FORDHAM IT
FORDHAM UNIVERSITY
THE JESUIT UNIVERSITY OF NEW YORK
Fordham IT 2 Spring 2009
Fordham IT Highlights
Oct 2005 – Frank J. Sirianni, Ph.D. – VP for IT / CIO
Fall 2005 – FJS asked to develop an IT ‘strategic plan’
Dec 2005 – Board of Trustees approved the University Strategic Plan Toward 2016
Jan Jun 2006 IT Planning & Improvement Program
May 2006 – Fordham IT Strategies• Operational Readiness• University Resources• Organizational Excellence• Enterprise Application Integration
April 2010 StrategiesApril 2010 Strategies
Fordham IT 3 Spring 2009
The University Strategic Plan ...
... drives the Fordham IT Vision ...
The Plan presents a vision for the University’s future from today to 2016. The Plan initiatives focus on:
• the quality of undergraduate life and learning,
• the prominence of the professional schools,
• wide ranging communications and community building,
• an active projection of mission and identity and
• the development of resources including people, places, infrastructure and finances.
Fordham IT 4 Spring 2009
Some perspective…
Student and Faculty ExpectationsReliable, Fast, Secure and Ubiquitous access to systems and information resources is critical to increasing service levels, maintaining Fordham University’s competitive position and realizing and making progress “Toward 2016.”
Fordham IT 5 Spring 2009
More perspective…
21st Century Students“Our students have changed radically” this is the observation of Marc
Prensky in his article "Digital Natives, Digital Immigrants.“
High expectations from University of choice“Without a consistent IT architecture and infrastructure, and an appropriate
IT governance model, modern colleges and universities are simply not able to recruit and retain first-rate scientists and scholars.”
“An inadequate IT infrastructure in higher education will result in a decline in the quality of students, faculty and research in the short term and probably extinction in the long run.”
-Jack McCredie, Does IT Matter to Higher Education, Educause Review
Fordham IT 6 Spring 2009
Our Opportunities…
Renew our mission and vision for IT to align with the university strategic goals
Modernize the IT organization Brand and market IT internally and externally Build customer trust in IT by becoming the provider of choice for
IT services at Fordham University Become a fully integrated business partner with other operating
units and academic departments
Fordham IT 7 Spring 2009
So, Our Objective was To …
…Transform Fordham IT from a traditional operational service model
to an enterprise strategic model that will meet University long term needs …
How?
Prepare an IT strategic mission and vision that is aligned with the University Strategic Plan – Toward 2016
Create strategic initiatives to implement the vision Identify key projects in support of the initiatives Identify a financial, resource and organizational framework to deliver the
supporting projects and maintain the existing University legacy environment
Regularly assess how we were doing vs. the vision
... IT transformation is frequently characterized as a journey not a destination ...We started the journey in the Spring of 2006 … To Create a University Wide IT that is:
Flexible, Scalable, Reliable, Recoverable & Secure
... IT transformation is frequently characterized as a journey not a destination ...We started the journey in the Spring of 2006 … To Create a University Wide IT that is:
Flexible, Scalable, Reliable, Recoverable & Secure
Fordham IT 8 Spring 2009
Fordham IT Planning Values ...
Operational Model Maintain existing service levels;
service at disruption point Defer investments Fix when broken Decentralized planning and
delivery Creates ‘islands of automation’
Strategic Model ... Life-cycle planning Effective information management Early follower Central vs. decentralized – planning,
information & ‘power’ Just-in-time purchasing decisions Open, not proprietary systems Buy, don't build, many vendors Re engineer business processes first,
‘custom’ systems second Monitor & control IT initiatives
University Wide: Flexible, Scalable, Reliable, Recoverable & Secure
Fordham IT 9 Spring 2009
What we did – Part 1…
IT Planning & Improvement Program (2006-2011)
Phase One – Jan-Jun 2006
The Program was designed to produce three main outcomes: An enterprise-level strategic vision and plan for technology
and a process to keep it current. Improved technology services to all current and future
constituents. Enhanced management control of University technology
investments and operations
Fordham IT 10 Spring 2009
IT Planning & Improvement Program
The Program consisted of eight initiatives, launched in the first half of 2006.
