewing our IT plans on a regular basis to ensure that we are not falling behind.

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Fordham IT 15 Spring 2009

Fordham IT Mission

We are committed to supporting and enhancing Fordham University's core missions of education, research, and service through the effective management and use of information technology resources.

We are dedicated to providing Fordham University with the technology services it needs to fulfill its commitment to research and education of the highest quality.

We anticipate and meet the information technology needs of alumni, students, faculty, and staff as they pursue their educational and professional goals.

We collaborate with our clients in our design, development, and maintenance of an effective, flexible, and reliable technology infrastructure, and in our provision of technology tools and training support that meet their evolving needs.

We respect and value the input, opinions and importance of all members of the Fordham University community.

We foster the personal growth and professional excellence of the entire Fordham IT staff.

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Fordham IT 16 Spring 2009

What’s does this mean for you…

University Strategic Plan IT Strategic Initiatives IT Department Goals Individual staff annual performance goals

Enterprise Application IntegrationConsolidate Disparate SystemsERP Business Applications – Banner University Data Management – Oracle Business Intelligence /Data Mart

Business Intelligence

Establish and execute a vision for the delivery of information and analytics solutions to Fordham University key stakeholders.

Katherine Egan

Successfully fill the position of Director for BI

Robert McNab

Develop plans needed to achieve the vision

New Director BI

•Define the information, reporting and analytical needs of the University’s key stakeholders.•Develop a vision to deliver against these requirements

Individual staff annual performance goals

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Fordham IT 17 Spring 2009

What’s does this mean for you…

University Strategic Plan IT Strategic Initiatives IT Department Goals Individual staff annual performance goals

Operational ReadinessMandatory Catch-up / Quick wins /Infrastructure Renewal

Replace CWDM system with DWDM

Mark McNeil

Create a design for the connectivity between the Rose Hill and Lincoln Center locations

Individual staff annual performance goals

Ramon Perez

Review and acquire products from different manufacturers

Nicholas Guareno

Install, configure and perform quality assurance on new system

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Fordham IT 18 Spring 2009

What’s Next??

Operational ReadinessMandatory Catch-up Quick winsInfrastructure Renewal

Organizational ExcellenceStrategic Program OfficeInformation Security OfficeProfessional DevelopmentGovernance

Data Centers & Risk ManagementData Centers

Contingency PlanningID Mgt. / Security / Privacy / Integrity

University ResourcesCustomer ServiceSmart Campus – Global CampusUniversity Portal – Luminis Customer Relations Mgt.Telecom – Plan Telephone System

Enterprise Application IntegrationConsolidate Disparate SystemsERP Business Applications – Banner University Data Management – Oracle Business Intelligence /Data Mart/Business Process Optimization

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