I. Assess Current Technical Capabilities
II. Align IT Strategies with University Strategic Plan
III. Modernize the IT Organization
IV. Revise the IT Governance Process
V. Telecommunications
VI. ERP Strategic Readiness and Planning
VII. Web Services
VIII. Academic Mission and Goals
Fordham IT 11 Spring 2009
The Path: USP to IT Initiative ...
USP Initiatives
Transforming
1. Undergraduate Education2. Law School3. Distinguished Faculty4. Campus Resources5. Mission & Visibility6. University Image /
Integrated Marketing7. Fundraising & StewardshipSupporting
1. Undergrad Living & Learning2. Graduate & Professional
Schools3. Programs for Mission &
Identity4. Faculty & Staff5. Infrastructure
Planned IT InitiativesIT Planning Framework
I. Assess Current IT Capabilities
II. Align IT with USPIII. Modernize IT
OrganizationIV. Revise IT Governance
ProcessV. TelecommVI. ERP/EAI ReadinessVII. Web ServicesVIII. Academic Mission &
Goals
Operational Readiness
Operational Readiness
Organizational Excellence
Organizational Excellence
Data Centers & Risk Management
Data Centers & Risk Management
University ResourcesUniversity Resources
Enterprise Application Integration
Enterprise Application Integration
Approved by the Board of Trustees December 5th, 2005
Jan 2006
May/June 2006
Fordham IT 12 Spring 2009
Our Vision is to Move to the Right to Meet USP
Era I Era II Era IV Era VEra III
Home-Grown Custom Legacy
Home-Grown Custom Legacy
Stand AlonePackage/
Custom Legacy
Stand AlonePackage/
Custom LegacyIntegrated
Packages (ERP)/Custom Legacy
IntegratedPackages (ERP)/Custom Legacy
E-enabledvia
Middleware
E-enabledvia
MiddlewareService - Business Driven
Computing(Web Services + Middleware)
Service - Business Driven Computing
(Web Services + Middleware)
BOBO
BOBO
BOBO
BOBO
BOBO BO
BOBO
BOBO
BOBO
BOBO
BO
MiddlewareMiddleware
Legacy ViewLegacy View
Middleware ViewMiddleware View
Service ViewService View
Customized product-based application and data “silos”
Integration through combination of batch and manual processing
Data inconsistencies inhibit ability to aggregate information at an enterprise level
Customized product-based application and data “silos”
Integration through combination of batch and manual processing
Data inconsistencies inhibit ability to aggregate information at an enterprise level
Customized product-based application “silos”
Integration through tightly-coupled proprietary interfaces
Data synchronized via middleware to reduce inconsistencies
Customized product-based application “silos”
Integration through tightly-coupled proprietary interfaces
Data synchronized via middleware to reduce inconsistencies
Consolidation of product-based application to deliver business functions
Integration through loosely-coupled standards-based interfaces
Data synchronized via middleware to reduce inconsistencies
Consolidation of product-based application to deliver business functions
Integration through loosely-coupled standards-based interfaces
Data synchronized via middleware to reduce inconsistencies
BOBO
BOBO
BOBO
MiddlewareMiddleware
Area of Consolidation
Area of Consolidation
Area of Consolidation
Area of Consolidation
FEFE
FEFE
FEFE
FEFE
FEFE
FEFE
FEFE
FEFE
FEFE
FEFE
FEFE
FEFE
FEFE
FEFE
To meet USP Vision
StatusMay 2006
Notes: FE – front end user systems; BO – back office/admin processing systems Notes: FE – front end user systems; BO – back office/admin processing systems
Fordham IT 13 Spring 2009
Fordham IT Strategies
Operational ReadinessMandatory Catch-up Quick winsInfrastructure Renewal
Organizational ExcellenceStrategic Program OfficeInformation Security OfficeProfessional DevelopmentGovernance
Data Centers & Risk ManagementData Centers
Contingency PlanningID Mgt. / Security / Privacy / Integrity
University ResourcesCustomer ServiceSmart Campus – Global CampusUniversity Portal – Luminis Customer Relations Mgt.Telecom – Plan Telephone System
Enterprise Application IntegrationConsolidate Disparate SystemsERP Business Applications – Banner University Data Management – Oracle Business Intelligence /Data Mart/Business Process Optimization
Fordham IT 14 Spring 2009
Fordham IT Vision
Our vision for information technology is to create an environment where all students, faculty and staff have easy and secure access to all the information technology resources and information they need, and toprovide an information technology infrastructure that grows with the institutional goals identified in the USP – Toward 2016.
We are committed to investing in technology to support our mission and to creating an information technology "baseline" that embraces the diversity and innovation that will allow Fordham to become preeminent among Catholic institutions.
Since we recognize that this baseline will be a moving target, we are committed to reviewing our IT plans on a regular basis to ensure that we are not falling behind.
Fordham IT 15 Spring 2009
Fordham IT Mission
We are committed to supporting and enhancing Fordham University's core missions of education, research, and service through the effective management and use of information technology resources.
We are dedicated to providing Fordham University with the technology services it needs to fulfill its commitment to research and education of the highest quality.
We anticipate and meet the information technology needs of alumni, students, faculty, and staff as they pursue their educational and professional goals.
We collaborate with our clients in our design, development, and maintenance of an effective, flexible, and reliable technology infrastructure, and in our provision of technology tools and training support that meet their evolving needs.
We respect and value the input, opinions and importance of all members of the Fordham University community.
We foster the personal growth and professional excellence of the entire Fordham IT staff.
Fordham IT 16 Spring 2009
What’s does this mean for you…
University Strategic Plan IT Strategic Initiatives IT Department Goals Individual staff annual performance goals
Enterprise Application IntegrationConsolidate Disparate SystemsERP Business Applications – Banner University Data Management – Oracle Business Intelligence /Data Mart
Business Intelligence
Establish and execute a vision for the delivery of information and analytics solutions to Fordham University key stakeholders.
Katherine Egan
Successfully fill the position of Director for BI
Robert McNab
Develop plans needed to achieve the vision
New Director BI
•Define the information, reporting and analytical needs of the University’s key stakeholders.•Develop a vision to deliver against these requirements
Individual staff annual performance goals
Fordham IT 17 Spring 2009
What’s does this mean for you…
University Strategic Plan IT Strategic Initiatives IT Department Goals Individual staff annual performance goals
Operational ReadinessMandatory Catch-up / Quick wins /Infrastructure Renewal
Replace CWDM system with DWDM
Mark McNeil
Create a design for the connectivity between the Rose Hill and Lincoln Center locations
Individual staff annual performance goals
Ramon Perez
Review and acquire products from different manufacturers
Nicholas Guareno
Install, configure and perform quality assurance on new system
Fordham IT 18 Spring 2009
What’s Next??
Operational ReadinessMandatory Catch-up Quick winsInfrastructure Renewal
Organizational ExcellenceStrategic Program OfficeInformation Security OfficeProfessional DevelopmentGovernance
Data Centers & Risk ManagementData Centers
Contingency PlanningID Mgt. / Security / Privacy / Integrity
University ResourcesCustomer ServiceSmart Campus – Global CampusUniversity Portal – Luminis Customer Relations Mgt.Telecom – Plan Telephone System
Enterprise Application IntegrationConsolidate Disparate SystemsERP Business Applications – Banner University Data Management – Oracle Business Intelligence /Data Mart/Business Process Optimization
This image may shift slightly in the next few months…